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Author Topic: Purchase Problem  (Read 1587 times)

Dave Henderson

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Purchase Problem
« on: May 30, 2017, 09:06:33 am »

Hi I purchased 21 (All types) a while back. A week or so ago I thought I purchased 22 for Mac (full price.) When I got around to installing it yesterday and register, it told me the code was for another product. That was useless. Today I got your server to send me all my codes based on my email address.

Well 21 seems fine. 19 restores left. The one I am concerned about is the other one. It claims it is for 23 for Linux. NOT what I bought. And only 8 restores left, for a product I can't register.

Please transfer this purchase to 22 for Mac, 'cause I can't find a download for 23. Restore my restore count to 10, and email me all the appropriate info.

Also: 22 for Mac in trial mode exited several times due to some unknown exception. It was in the process of scanning a USB drive packed with tunes.

Crash once, a novelty. Crash twice, is setting a trend.
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Awesome Donkey

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Re: Purchase Problem
« Reply #1 on: May 30, 2017, 09:39:07 am »

Crash once, a novelty. Crash twice, is setting a trend.

Very likely you have a bad file (this is quite common). Enable logging, reproduce the crash and post the log here. :)
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JimH

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Re: Purchase Problem
« Reply #2 on: May 30, 2017, 09:47:11 am »

You have mail.
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