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[tilly1615]

My version of JRiver is up but I can't login via the Android EOS Remote.

This is happening on two library server instances of EOS and on multiple devices.

So I am assuming the license server is again having problems (as it did on 8/21)?

I verified thru a Port checking tool that Port 52199 is open for JRiver

So I am assuming the license server is again having problems (as it did on 8/21 as shown in the following link) ?

https://yabb.jriver.com/interact/index.php/topic,117123.msg810255.html

thanks

[JimH]

The server that hosts the Access Keys was re-built.  It's coming up, piece by piece today.  Please try again from time to time.

In the meantime, you can probably use the IP address of your server (followed by :52199).

I'm very sorry for the problem.

[fitbrit]

I know you guys are trying your best to get things up quickly. Currently I am having troubles with the following:

Installing a new license
Playing video files because the additional components are not being fetched.

[tilly1615]

The server that hosts the Access Keys was re-built.  It's coming up, piece by piece today.  Please try again from time to time.

In the meantime, you can probably use the IP address of your server (followed by :52199).

I'm very sorry for the problem.

Jim

Thanks for the quick response and good service !

[fitbrit]

I know you guys are trying your best to get things up quickly. Currently I am having troubles with the following:

Installing a new license
Playing video files because the additional components are not being fetched.

Fetching LAV etc. is working now.

[bob]

Honestly, I'd just wait for the servers to be brought back up online. It shouldn't take much longer, hopefully.

You can follow the progress here: https://yabb.jriver.com/interact/index.php/topic,117123.0.html

The access key server is up as well as the registration/commerce server (except for paypal).

[fitbrit]

License restore worked for me today. Thanks, Bob et al!

[LDF]

Today I am getting a popup I have never seen before when starting MC24 on my Win7 PC.  It asks if I want to view only the webpage content that was delivered securely.  I said yes.. I am assuming this is related to the restoration work you are doing but I would like to be sure it is not something else..... Can you please confirm?

[fitbrit]

Today I am getting a popup I have never seen before when starting MC24 on my Win7 PC.  It asks if I want to view only the webpage content that was delivered securely.  I said yes.. I am assuming this is related to the restoration work you are doing but I would like to be sure it is not something else..... Can you please confirm?

Thanks for asking this. I confirm that I saw that too.

[JimH]

Split some posts here:

https://yabb.jriver.com/interact/index.php/topic,117135.0.html

[josephboaz1952]

I try to install my registration code that I've had for a week now and the error message is that it can't find my license. Someone please help!

[bob]

I try to install my registration code that I've had for a week now and the error message is that it can't find my license. Someone please help!

We just sent out a bunch.
If you still can't install it please send an email to deanna (at) jriver (dot) com. Thanks.