Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[mwheelerk]

I have tried over and over since the notice was given about early upgrade to MC25 for Mac but each time I use the upgrade link put in my registration code and select upgrade I get sent to an error page that tells me "Please use the program to initiate purchase."

[JimH]

Use copy and paste.  Check for spaces.

[23Anonymous]

Trying to pay with PayPal --- hangs, won't finish opening "log in", are the settings right on your end. I can log in from PayPal home page.

[JimH]

Paypal has been working fine.  Can you log into Paypal from a browser?  You might find a clue doing that.

[23Anonymous]

AS I stated "I can log in to PayPal" from the PayPal home page

[23Anonymous]

I've tried to upgrade 4 times, opened new browsers, rebooted PC, tried logging into PayPal to see if they were down - no problem. But upgrade gets stuck taking me to the log in page. HANGS

[JimH]

Sorry.  Firewall or antivirus blocking access?

[23Anonymous]

hasn't been an issue in the past. Who knows what WINDOWS will randomly decide to do.
Just to be clear..... I get the redirect.... But, then I'm stuck on a page with a spinnee thingee waiting to login.
Acts like it does not know what to do or who's acct. it's supposed to get into. Never severs up a login page.

[mwheelerk]

I continue to have difficulty with the early upgrade.  I tried yet again to copy and paste my registration code and was taken to the same error page.  I hand typed the registration code and think I may have mistyped a 1 for a I and got and error message for invalid code.  I retyped the code and once again was taken to the error page.  It is definitely getting a little frustrating.

[mwheelerk]

Finally success.  After receiving another promo email on MC25 I was able to use the link provided there and successfully signed up for the upgrade.