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Author Topic: Update Install Error  (Read 618 times)

phleeb

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Update Install Error
« on: January 31, 2022, 03:34:47 pm »
Hi,
MC 28 performed an update upon opening and at the end I received this message:

"Failure copying system file.
 Install Wizard could not copy necessary files to the destination folder.
 Please insure that the file C:\Program Files\JRiver\ Media Center 28\JRTools.dll is not in use."

A prior update ran just fine.  The message allowed me to retry which I did a couple of times with no luck.
A search on this got me many results but I couldn't find a solution.  And I am pretty sure JRTools.dll is not in use.
Any suggestions?
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Awesome Donkey

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Re: Update Install Error
« Reply #1 on: January 31, 2022, 03:41:08 pm »
Chances are an antivirus application is causing this.
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Windows 11 24H2 Update 64-bit + Ubuntu 24.10 Oracular Oriole 64-bit | Windows 11 24H2 Update 64-bit (Intel N305 Fanless NUC 16GB RAM/500GB M.2 NVMe SSD)
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dtc

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Re: Update Install Error
« Reply #2 on: February 01, 2022, 02:50:38 pm »
Try rebooting your system. I have seen errors like this when I did not think anything was running. A reboot sometimes fixes it.
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phleeb

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Re: Update Install Error
« Reply #3 on: February 05, 2022, 10:22:13 am »
Update on my issue:

After the latest Windows update I ran the latest JRiver update and now all is fine.  Must've been something with the Windows update?
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