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Author Topic: MC33 Crashes  (Read 224 times)

Conrad

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MC33 Crashes
« on: November 19, 2024, 12:09:00 pm »
I've recently started experiencing crashes in JRiver. They can occur when the application is open and idle, which usually happens shortly after first launch, or while playing video content. When it happens when idle the application just disappears. When playing video content the audio loops for a few seconds before shutting down.

I've captured logs for both of these occurrences. In both cases the following line appears in the log file towards the end:

TopLevelExceptionFilter: Unhandled exception -- program crashing

Can someone help me make sense of the logs and identify what it is that's causing the crash?

One of the logs is too large to attach, so here's a link to it: https://1drv.ms/u/s!Aux8jloQk5bZjMt39fY2Ifw7lyLCPQ?e=AgvIUz
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Matt

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Re: MC33 Crashes
« Reply #1 on: November 19, 2024, 12:59:09 pm »
It's crashing working on a DSD file in the log you linked to. It looks in the log like two threads are starting playback at the same time of a SACD file.

2807630: 47604: Playback: CMJPlayerCore::Play: Start
2807630: 44344: Playback: CMJPlayerCore::Play: Start
2807631: 44344: Playback: CMJPlayerCore::Play: Created feeder helper for type sacd (native: 1)
2807631: 47604: Playback: CMJPlayerCore::Play: Created feeder helper for type sacd (native: 1)

Maybe Media Network is acting up? Try turning that off as a test.
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Matt Ashland, JRiver Media Center

Matt

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Re: MC33 Crashes
« Reply #2 on: November 19, 2024, 01:16:39 pm »
Looking more it's trying to analyze the same file twice at once. I'm still puzzling, but we'll try to avoid that in the future and we'll see if it works better for you. Thanks for the help.
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Matt Ashland, JRiver Media Center

Matt

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Re: MC33 Crashes
« Reply #3 on: November 19, 2024, 01:34:13 pm »
Would you be willing to share this file:
A:\Keith Jarrett Discography\Keith Jarrett - Standards, Vol. 2 [2018 ECM SACD ISO]\Keith Jarrett - StandardsVol. 2.iso

My email is matt at-symbol jriver.

Thanks!
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Matt Ashland, JRiver Media Center

Conrad

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Re: MC33 Crashes
« Reply #4 on: November 19, 2024, 03:15:50 pm »
Absolutely, I'll get that shared.

I can turn off media network and, on that PC at least, I can temporarily remove the folder from importing and remove it from the library.
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Matt

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Re: MC33 Crashes
« Reply #5 on: November 19, 2024, 03:17:07 pm »
Thanks. It's a riddle that it's crashing so I would love to try it on my end.
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Matt Ashland, JRiver Media Center

Conrad

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Re: MC33 Crashes
« Reply #6 on: November 19, 2024, 03:38:41 pm »
I've shared a link to the file via email, let me know if it doesn't arrive or you need anything else.
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Matt

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Re: MC33 Crashes
« Reply #7 on: November 19, 2024, 04:10:08 pm »
Thanks. I can reproduce the crash. I asked others on the team to download it as well, so please keep it up a couple days.

I'll let you know if we figure anything out.

Thanks again!
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Matt Ashland, JRiver Media Center

Matt

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Re: MC33 Crashes
« Reply #8 on: November 19, 2024, 04:41:23 pm »
Next build will fix the crash. Thanks again.
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Matt Ashland, JRiver Media Center
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