Topic: Install Problems (Read 5001 times)

technobarbie · « **on:** December 27, 2003, 06:36:58 am »

I tried searching the best I could on this topic to no avail, so here it goes.

I can install MJ 7 and 8, but I cannot install MC 9. The standard MS setup does it's thing, and then disappears and nothing appears after that. What is wrong?

technobarbie · « **Reply #1 on:** December 27, 2003, 07:26:55 am »

I can't install MediaCenter10.015 either. I get the normal setup/install wizard, and then nothing happens.

KingSparta · « **Reply #2 on:** December 27, 2003, 08:14:37 am »

why don't you uninstall everything.

make sure the \J River\ folder is removed

then try to install

once the installer runs, it may vaniash for some time i think once it took like 5 mins to pop up and finish the install (that only happened once). this is also a 3ghz computer.

technobarbie · « **Reply #3 on:** December 27, 2003, 04:00:11 pm »

Thanks for the reply. This is what prompted all this.

1. I checked the update in MC 9.1 and it said an upgrade was
available. I forget what number, but the install would start
and disappear and nothing happened.
2. So uninstalled MC 9.1 - without deleting the JRiver directory -
and tried to install the latestes version. Same thing happened.
3. Tried to delete the JRiver directory and it said msscript.ocx
still in use. So I rebooted and then was able to delete the
folder.
4. Remove of JRiver entries from the registry.
5. Tried to install MC 9 to no avail.

KingSparta · « **Reply #4 on:** December 27, 2003, 04:13:27 pm »

there was a bug that would not allow install on windows98 and or windows me.

not sure what version fixed it but it might have been 9.1.316 that is avail in this forum.

technobarbie · « **Reply #5 on:** December 27, 2003, 04:18:07 pm »

Thanks for the fast reply. I'm using Windows XP. This has happened to me before, but I can't for the life of me, remember what it was.

And what a great time to be without MC, just in time for the weekend.

KingSparta · « **Reply #6 on:** December 27, 2003, 04:31:07 pm »

Security?

Log In As Admin?

technobarbie · « **Reply #7 on:** December 28, 2003, 01:46:09 am »

Well I reformated my drive and was able to install MC9. I then installed dreamweaver and homsite, and now I cannot install MC10 beta. I'm running a local account as admin. There seems to be some problem with the installer.

KingSparta · « **Reply #8 on:** December 28, 2003, 06:19:53 am »

I never had a problem and i am using Windows XP Also.

Did you try To Un-Install "dreamweaver and Or homsite"

and try again?

technobarbie · « **Reply #9 on:** December 28, 2003, 08:33:12 pm »

Thanks for all your help. I uninstalled DW and HS but still have the same problem. I tried kicking the computer too, but that didn't work.

technobarbie · « **Reply #10 on:** December 29, 2003, 03:36:03 pm »

Is there a phone number in which I can contact JRiver to resolve this problem?

KingSparta · « **Reply #11 on:** December 29, 2003, 04:54:37 pm »

They Do Not Do Phone Support

Support For The Program Is Thru This Forum.

JimH i think is On Vacation For A few Weeks he is normaly in here, I am wondering how long it will be before he finds a phone jack.

Matt · « **Reply #12 on:** December 29, 2003, 05:19:02 pm »

It sort of sounds like some Windows component is getting goofed up. (the one that creates property pages / wizards)

Do Windows Update to make sure you have the latest everything.

Also, are you using the English XP with US locale?

Thanks.

technobarbie · « **Reply #13 on:** December 30, 2003, 11:18:19 pm »

OK I did windows updates and installed all XP and drivers, but I still have the same problems. ?

Not sure about the second question, but yep I'm running XP US English verison.

technobarbie · « **Reply #14 on:** January 01, 2004, 05:11:36 pm »

technobarbie · « **Reply #15 on:** January 05, 2004, 01:10:53 pm »

It's been over a week, should I give up?

KingSparta · « **Reply #16 on:** January 05, 2004, 01:18:03 pm »

Quote from: technobarbie on January 05, 2004, 01:10:53 pm

It's been over a week, should I give up?

Yes

Of course it is that time of the year, maybe a few more days.

JimH · « **Reply #17 on:** January 05, 2004, 01:25:51 pm »

What OS? Win98? Win98SE?

What sort of PC? Old, new?

More info would help.

technobarbie · « **Reply #18 on:** January 05, 2004, 01:54:34 pm »

MS Windows XP Pro
5.1.2600 Service Pack 1 Build 2600
EPOX EP-8KHA+ VIA Apollo KT266A
Athlon XP 1800+/266 FSB Processor
1 GB DDR PC2100 RAM
Western Digital 160 GB HD
Western Digital 80 GB HD
Gainward GeForce2 Ti/500 XP - NVIDIA GeForce2 DDR
Santa Cruz Soundcard
Pioneer Internal ATAPI 16X DVD-ROM
Yamaha CRW 2200E

I built this PC 02/15/2002.

JimH · « **Reply #19 on:** January 05, 2004, 02:13:15 pm »

I'm not sure whether the AMD chip supports MMX, which recent versions of MC require.

technobarbie · « **Reply #20 on:** January 05, 2004, 02:19:38 pm »

My personal opinion is this is software related. My problem is MC9 and MC10. Previous version were not a problem.

So I reformatted my PC and after patching, I was able to install MC9. I then install all my software, and then tried to install MC10. Again the problem appeared.

KingSparta · « **Reply #21 on:** January 05, 2004, 02:19:48 pm »

Quote from: JimH on January 05, 2004, 02:13:15 pm

I'm not sure whether the AMD chip supports MMX, which recent versions of MC require.

That might also be why some others with older computers and running windows 98 had problems (300mhz and one that had a 550mhz computer).

mrsnarky · « **Reply #22 on:** January 05, 2004, 02:23:26 pm »

I've got an Athelon 2200+ processor in my HTPC and I haven't had any problems with any version of MC; I started with the 9.0 beta and am currently running 10.0.27.

How about the VIA chipset on the mobo? I've got NVIDIA chips so that doesn't make for an apples-to-apples comparison.

technobarbie · « **Reply #23 on:** January 05, 2004, 02:24:30 pm »

Also as stated above, this happened to me in October and through these boards I was able to fix it. Others were having the same problems. However, I can't remember what the fix was, and I cannot get to that old thread.

xen-uno · « **Reply #24 on:** January 05, 2004, 04:02:06 pm »

> ...and I cannot get to that old thread

Sure you can. In the "Set search parameters" screen, change the "Max age since last post" from 60 to 360 or 720 or whatever. Old posts never die here. The trick will be to come up with the correct search string.

10^-27

zevele10 · « **Reply #25 on:** January 05, 2004, 06:58:04 pm »

I'm not sure whether the AMD chip supports MMX, which recent versions of MC require-=-=-=

Atlhon XP 2000+ here ,and no problem

INTERACT FORUM

Author Topic: Install Problems (Read 5001 times)

zevele10