INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: Cannot purchase version 10  (Read 2206 times)

jonesclp

  • Regular Member
  • Recent member
  • *
  • Posts: 8
  • Change this by choosing profile
Cannot purchase version 10
« on: August 30, 2004, 01:21:38 pm »
gives error failed to initiate purchase.  I am a paid customer of version 9.

Any other way to purchase this!
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72380
  • Where did I put my teeth?
Re:Cannot purchase version 10
« Reply #1 on: August 30, 2004, 01:26:49 pm »
Make sure you have the latest version from our download page.

Your security settings may be too aggressive.  Port 443 must be open.
Logged

jonesclp

  • Regular Member
  • Recent member
  • *
  • Posts: 8
  • Change this by choosing profile
Re:Cannot purchase version 10
« Reply #2 on: August 30, 2004, 01:56:59 pm »
Port is open and security settings are at the lowest possible.....still not working

Machine is XP Pro SP1
Logged

John Gateley

  • Citizen of the Universe
  • *****
  • Posts: 4957
  • Nice haircut
Re:Cannot purchase version 10
« Reply #3 on: August 30, 2004, 01:59:02 pm »
What's your default browser? Try setting it to IE.

j
Logged

jonesclp

  • Regular Member
  • Recent member
  • *
  • Posts: 8
  • Change this by choosing profile
Re:Cannot purchase version 10
« Reply #4 on: August 30, 2004, 04:09:48 pm »
It is the default browser....i had firefox installed before but have since removed it.  Would this be causing the problem and if so any suggestions for a fix?

Thanks
Much appreciated
Logged

jonesclp

  • Regular Member
  • Recent member
  • *
  • Posts: 8
  • Change this by choosing profile
Re:Cannot purchase version 10
« Reply #5 on: August 31, 2004, 05:00:48 pm »
No other ideas?  I really want to upgrade to 10!
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72380
  • Where did I put my teeth?
Re:Cannot purchase version 10
« Reply #6 on: August 31, 2004, 05:51:32 pm »
Make sure you have a recent version of MC.  Download again if you're not sure.

Check your security settings.  A firewall could be preventing the transaction on port 443.
Logged

jonesclp

  • Regular Member
  • Recent member
  • *
  • Posts: 8
  • Change this by choosing profile
Re:Cannot purchase version 10
« Reply #7 on: September 01, 2004, 08:28:59 am »
allports are open on outgoing.  Does this need to be open inbound?
Logged

jonesclp

  • Regular Member
  • Recent member
  • *
  • Posts: 8
  • Change this by choosing profile
Re:Cannot purchase version 10
« Reply #8 on: September 01, 2004, 09:36:19 am »
I uninstalled, rebooted and reinstalled and it gives me your trial ended....buy now and i STILL get failed to initialize purchase....

Please help.
Logged

JohnT

  • Citizen of the Universe
  • *****
  • Posts: 4627
Re:Cannot purchase version 10
« Reply #9 on: September 01, 2004, 02:12:00 pm »
Logged
John Thompson, JRiver Media Center

jonesclp

  • Regular Member
  • Recent member
  • *
  • Posts: 8
  • Change this by choosing profile
Re:Cannot purchase version 10
« Reply #10 on: September 01, 2004, 02:19:22 pm »
It is definitely a bug from the following situation.  If you uninstall Mozilla/Firefox as your default browser.  I used another machine to purchase it and it worked.

So if you have IE then install Mozilla/Firefox as your default browser and then uninstall it....it causes an issue.

Hope this helps out figuring out the issue.  I probably need to reinstall IE.
Logged

John Gateley

  • Citizen of the Universe
  • *****
  • Posts: 4957
  • Nice haircut
Re:Cannot purchase version 10
« Reply #11 on: September 01, 2004, 03:28:36 pm »
Thanks very much. Hopefully I can reproduce it now. Which version of windows are you using?

j
Logged

jonesclp

  • Regular Member
  • Recent member
  • *
  • Posts: 8
  • Change this by choosing profile
Re:Cannot purchase version 10
« Reply #12 on: September 01, 2004, 03:37:58 pm »
XP SP1 with all updates prior to SP2
IE 6.0.2800.1106
Logged
Pages: [1]   Go Up
« previous next »