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[JustinChase]

I have just installed v.271 on a machine with a fresh install (no MC installed before), and when I click on handheld, I get the following...

Runtime Error!

Program C:\Program Files\J River\Media Center 11\Media Center.exe

This application has requested the Runtime to terminate in an unusual way.
Please contact the applicaiton's support team for more information.

I was so hoping to finally get my iPod synched with my home database.  Please let me know if you need/want more info.

I have restarted MC, and got the same thing.  I'll reboot right now.

[JimH]

Try re-installing after you reboot if the reboot doesn't fix it.

[JustinChase]

I rebooted and reinstalled.

I rebooted, uninstalled, rebooted, reinstalled.

Still giving the same error.

Here are my system stats...

Media Center 11.0.271 -- C:\Program Files\J River\Media Center 11\

Microsoft Windows XP  Workstation 5.1 Service Pack 1 (Build 2600)
Intel Pentium 4 2791 MHz MMX / Memory: Total - 523 MB, Free - 313 MB

Internet Explorer: 6.0.2800.1106 / ComCtl32.dll: 5.82 (xpsp1.020828-1920) / Shlwapi.dll: 6.00.2800.1106 (xpsp1.020828-1920) / Shell32.dll: 6.00.2800.1145 (xpsp2.021108-1929) / wnaspi32.dll: N/A
Ripping /   Drive D:   Mode:Normal  Type:Auto  Speed:Max
  Digital playback: Yes /  Use YADB: Yes /  Get cover art: No /  Calc replay gain: Yes /  Copy volume: 32767
  Eject after ripping: Yes /  Play sound after ripping: No 

Burning /  Drive D: TOSHIBA  DVD-ROM SD-R6112   Addr: 1:0:0  Speed:16  MaxSpeed:16  BurnProof:Yes
  Test mode: No /  Eject after writing: Yes /  Direct decoding: Yes /  Write CD-Text: Yes
  Use playback settings: No /  Normalization: None


Hopefully it's an easy fix.  I'd really like to synch my iPod.

[JimH]

Any third party plug-ins?  Anything else unusual?

[JustinChase]

the only thing other than the standard install is I've added the audible.com store.  Although i did not reinstall it after the uninstall of MC, so I'm not sure if it's still there right now.

Other than that.  I just opened up my laptop, which was completely wiped clean before I left, and installed MC for the first time (as far as this machine knows).

No plug ins.

I've downloaded the newest and will install it soon.  I have to wait for the update tags process to finish.

I'm keeping my fingers crossed.

[JustinChase]

I've rebooted again.

Updated windows.

Installed v.172 (whatever is newest).

Rebooted.

Same deal.  Can't initialize my iPod.

Anything else I can provide to get this fixed up?

[JimH]

At this point, it's possible, maybe likely that the problem is specific to the PC.  You could try uninstalling and removing the registry entries, then re-installing, but that's about all I can imagine it could be.  Check the "Weird and Wonderful" thread in the FAQ for other odd problems.

[JustinChase]

I would mind far less doing that if I didn't have to resetup all of the options whenever I reinstall MC.

Can we maybe add those settings to the library backup in v12?  Please.

Do I need to remove the libraries as well?

Where do I need to be looking for the registry settings for the COMPLETE uninstall?

[JustinChase]

Still doing it on another new install.  I bought a new laptop and it's still giving the same error on this machine.

[Crayola Boy]

I've got the same problem. I had it before, but I'm not sure how it got fixed.

[SteveG]

Crayola Boy,

Do you have the problem now or is it fixed?

Steve

[JustinChase]

Steve, sorry.  The details of the error are in my original post in THIS thread.

It is a runtime error, as follows...

"Runtime Error!

Program C:\Program Files\J River\Media Center 11\Media Center.exe

This application has requested the Runtime to terminate in an unusual way.
Please contact the applicaiton's support team for more information."

My system details are a here...

Media Center Registered 11.0.274 -- C:\Program Files\J River\Media Center 11\

Microsoft Windows XP 5.1 Service Pack 2 (Build 2600)
Intel Unknown 595 MHz MMX / Memory: Total - 523 MB, Free - 141 MB

Internet Explorer: 6.0.2900.2180 / ComCtl32.dll: 5.82 (xpsp_sp2_rtm.040803-2158) / Shlwapi.dll: 6.00.2900.2627 (xpsp_sp2_gdr.050309-1648) / Shell32.dll: 6.00.2900.2620 (xpsp_sp2_gdr.050225-1820) / wnaspi32.dll: N/A
Ripping /   Drive D:   Mode:Normal  Type:Auto  Speed:Max
  Digital playback: Yes /  Use YADB: Yes /  Get cover art: Yes /  Calc replay gain: Yes /  Copy volume: 32767
  Eject after ripping: Yes /  Play sound after ripping: No 

Burning /  Drive D: HL-DT-ST RW/DVD GCC-4243N   Addr: 1:0:0  Speed:24  MaxSpeed:24  BurnProof:Yes
  Test mode: No /  Eject after writing: Yes /  Direct decoding: Yes /  Write CD-Text: Yes
  Use playback settings: No /  Normalization: None

Let me know if you need anything else from me.

Thanks

[JustinChase]

I wiped it with MC, and it came back.

I wiped it with Apple, and it seems to be working now.

Thanks Steve for your help.

[Crayola Boy]

I had the same problem again, but I think I figured it out. If you try to sync when the iPod has reset itself (after 2-3 days), that's when I get the error. All I do is start to play a song, then plug the iPod in and everything works fine. I've tryed this three times and got the same results every time.

[JustinChase]

Cool.  I'll have to make a mental note of that.

by the way, why does the iPod reset itself like that?

[Crayola Boy]

To save battery time. After 3 days of no music, it gets tired of waiting for our sorry asses, so it goes to sleep. I swear the thing is alive.

[Crayola Boy]

I've found the answer. I waited a few days so my iPod could shut down on its own, then plugged it in for a sync. Sure enough, I got the error. Then I unplugged the iPod and played a song for a few seconds, then plugged it back in. I still got the error. So I unplugged it again and played a song all the way through so the playcount would change. I was able to plug it back in and sync it after that.

Hope this helps everybody.