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Author Topic: Support  (Read 3322 times)

MusicMon

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Support
« on: December 27, 2006, 01:12:45 am »

Is there a way of sending private message to support?
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marko

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Re: Support
« Reply #1 on: December 27, 2006, 01:40:43 am »

generally speaking, no.

Just ask your question here.

If it's relating to things of a personal nature, such as credit cards, liscence codes, restore codes, addresses, phone numbers etc. etc., then ask your qusetion/state your problem without disclosing any of that information.

If required, you will be given an email address to which to send more delicate details to.
The system works surprisingly well.

-marko.

jbar56

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Re: Support
« Reply #2 on: December 27, 2006, 09:07:34 am »

I currently am a registered user of MC10, how long before MC12 is released? I was going to upgrade to MC11, but if MC12 is due soon I will wait. If I go ahead and buy MC11 now, will I have to pay for version 12?

Thank you
Jbar56
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KingSparta

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Re: Support
« Reply #3 on: December 27, 2006, 09:11:48 am »

Quote
I was going to upgrade to MC11, but if MC12 is due soon I will wait. If I go ahead and buy MC11 now, will I have to pay for version 12?

I think when you buy a MC11 License now you actually get a MC12 License that works with both version.
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jbar56

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Re: Support
« Reply #4 on: December 27, 2006, 09:26:04 am »

Thanks, but at the risk of sounding like a smart a@#, and please I am not wanting it to sound that way at all, you said you "THINK", they give you both liscence codes. Is there any way to be sure before I spend the bucks?

Thank you
Jbar56
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JimH

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Re: Support
« Reply #5 on: December 27, 2006, 09:59:50 am »

The King is Correct.  An MC11.1 license purchased today is actually an MC12 license.
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jbar56

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Re: Support
« Reply #6 on: December 27, 2006, 10:03:46 am »

I guess that's why he is the "KING"...LOL Thank you very much!
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marko

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Re: Support
« Reply #7 on: December 27, 2006, 10:06:15 am »

The King is Correct.  An MC11.1 license purchased today is actually an MC12 license.
Jim, could you perhaps clarify...
Is this dependant upon when the liscence is purchased, ie. today or later, regardless of which version of MC11.1 is used for the purchase, or is the 11.1 build used for the purchase kind of critical if a v12 compatible liscence is expected?

I seem to recall some confusion over this recently, and the impression I got was that the 11.1 build number was an issue in this regard.

-marko.

KingSparta

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Re: Support
« Reply #8 on: December 27, 2006, 12:06:04 pm »

i think it was from a 11.1.xxx and higher build number (not sure where mc 11.1 was made to work with a mc12 license), but it was in the history updates and fixes

I think Jim had a message about all this once but it has ex-caped like a rat in panic mode.

It Might Be Best, If It Was Clearly Listed, For Some Beta Test Squeamish Users Who Look At It Like Standing On The Ledge 110th Floors Up Looking Down, With A 50-60 Knot Cross Wind, And Grease On The Bottoms Of There Shoes.
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JimH

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Re: Support
« Reply #9 on: December 27, 2006, 03:05:43 pm »

We no longer sell an MC11 license, so versions that used it won't allow a purchase.  You need to upgrade to a more recent build of MC11.
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modelmaker

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Re: Support
« Reply #10 on: December 27, 2006, 05:20:28 pm »

I also think the MC 11.1/MC 12 license thing is kind of vague as well.

If you bought an early version of 11.1 and just updated to the most recent 11.1 does that make your license work with 12?

or

Must you have "purchased" MC 11.1 (latest build) since a certain date, (Sep 1, Oct 1, or Nov 1, etc)?
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Jay.

"Life is what happens when you're making other plans"     John Lennon.

KingSparta

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Re: Support
« Reply #11 on: December 27, 2006, 05:27:32 pm »

I went looking, I found it

Quote
11.1.193 (8/14/2006)

1. Changed: Switching zones no longer ensures that Media Center is visible.
2. Changed: Media Center 11.1 will work with a Media Center 12 license.

So if you have build mc 11.1.193 or higher it works with a MC12 license
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modelmaker

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Re: Support
« Reply #12 on: December 27, 2006, 05:58:35 pm »

good to know, thanks  for looking it up King.

I just had some spagetti with fresh garlic bread. Burrrp!
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Jay.

"Life is what happens when you're making other plans"     John Lennon.
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