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[Jodd]

Just downloaded 12.0 2 79
In doing almost anything in help

I get a msg

A Runtime error has occurred      
Do you wish to run debug      
Line 239 Error in loading DLL      
The Debug shows

function d2hie()
var ie = navigator.userAgent.toLowerCase().indexOf("msie");


I AM NOT INTERESTED IN BEING A DEVELOPER
Can the be easily fixed?
Is there a phone number or email address where I can get real support.
I would be even willing to pay for it.
This seems like a great product from a feature point of view ,
but frankly at this point in my life,
I simply want stuff to work, be well supported, or I move on.

Thank you.

[John Gateley]

Can you specify the exact steps you are using to cause the error?

12.0.294 just came out a couple of days ago, try downloading and installing that (check the top of this board).

That error message doesn't look like MC. A re-install is in order for sure.

j

[Jodd]

Launch MC
Hit F1  (or Help | Contents)
Runtime Error in line 239 (as previously posted)

Interestingly
Help | How To | <anything > |
  gives a small window that says
   The page cannot be displayed
   The page you are looking for is currently unavailable.
   The Web site might be experiencing technical difficulties, or you may need to adjust     your browser settings.

  Looks like an IE browser (but I use FF)

I just downloaded this version yesterday.
Same problem from the version I downloaded 3 weeks ago.

I just

[JimH]

IE may not be working on your system.

Can you do Help / System Info and paste the results here?

[Jodd]

Media Center 12.0.279 -- C:\Program Files\J River\Media Center 12\

Microsoft Windows XP  Workstation 5.1 Service Pack 2 (Build 2600)
Intel Pentium 4 2397 MHz MMX / Memory: Total - 1047 MB, Free - 502 MB

Internet Explorer: 6.0.2900.2180 / ComCtl32.dll: 5.82.2900 / Shlwapi.dll: 6.0.2900 / Shell32.dll: 6.0.2900 / wnaspi32.dll: N/A
Ripping /   Drive E:   Mode:Normal  Type:Auto  Speed:Max
  Digital playback: Yes /  Use YADB: Yes /  Get cover art: Yes /  Calc replay gain: Yes /  Copy volume: 32767
  Eject after ripping: Yes /  Play sound after ripping: No 

Burning /  Drive E: SONY     DVD RW DRU-800A    Addr: 1:0:0  Speed:48  MaxSpeed:48  BurnProof:Yes
  Test mode: No /  Eject after writing: Yes /  Direct decoding: Yes /  Write CD-Text: Yes
  Use playback settings: No /

Portable Device Info
  Removed devices:


Interface Plugins:
  EQdb (Active)
  Library Server (Active)
  TiVo Server (Active)
  UPnP Server (Active)

[JimH]

EQdb (Active)

Try uninstalling any Third Party Plug-ins.

System looks normal.  It could be a Spyware program or Firewall or similar that's causing a problem.

[nathanchavez]

I'm not if it'll help but I am using build 292 with the eqdb plugin active and I am not getting any such error message.

[Matt]

Media Center uses Microsoft Help format for its help. (chm)  This is standard in most programs.

This is a part of Windows.  It renders HTML pages using IE.

If there's a problem, it points to a Windows / IE issue.

[Jodd]

Thanks everyone,
I should say that all my other help files seem to render without errors.

[JimH]

Please try Microsoft.