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[John Nelson]

I have only tried the program for a day or so, have tried many others and this one looks GREAT.  BUT..  after inserting some CD's the system will hang, and i mean hang to the point windows xp cannot shut it down. it stops on "gathering info & Updating view". i must turn off the compter, a shutdown will not work, seems memory is corrupt as a restart does not work, only a full poer off and then back on.  some cd's work fine.. only a few do this..  any help???
this is the systen info
Media Jukebox  8.0.348
Install Path: C:\Program Files\J River\Media Jukebox\

CPU: Intel Pentium III 797 MHz MMX
Memory: Total - 392 MB, Free - 200 MB
OS: Microsoft Windows XP  Workstation 5.1  (Build 2600)

Internet Explorer: 6.0.2600.0000
ComCtl32.dll: 6.00.2600.0000
Shlwapi.dll: 6.00.2600.0000
Shell32.dll: 6.00.2600.0000
wnaspi32.dll: Internal ASPI Layer

[JimH]

Could they be protected CD's?

It's also possible there is a bug in XP or in the driver for the CD.  There is a lot of software that has to work together.

[John Nelson]

the CD is Everybody's Grandpa [Box]
Grandpa Jones

Label:  Bear Family  
Released:  1996
Genre:  Country  

How do I tell if it is protected. it works fine with media player, it goes out and brings in all the correct info including the cover.

most cd's work ok, Even bill gates people don't make you turn the thing off.. usually a reboot will work.. this is a DELL system that's been working fine for over a year, this is the first software to give me this problem.  if there some other software to try on the cd before i give up on your product to see what the problem might be,


Thsnks for the reply

[John Nelson]

I will try and ask again for some idea on what to do.

The CD works fine with media player, it goes out and brings in all the correct info including the cover.

SureThing CD covers works with the cd as well.

most cd's work ok,

Is there some other software I can try  to see what the problem might be.

[zevele1]

this cd is not a protected cd

[Henrik L]

wnaspi32.dll: Internal ASPI Layer

I think it's here the problem is, try using Adaptec's ASPI.

[John Nelson]

Thanks for the Help..  I hate computers.  after trying to fix a software proplem I think I have found a hardware problem.  It appears the CD drive fails on that CD.  tried the cd burn drive, and all works well.  on to the next problem.. will start new thread.