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Author Topic: Payment transaction not recognised by JRiver  (Read 995 times)

alanlindsay

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Payment transaction not recognised by JRiver
« on: October 08, 2009, 05:29:09 am »
On October 4, I purchased MC14 upgrade to my MC13 and received a "Purchase Complete" confirmation email from JRiver containing my Registration Code. However, when I attempt to apply this code, I'm told it is unknown. When I go to the recommended verification page for PayPal transactions, I enter the PayPal transaction code and my email address (the one that JRiver sent my email to), I'm told that they have no record of this transaction. So, where to from here?
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JimH

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Re: Payment transaction not recognised by JRiver
« Reply #1 on: October 08, 2009, 07:13:54 am »
This is from our wiki page on purchase:

After my PayPal purchase, no license was installed
Please visit https://rover.jriver.com/cgi-bin/paypal_support.cgi and enter your e-mail address. The license should then install.

Is that the problem?

Sometimes Paypal purchases don't complete.  It's a Paypal issue.

Also check your Paypal account.

Mail me your details if you can't solve it.  I'm jimh at jriver.
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