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[Deivit]

Hi all,

Really ashamed of posting this but... I have problems restoring my license.  

Just got my new PC today  

I have reinstalled MJ8 and restored library from a backup of the old computer. Everything seems to work OK so far.

I tried to register my software via the "Restore license" option. This is what I did:

1.- Help -> Restore License
2.- When prompted, selected "from the internet".
3.- When prompted, filled the info of the code that I got in an email from "Buy Button" when I registered for the first time (November 2002).
4.- Clicked the button. Opened automatically a new page tittled "Restoral completed" where a registration code appears.
5.- Got this error pop-up: "Error installing Media Jukebox license: Invalid license, error code=14".
6.- Right-clicked the link code of the restoral completed page and chose "save as". Saved to the desktop. Double-clicked the file and got the same pop-up error message.

What am I doing wrong?

[JimH]

Make sure your version is current.

Use IE as your browser.

More help is here:

www.mediajukebox.com/license

[Deivit]

Hi Jim,

I'm using IE and my version of MJ is 8.392

Don't know if it's important, but my license is a Version 9 License. I purchased the V.9 license but always have used MJ8.

I'm with the same exact version (8.392) that I used with my old computer. The license for V.9 worked fine there.

This is my sistem info:

Media Jukebox  8.0.392
Install Path: C:\Archivos de programa\J River\Media Jukebox\

CPU: Intel Pentium 4 1902 MHz MMX
Memory: Total - 1048 MB, Free - 712 MB
OS: Microsoft Windows XP  Workstation 5.1 Service Pack 1 (Build 2600)

Internet Explorer: 6.0.2800.1106
ComCtl32.dll: 6.00.2800.1106
Shlwapi.dll: 6.00.2800.1106
Shell32.dll: 6.00.2800.1106
wnaspi32.dll: Internal ASPI Layer

[JimH]

Please update.  The current version is 8.0.394.  You can get 8.0.398 on this board.

[Deivit]

OK, I'm gonna try updating. Thank you, Jim

[Deivit]

Updated to 8.0.394 and everything is OK now. I could restore my license. MC9 licenses do not work with MJ8 versions earlier than 8.0.394

Thanks very much, Jim.
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Listening to: 'I Ain't Never' from 'Caught in the Webb: A Tribute to the Legendary Webb Pierce' by 'Rosie Flores and The Jordanaires' on Media Jukebox