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[bpalatt]

i have some newbie video playblack questions:

when playing mkv files with 1080p/24fps content with red october (not HQ), I have noticed that the video quality from MC16 is not as good as cyberlink powerdvd 11.  It is definitely a bit pixelated and I sometimes get these migrating bars moving up the screen.  When I try to switch to Red October HQ, i get the following error:
madVR reports: creating direct3d device failed (8876086c)

I am running: windows 7 64bit, core i5 2500K, AMD Radeon HD 6450, output to onkyo receiver via HDMI

Audio is working perfectly and I can bitstream all formats with no problem.  I'd love to get the video fixed though.  I've been reading through the forum and there are a lot of threads with ways to add/tweak/configure directshow filters, but most of them seem beyond my level of expertise.  And I didn't find anything addressing the direct3d issue in MC16.

I would appreciate any recommendations on how to fix the direct3d issue or improve my video quality through other means.  Thanks!  

[JimH]

Try updating the video driver.

[bpalatt]

Hi JimH, thanks for the quick response.  As far as I know, my drivers are up-to-date.  I checked both in the windows device manager and the AMD catalyst control center. Is there a specific website I should check for newer drivers?

Here is the output from DirectX Diagnostic tool.  It looks OK to me, do you see any issues?

 Card name: AMD Radeon HD 6450
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: ATI display adapter (0x6779)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_6779&SUBSYS_03DA1043&REV_00
     Display Memory: 2791 MB
   Dedicated Memory: 1012 MB
      Shared Memory: 1779 MB
       Current Mode: 1920 x 1080 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: DTC-9.8
         Monitor Id: ONK079A
        Native Mode: 1920 x 1080(p) (60.000Hz)
        Output Type: HDMI
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1091 (English)
     Driver Version: 8.881.0.0
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 7/28/2011 17:39:14, 852992 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp:
  Device Identifier: {D7B71EE2-2439-11CF-B077-D023BEC2C535}
          Vendor ID: 0x1002
          Device ID: 0x6779
          SubSys ID: 0x03DA1043
        Revision ID: 0x0000
 Driver Strong Name: oem39.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_NI:8.881.0.0:pci\ven_1002&dev_6779
     Rank Of Driver: 00E62001
        Video Accel: ModeMPEG2_A ModeMPEG2_C
       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

[bpalatt]

bump

hoping to get some help on this issue.  Any suggestions would be much appreciated.  Thanks!

[fitbrit]

Longshot:
Do you have logmein installed?

[bpalatt]

sure.  do you want to remote in and see what's going on?  my pc is not on now, but we can schedule a time if you'd like.

[fitbrit]

Haha.. actually, I asked because one of the "devices" logmein installs is known to be responsible for the horizontal tearing that you're seeing. I had it myself for a few days before I found out that this device might have been the culprit; the good news is you can disable it with no consequence to logmein. It *might* fix your issue with EVR.

In Device manager:
Display adaptors > disable Logmein Mirror Driver.

[bpalatt]

  that's embarrassing.  i did mention my newbie-ness in my first post, right? 

Anyway, when I said sure I meant I can install it, I haven't yet.  So I don't think that's doing it.  I was fiddling with the madvr settings yesterday by right-clicking on the video while it's playing, and I possibly made some progress.  By properly setting up the devices as my receiver and TV, then unchecking almost every box, and then checking the three decode boxes (mpeg, VC1, h.264 i think) I was able to get the movie's sound to play over a black screen instead of getting the madVR direct3D error which prevents anything from happening.  Not sure if that makes it easier to help solve the problem?  Would it help if I posted all of my madVR settings?

Is it possible I'm missing some libav or ffmpeg files?  If I choose the intel decoder in the madVR settings, instead of the FFmpeg, I can sometimes get the video to play, but then it looks just like the Red October standard quality. 

[JimH]

If you use Red October Std or HQ, MC will download and install everything you need.

Are you using the latest build of MC?  16.0.179 is on the download page.

[fitbrit]

that's embarrassing.  i did mention my newbie-ness in my first post, right? 

Anyway, when I said sure I meant I can install it, I haven't yet.  So I don't think that's doing it.

That's what I was afraid of, hence the long shot.

[bpalatt]

Just updated to 16.0.179 and still having the same problems.  Any other thoughts?  I recall reading somewhere that madVR acts like a game (which I guess is different than a media player?) . . . could it be some setting on my video card or windows having to do with that?

[bpalatt]

I've finally resolved the issue, and can now run Red October HQ with no issues.  AMD just released a full set of driver updates.  When I installed them, MC16 was crashing after about 1 minute of use regardless of what I was doing.  After a few crashes, MC16 popped up instructions to uninstall and reinstall, so I did.  With the reinstall of MC16.0.179, everything just worked!