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[rganiard]

A request for help.  I installed MC 17 trial version which I intend to buy if I can get it working.  It initially played a 24/96 file well, then it crashed (playback not working error message).  Reboot, playback stutters badly.  Reinstall, playback still stutters - all files, all encodings.

I have Windows XP, new Audioquest Dragonfly USB DAC installed as intructed (works with iTunes and internal sound card), and also have Logitech Media Server installed which works fine through network gateway.

I followed set up instructions from JRiver.  Maybe my Windows version is too old?  Still puzzled that it worked at first. I did run a Register Scan and cleanup between install and subsequent problem.  Have not uninstalled and reinstalled as yet since importing my music library took 3 hours.

Thanks for suggestions.

Info from help:

Media Center
    Install Path: C:\Program Files\J River\Media Center 17\
    Interface Plugins: TiVo Server (not running)
    JRMark: never run
    Library: 5011 files, 859 KB in library, 24.0 MB in thumbnails
    Resources: 53.6 MB memory, 451 handles
    Version: 17.0.182.0
ARPC Devices
    MS ArACPI Driver (driver 6.0.160.0)
    MS ArPolicy Driver (driver 6.0.160.0)
Class for PdiPorts devices
    PDI Kernel Ports Device Driver
Computer
    ACPI Multiprocessor PC (driver 5.1.2600.0)
Disk drives
    Generic USB CF Reader USB Device (driver 5.1.2535.0)
    Generic USB MS Reader USB Device (driver 5.1.2535.0)
    Generic USB SD Reader USB Device (driver 5.1.2535.0)
    Generic USB SM Reader USB Device (driver 5.1.2535.0)
    WDC WD2500JS-60MHB1 (driver 5.1.2535.0)
Display adapters
    ATI RADEON XPRESS 200 Series      (driver 8.17.0.0)
DVD/CD-ROM drives
    HP DVD Writer 840b (driver 5.1.2535.0)
    IDE-DVD DROM6216 (driver 5.1.2535.0)
IDE ATA/ATAPI controllers
    Primary IDE Channel (driver 5.1.2600.2180)
    Primary IDE Channel (driver 5.1.2600.2180)
    Secondary IDE Channel (driver 5.1.2600.2180)
    Secondary IDE Channel (driver 5.1.2600.2180)
    Standard Dual Channel PCI IDE Controller (driver 5.1.2600.2180)
    Standard Dual Channel PCI IDE Controller (driver 5.1.2600.2180)
IEEE 1394 Bus host controllers
    VIA OHCI Compliant IEEE 1394 Host Controller (driver 5.1.2535.0)
Keyboards
    HP PS2 Keyboard (2K - 3) (driver 1.0.2.3)
Memory
    Free Physical Memory: 207 MB
    Total Memory: 958 MB
Mice and other pointing devices
    PS/2 Compatible Mouse (driver 5.1.2600.0)
Modems
    Agere Systems PCI-SV92PP Soft Modem (driver 2.1.56.1)
Monitors
    Plug and Play Monitor (driver 5.1.2001.0)
Network adapters
    1394 Net Adapter (driver 5.1.2535.0)
    Realtek RTL8139/810x Family Fast Ethernet NIC (driver 5.621.304.2005)
    Wireless LAN PCI 802.11 b/g adapter WN5301A (driver 4.1.2.112)
Operating System
    Microsoft Windows XP 32-bit
Ports (COM & LPT)
    ECP Printer Port (LPT1) (driver 5.1.2600.0)
Printers
    Dell Color Laser 1320c (driver 1.1.5.0)
Processors
    AMD Athlon(tm) 64 X2 Dual Core Processor 3800+ (driver 1.2.2.0)
    AMD Athlon(tm) 64 X2 Dual Core Processor 3800+ (driver 1.2.2.0)
Sound, video and game controllers
    Audio Codecs (driver 5.1.2535.0)
    Hauppauge WinTV PVR PCI II (26xxx) (driver 2.0.34.23209)
    Legacy Audio Drivers (driver 5.1.2535.0)
    Legacy Video Capture Devices (driver 5.1.2535.0)
    Media Control Devices (driver 5.1.2535.0)
    Microsoft Kernel System Audio Device (driver 5.1.2535.0)
    Microsoft Streaming Quality Manager Proxy (driver 5.1.2600.2180)
    Microsoft WINMM WDM Audio Compatibility Driver (driver 5.1.2535.0)
    Realtek AC'97 Audio (driver 5.10.0.5910)
    USB Audio Device (driver 5.1.2535.0)
    Video Codecs (driver 5.1.2535.0)
System devices
    ACPI Fixed Feature Button (driver 5.1.2600.2180)
    ACPI Power Button (driver 5.1.2600.2180)
    ATI SMBus (driver 5.10.1000.5)
    Direct memory access controller (driver 5.1.2600.2180)
    ISAPNP Read Data Port (driver 5.1.2600.2180)
    Logical Disk Manager (driver 5.1.2600.2180)
    Microcode Update Device (driver 5.1.2600.2180)
    Microsoft ACPI-Compliant System (driver 5.1.2535.0)
    Microsoft System Management BIOS Driver (driver 5.1.2600.2180)
    Motherboard resources (driver 5.1.2600.2180)
    Motherboard resources (driver 5.1.2600.2180)
    Motherboard resources (driver 5.1.2600.2180)
    Numeric data processor (driver 5.1.2600.2180)
    PCI bus (driver 5.1.2600.2180)
    PCI standard host CPU bridge (driver 5.1.2600.2180)
    PCI standard host CPU bridge (driver 5.1.2600.2180)
    PCI standard host CPU bridge (driver 5.1.2600.2180)
    PCI standard host CPU bridge (driver 5.1.2600.2180)
    PCI standard host CPU bridge (driver 5.1.2600.2180)
    PCI standard ISA bridge (driver 5.1.2600.2180)
    PCI standard PCI-to-PCI bridge (driver 5.1.2600.2180)
    PCI standard PCI-to-PCI bridge (driver 5.1.2600.2180)
    Plug and Play Software Device Enumerator (driver 5.1.2600.2180)
    Printer Port Logical Interface (driver 5.1.2600.2180)
    Programmable interrupt controller (driver 5.1.2600.2180)
    System board (driver 5.1.2600.2180)
    System CMOS/real time clock (driver 5.1.2600.2180)
    System speaker (driver 5.1.2600.2180)
    System timer (driver 5.1.2600.2180)
    Terminal Server Device Redirector (driver 5.1.2600.2180)
    Terminal Server Keyboard Driver (driver 5.1.2600.2180)
    Terminal Server Mouse Driver (driver 5.1.2600.2180)
    Volume Manager (driver 5.1.2600.2180)
Universal Serial Bus controllers
    Standard Enhanced PCI to USB Host Controller (driver 5.1.2600.0)
    Standard OpenHCD USB Host Controller (driver 5.1.2600.2180)
    Standard OpenHCD USB Host Controller (driver 5.1.2600.2180)
    USB Composite Device (driver 5.1.2600.0)
    USB Mass Storage Device (driver 5.1.2600.0)
    USB Printing Support (driver 5.1.2600.0)
    USB Root Hub (driver 5.1.2600.2180)
    USB Root Hub (driver 5.1.2600.2180)
    USB Root Hub (driver 5.1.2600.2180)

[mbagge]

Try reinstall MC again. And don't ever run registry cleanup again! 
Such cleaners are known to corrupt/remove registryentries belonging to MC.

[rganiard]

Thanks I'll try this - but to be honest the registry cleaner hasn't caused problems in the past and it improves my computers speed considerably; so I'd consider this an MC issue - not a WinZip issue.  Just saying.

[mbagge]

It is easy to test. reinstall MC, make a regdump of "HKEY_CURRENT_USER\Software\JRiver", run your cleaner and compare what is in that key afterwards. If it is all in there, then you have one of the better cleaners and we have to look elsewhere for your error.
You should be able to reinstall MC within a couple of minutes as it retains the database and it doesn't need to rescan all your media files. This is in fact what happens everytime when JRiver offers us a new build, it simply reinstalls itself on top of the existing installation.

[rganiard]

I did uninstall/reinstall while preserving my library.  As a JR MC new user it will take me some time to get acquainted with the program.  With Logitech, I don't experience audio interruptions if I use my PC while playing music.  I do - and just did opening this forum - when using JR. It may be as simple as having an 'older' PC.

I really appreciate the quick response and help!  Thank you.

Rod

[kensn]

I do not own a DAC so not sure but worth a shot...

Under Options - Audio - Audio Output - Output Mode Settings

Try adjusting the Buffering if applicable.

And go through the other options in Output Mode, and DSP & Output Format.