Topic: New update crashed when switching video files (Read 5400 times)

KMSV · « **on:** January 29, 2014, 01:52:45 am »

Recent update (19.0.108) would crash every time I change video files.

Please fix.

Hendrik · « **Reply #1 on:** January 29, 2014, 01:55:46 am »

There is already a fix coming for this in an upcoming build, please have a little bit more patience, and sorry for the inconvenience!

As a temporary fix, you can disable "Hardware accelerated video decoding" in the Options under Video, it should stop it from happening.

KMSV · « **Reply #2 on:** January 29, 2014, 02:01:26 am »

Thanks for the quick reply, and the work around.
Looking forward to the next update.

JimH · « **Reply #3 on:** January 30, 2014, 11:56:15 am »

19.0.111 is available now:
http://yabb.jriver.com/interact/index.php?topic=87120.0

KMSV · « **Reply #4 on:** February 07, 2014, 01:10:29 am »

Jim,

Still broken, crashed on video switch, please fix.

KMSV · « **Reply #5 on:** February 07, 2014, 01:12:36 am »

Just tried .114, still crash

KMSV · « **Reply #6 on:** February 07, 2014, 01:18:09 am »

I got the log file, where do I send it in?

Hendrik · « **Reply #7 on:** February 07, 2014, 01:31:18 am »

logs at jriver.com, thanks!

Daveyravey · « **Reply #8 on:** February 07, 2014, 07:56:29 am »

same for me Hendrik. Hung after stopping video (blue circle still) log file probably wont be any good as it just hangs doesn't actually crash

glynor · « **Reply #9 on:** February 07, 2014, 08:30:41 am »

Quote from: daveyravey1972 on February 07, 2014, 07:56:29 am

same for me Hendrik. Hung after stopping video (blue circle still) log file probably wont be any good as it just hangs doesn't actually crash

When it hangs, the best thing for the logs is to let it hang for a long time and see what happens (at least 5-10 minutes). If it ever "unsticks" (even for a millisecond or five) the log may show the long-running thread which could help track it down.

I don't know if it'll help in this instance (it sounds like madvr is crashing), but it might. That's generally just good advice.

Daveyravey · « **Reply #10 on:** February 07, 2014, 09:16:53 am »

cheers ok i will do that and post a log

Daveyravey · « **Reply #11 on:** February 07, 2014, 09:20:57 am »

if you guys want me to try a new build to help you sort this out let me know.

Hendrik · « **Reply #12 on:** February 07, 2014, 10:25:00 am »

If you're feeling like experimenting a bit, maybe you can try updating madVR manually to the latest version?
Maybe its something that got fixed. I tried updating it, and I've been pressing next file for 10 minutes and nothing crashed or hangs, but then this could still be random.

Simply get http://madshi.net/madVR.zip and unzip it into "C:\Users\<User>\AppData\Roaming\J River\Media Center 19\Plugins\madvr"
If you want to revert to the version which comes with MC, you can simply delete the folder and MC will install its own version again.

Let me know if anything changes.

Daveyravey · « **Reply #13 on:** February 07, 2014, 10:27:59 am »

ok i have just sent a log file from earlier when it hung....left it for 10 minutes and terminated it via (mc19 has stopped responding message)

KMSV · « **Reply #14 on:** February 08, 2014, 12:57:13 am »

Quote from: Hendrik on February 07, 2014, 10:25:00 am

If you're feeling like experimenting a bit, maybe you can try updating madVR manually to the latest version?
Maybe its something that got fixed. I tried updating it, and I've been pressing next file for 10 minutes and nothing crashed or hangs, but then this could still be random.

Simply get http://madshi.net/madVR.zip and unzip it into "C:\Users\<User>\AppData\Roaming\J River\Media Center 19\Plugins\madvr"
If you want to revert to the version which comes with MC, you can simply delete the folder and MC will install its own version again.

Let me know if anything changes.

Tried it, still crash. I'm playing video from playlist. It crash on both occasions, when I double click on a new video, or clicking next.

Sent log.

Daveyravey · « **Reply #15 on:** February 08, 2014, 02:18:37 am »

Hendrik

Just a quick update for you.

I removed the old version of Madvr and copied the latest version in its place. Unfortunately problem is exactly the same. Hanging straight after stopping playback in theaterview and either pressing back or something else. MC19 does not unfreeze just windows blue circle.

Daveyravey · « **Reply #16 on:** February 08, 2014, 02:26:56 am »

I have just tried running latest build without MadVR but using red october standard and the hanging stops...... so it must be something that madvr now no longer likes in the MC19 code? However it does still crash occasional log file sent over to you guys.

regards

Dave

Hendrik · « **Reply #17 on:** February 08, 2014, 03:37:44 am »

Do you have "Automatic Display Settings changing" active? (In Options -> Video -> Display Settings)
If yes, does temporarily turning it off help at all? (Just trying to find a cause here)

Daveyravey · « **Reply #18 on:** February 08, 2014, 04:36:00 am »

just unchecked it and although it still hangs same sort of place pressing back after watching video . Is it worth me sending you a log as it did actually crash once just a moment ago?

Hendrik · « **Reply #19 on:** February 08, 2014, 05:07:54 am »

So just to be clear, unchecking it didn't change anything? Probably don't need a new log then.

I'm still puzzled why it only happens for some people. The majority doesn't seem to have any issues, or there would be far more complaints.

Daveyravey · « **Reply #20 on:** February 08, 2014, 05:25:29 am »

whats changed since build 104? This works absolutely fine.

Hendrik · « **Reply #21 on:** February 08, 2014, 05:34:51 am »

Without being able to reproduce the issues, its really impossible to say what changed. It could be anything. But the problem just doesn't happen for me. I tried on 3 different PCs, with Windows 7 and Windows 8.1, with AMD and NVIDIA cards, no chance of it crashing here...

Daveyravey · « **Reply #22 on:** February 08, 2014, 05:40:03 am »

nope on my server running nvidia hardware unchecking the automatic display settings didn't make any difference but turning off madvr and using red october standard did stop the hanging issue.

coolerking · « **Reply #23 on:** February 08, 2014, 05:59:22 am »

Hi,

I have this issue since updating to the build 108. Previous build worked fine. Automatic display settings change is inactive. Using Red October HQ - default settings.

When it hangs windows 7 gives the following. Happy to send a log across if it will help. Or try out any suggested fixes.

Problem signature:
Problem Event Name:   APPCRASH
Application Name:   Media Center 19.exe
Application Version:   19.0.108.0
Application Timestamp:   52d9c19e
Fault Module Name:   madvr.ax
Fault Module Version:   0.86.9.0
Fault Module Timestamp:   51e44180
Exception Code:   c0000005
Exception Offset:   000557db
OS Version:   6.1.7601.2.1.0.256.48
Locale ID:   2057
Additional Information 1:   0a9e
Additional Information 2:   0a9e372d3b4ad19135b953a78882e789
Additional Information 3:   0a9e
Additional Information 4:   0a9e372d3b4ad19135b953a78882e789

Hendrik · « **Reply #24 on:** February 08, 2014, 06:24:14 am »

You could try what i suggested above:

If you're feeling like experimenting a bit, maybe you can try updating madVR manually to the latest version?
Maybe its something that got fixed. I tried updating it, and I've been pressing next file for 10 minutes and nothing crashed or hangs, but then this could still be random.

Simply get http://madshi.net/madVR.zip and unzip it into "C:\Users\<User>\AppData\Roaming\J River\Media Center 19\Plugins\madvr" (replace <User> with your username, of course)
If you want to revert to the version which comes with MC, you can simply delete the folder and MC will install its own version again.

Let me know if anything changes.

JimH · « **Reply #25 on:** February 08, 2014, 07:15:22 am »

Have you consider a problem with antivirus software:
http://yabb.jriver.com/interact/index.php?topic=86096.0

The Weird and Wonderful thread has more. There is a link in my signature.

Daveyravey · « **Reply #26 on:** February 08, 2014, 09:01:01 am »

My antivirus is turned off and why if it is antivirus that it works ok on a previous build?

JimH · « **Reply #27 on:** February 08, 2014, 09:07:20 am »

Uninstall it to be sure. Disabling it may not be enough.

It can happen that the AV feels fine about one version and not another. Settings can also differ.

Daveyravey · « **Reply #28 on:** February 08, 2014, 09:08:13 am »

Cheers Jim i will do that and post my results

coolerking · « **Reply #29 on:** February 08, 2014, 09:21:01 am »

No luck with reinstalling madVR. I'll try some of the other suggestions and report back!

Daveyravey · « **Reply #30 on:** February 08, 2014, 09:21:30 am »

unistalled av tried again and same issue. Crash log sent to logs@jriver.com

Hendrik · « **Reply #31 on:** February 08, 2014, 09:56:12 am »

There is separate issues here.
Most reporters here are having issues with AMD cards and Hardware acceleration in ROHQ, which is something i can reproduce sporadically, and will hopefully find a solution for sooner or later.
For those issues, you can just disable hardware acceleration in the settings, and you'll go back to the same behavior as in 19.0.104, which didn't suffer from this.

If you are having stability issues using Red October HQ with an AMD graphics card, i strongly suggest to disable Hardware accelerated decoding, which will bring you back to the exact same behavior as before 19.0.108.
If I cannot find a solution soon, I may forcefully disable the option again for AMD cards when using ROHQ.

daveyravey1972 has some other issues which seem unrelated, since he is running NVIDIA and even has problems in RO Standard.

StuckMojo · « **Reply #32 on:** February 08, 2014, 12:38:32 pm »

I for myself have a hang/crash when mc is running, tv turns off (automatic), turning on tv again-> mc crashes.

Also, AMD GPU -> ROHQ

But this behaviour exists since MC 19 arrived, was a problem for me in MC 18 too.
MC 17 (on the same system) -> NO problem.

Tried until now:
updating GPU driver, uninstalling antivirus software, MC 19 latest version.

It's not a big deal (don't turn off the tv very often, when mc runs), but it's a little annoying and it's not happening always.
I would say 3 out of 10 tries -> no crash (seems that it depends on what kind of media is playing at the moment)

KMSV · « **Reply #33 on:** February 16, 2014, 11:56:33 pm »

Just wanted to comment that the latest version (19.0.117) seem to fix the crash.

Thank you. Very good support, keep up the good work.

Daveyravey · « **Reply #34 on:** February 17, 2014, 01:06:13 am »

Hendrik i found a reason for the crashing on my nvidia set up.

I was running a theater view theme linked below

http://sirganty.deviantart.com/art/MetroX-Theatre-360970673?q=gallery%3Asirganty&qo=0

This once installed seems to crash every build after 108. I dont know what has changed but it is definitely this. I have started to use the default theater view skin and no more crashes after stopping playback, pressing the back button etc.

Could you fix ?

regards

Dave

Hendrik · « **Reply #35 on:** February 17, 2014, 01:17:28 am »

Thanks for letting us know, I can at least try to reproduce it now, which increases the chances of fixing.

Hendrik · « **Reply #36 on:** February 17, 2014, 06:57:28 am »

This should hopefully be fixed in an upcoming build:
Fixed: Theater View Skins with a video background could cause Theater View to hang or crash.

Once I can reproduce the issue, its usually easy to fix. I should add that to my default questions, if someone uses a different skin.

glynor · « **Reply #37 on:** February 17, 2014, 10:34:14 am »

I'll add it to the Troubleshooting guide.

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Author Topic: New update crashed when switching video files (Read 5400 times)