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[theoctavist]

Updating both by the "update is available" prompt within the GUI and downloading the .EXE results in the same problem. WHen I try to start the program, it goes to a black screen and hangs. Clicking or pressing any key gives the "jriver has encountered an error and needs to close" error.

none of the other updates had this issue.

help?

[theoctavist]

also...it never got to the point where it installed the WDM driver, as it is not visible in the audio devices/control panel.

i am at a loss.

[JimH]

also...it never got to the point where it installed the WDM driver, as it is not visible in the audio devices/control panel.

Please turn it on in Tools > Options > General > Features.  You may need to install again.

[JimH]

Are you running on Vista or XP?

[theoctavist]

windows 8.1 sir.

so ive done some poking around and it actually started with .96.  I had to revert to .93 as a daily driver. it always gets to the same place. seemingly completes installation, but when I go to start the application...just a black screen and the rotating aqua cursor/hourglass.