Topic: Help Could not register for MC21 (Read 9792 times)

aquarlin · « **on:** April 27, 2016, 08:12:07 am »

Hello Guys,

I have a problem that I cant solve which is I already pruchased MC21 also get the register code, but after I typing the code it showed register successful,it still showed I havent register. I dont know what happened. plz someone help me to solve it. thank you.

JohnT · « **Reply #1 on:** April 27, 2016, 08:59:50 am »

Please copy and paste the registration code instead of typing it in. It's too easy to mistake zero ('0') for capital letter 'O' and number '1' for capital letter 'I', etc.

If that doesn't work, could you please post which version of Media Center you're using (example: "Media Center 21 for Windows build 21.0.75") and the first five characters of the registration code (example: "NC613")?

Thanks.

JimH · « **Reply #2 on:** April 27, 2016, 09:05:40 am »

Instructions are here:
http://wiki.jriver.com/index.php/Restoring_a_License

Make sure you have installed the version that matches your license. Mac and PC are different licenses.

JohnT · « **Reply #3 on:** April 27, 2016, 09:08:12 am »

Also, on Windows try running Media Center 21 in with administrator privilege. Right-click on Media Center 21 and select "Run as administrator".

aquarlin · « **Reply #4 on:** May 23, 2016, 09:57:47 pm »

Quote from: JohnT on April 27, 2016, 08:59:50 am

Please copy and paste the registration code instead of typing it in. It's too easy to mistake zero ('0') for capital letter 'O' and number '1' for capital letter 'I', etc.

If that doesn't work, could you please post which version of Media Center you're using (example: "Media Center 21 for Windows build 21.0.75") and the first five characters of the registration code (example: "NC613")?

Thanks.

Hello, there is what the version of JRiver
Media Center 21 for Windows build 21.0.80 and the first five characters of the code is Q3QJ5

JimH · « **Reply #5 on:** May 24, 2016, 06:55:48 am »

That is an MC21 Windows license. It won't work with a Mac version.

Did you try copy and paste?

JimH · « **Reply #6 on:** May 24, 2016, 06:58:50 am »

What country are you in?

aquarlin · « **Reply #7 on:** May 24, 2016, 09:42:09 pm »

Quote from: JimH on May 24, 2016, 06:55:48 am

That is an MC21 Windows license. It won't work with a Mac version.

Did you try copy and paste?

Hello, JimH

Yes, I using it on the surface pro 4. I tried copy and paste. It still show register successful, but still show it's trail version.

I am in Taiwan.

JimH · « **Reply #8 on:** May 25, 2016, 07:21:44 am »

Make sure that you have the latest build of MC installed and that it runs. 21.0.80 will work.

Take a look at similar problems in the "Weird Problems" thread in my signature. Antivirus software sometimes causes problems.

aquarlin · « **Reply #9 on:** June 07, 2016, 03:54:37 am »

Quote from: JimH on May 25, 2016, 07:21:44 am

Make sure that you have the latest build of MC installed and that it runs. 21.0.80 will work.

Take a look at similar problems in the "Weird Problems" thread in my signature. Antivirus software sometimes causes problems.

Hello JimH,

I was updated to the latest MC version for windows, but it still cannot register for it. Btw I did not install Antivirus software for my surface pro 4

Does it have anything that can solve it?

Thank you

JimH · « **Reply #10 on:** June 07, 2016, 07:03:32 am »

Please read these instructions again:
http://wiki.jriver.com/index.php/Restoring_a_License

You can use translate.google.com if necessary.

aquarlin · « **Reply #11 on:** June 14, 2016, 12:03:56 am »

Quote from: JimH on June 07, 2016, 07:03:32 am

Please read these instructions again:
http://wiki.jriver.com/index.php/Restoring_a_License

You can use translate.google.com if necessary.

I tried everything that I can do, but it wont work. Is that possible the register code was not active?

aquarlin · « **Reply #12 on:** June 15, 2016, 11:33:24 pm »

Hello JimH,

It still cannot let me register. Even use the methods that you post to me.

aquarlin · « **Reply #13 on:** June 15, 2016, 11:47:39 pm »

JimH,

I just upgrade to 21.0.89. It showed that code have been restored too many times. Is there have anything that you can help me?

JimH · « **Reply #14 on:** June 16, 2016, 06:56:14 am »

We will check. I'm sorry for the problem. We're seeing several similar problems. We think they are all from Asia. They might be related to encoding. This is new in the last month or so.

What OS are you using?

Try changing your machine name.

JimH · « **Reply #15 on:** June 16, 2016, 07:02:08 am »

I've just sent you a new license to try.

JohnT · « **Reply #16 on:** June 16, 2016, 01:39:13 pm »

If the new license doesn't work, I can send you a diagnostic program we wrote to examine the Media Center license in the registry to see if it can detect what the problem is. This appears to be a new problem with several of our customers and we're trying to get to the bottom of it. Thanks.

Quote from: aquarlin on June 15, 2016, 11:47:39 pm

JimH,

I just upgrade to 21.0.89. It showed that code have been restored too many times. Is there have anything that you can help me?

Your restore count has been reset.

aquarlin · « **Reply #17 on:** June 16, 2016, 10:08:20 pm »

Quote from: JimH on June 16, 2016, 06:56:14 am

We will check. I'm sorry for the problem. We're seeing several similar problems. We think they are all from Asia. They might be related to encoding. This is new in the last month or so.

What OS are you using?

Try changing your machine name.

I am using surface pro 4 running with windows 10. I have anouther same device. it did not have this problem at all.

aquarlin · « **Reply #18 on:** June 16, 2016, 10:09:37 pm »

Quote from: JohnT on June 16, 2016, 01:39:13 pm

If the new license doesn't work, I can send you a diagnostic program we wrote to examine the Media Center license in the registry to see if it can detect what the problem is. This appears to be a new problem with several of our customers and we're trying to get to the bottom of it. Thanks.
Your restore count has been reset.

It cannot register as well.

JohnT · « **Reply #19 on:** June 17, 2016, 07:42:01 am »

Quote from: aquarlin on June 16, 2016, 10:09:37 pm

It cannot register as well.

I just sent you an email with the diagnostic program attached and instructions for running it. Please run it and email the results back to me. Hopefully it will help us fix the issue.

Thanks,
John T.

aquarlin · « **Reply #20 on:** June 17, 2016, 10:44:59 pm »

Quote from: JohnT on June 17, 2016, 07:42:01 am

I just sent you an email with the diagnostic program attached and instructions for running it. Please run it and email the results back to me. Hopefully it will help us fix the issue.

Thanks,
John T.

Hello John,
I did not receive an email about it. When did you send the email to me? and which email address did you send?

thank you so much

JimH · « **Reply #21 on:** June 18, 2016, 07:09:23 am »

Check your spam folder. It would have been sent to the e-mail address for the forum or for your license.

aquarlin · « **Reply #22 on:** June 18, 2016, 07:15:05 am »

Quote from: JimH on June 18, 2016, 07:09:23 am

Check your spam folder. It would have been sent to the e-mail address for the forum or for your license.

I checked but I did not get it in my email folder

JohnT · « **Reply #23 on:** June 20, 2016, 07:53:08 am »

Maybe your email program rejected the zip file? I sent you an email with a link to the program on our download site. Please respond to the email if you got it. I'll also post the link here:
http://files.jriver.com/other/LicenseCheck.zip

JohnT · « **Reply #24 on:** June 20, 2016, 08:15:00 am »

Looks like failure to access the registry. Try running Media Center with admin privilege. You should be able to right-click on it and select "Run as administrator". Then try restoring the license.

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Author Topic: Help Could not register for MC21 (Read 9792 times)