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Author Topic: Reset iPhone wants me to pay for JRemote again  (Read 3486 times)

Denti

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Reset iPhone wants me to pay for JRemote again
« on: October 22, 2016, 04:32:06 pm »
Unlike other apps I had paid for, which I have been able to download and install without repaying, JRemote wants me to pay again. How do I get around this?
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RD James

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Re: Reset iPhone wants me to pay for JRemote again
« Reply #1 on: October 28, 2016, 04:09:58 am »
You should be able to get it from the "purchased" list on your account.
It's in the "update" tab of the app store.
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Denti

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Re: Reset iPhone wants me to pay for JRemote again
« Reply #2 on: October 28, 2016, 04:52:05 pm »
Quote from: RD James on October 28, 2016, 04:09:58 am
You should be able to get it from the "purchased" list on your account.
It's in the "update" tab of the app store.

It's not there, even though all the other apps I purchased are. Please advise.
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DJLegba

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Re: Reset iPhone wants me to pay for JRemote again
« Reply #3 on: October 28, 2016, 05:45:15 pm »
Perhaps you purchased it with a different account.
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Denti

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Re: Reset iPhone wants me to pay for JRemote again
« Reply #4 on: October 30, 2016, 02:26:39 pm »
I don't think so, but how could I find out if I did?

I have one thing to say: this is pretty crummy service for a product, having to wait for responses to an online forum. This is a case where direct email contact would be preferred to clear up the matter.
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Awesome Donkey

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Re: Reset iPhone wants me to pay for JRemote again
« Reply #5 on: October 30, 2016, 03:18:39 pm »
You'd likely have to contact Apple support over this, I'm thinking.
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BartMan01

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Re: Reset iPhone wants me to pay for JRemote again
« Reply #6 on: November 02, 2016, 04:26:49 pm »
Quote from: Denti on October 30, 2016, 02:26:39 pm
I don't think so, but how could I find out if I did?

I have one thing to say: this is pretty crummy service for a product, having to wait for responses to an online forum. This is a case where direct email contact would be preferred to clear up the matter.

Sorry, but respectfully disagree. Your issue is with Apple, not with JRiver so no type of support contact from JRiver will help you here. If an app you previously purchased on the Apple App store is no longer showing as available for download then you need to reach out to Apple for support. Apple controls and supports their app store.

My best guess would be that you purchased the app using a different Apple ID than you are currently using on the phone. It is possible to have apps purchased by two different Apple IDs on a single phone when syncing through iTunes.
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JimH

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Re: Reset iPhone wants me to pay for JRemote again
« Reply #7 on: November 02, 2016, 04:42:38 pm »
BartMan01 is correct.
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