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Author Topic: Duplicate Purchase  (Read 1814 times)

muzikhifi

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Duplicate Purchase
« on: October 30, 2016, 03:04:50 pm »
    Hi,
    Yesterday i purchased Windows for $49.98 by using my Visa credit card which marked as MasterCard. (I clicked MasterCard button by mistake) It's odd but purchase completed.
   After i checked my account and no charge appeared then.
 
    Today i made a new purchase (i clicked as VISA this time) and i found my card account charged twice !!! (Charge is not completed yet , always there is 2-3 days delay, as i live in Europe)
    My question is, how i can cancel my first purchase ? (I have all data necessary as account numbers etc.)
   Sorry for my English, and thanks in advance for any help.

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Matt

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Re: cancel a purchase
« Reply #1 on: October 30, 2016, 03:54:45 pm »
Please send an email to deanna at jriver dot com with the details about the purchase and the cancellation.

Just a heads up that she isn't at work today, so she'll get to it on Tuesday.

Thanks.
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Matt Ashland, JRiver Media Center

muzikhifi

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Re: cancel a purchase
« Reply #2 on: October 30, 2016, 06:07:28 pm »
Thanks for helping.
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Deanna

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Re: Duplicate Purchase
« Reply #3 on: November 01, 2016, 09:49:33 am »
I have looked through our records and find only one purchase and one license.  We have had past instances of a bank or credit card company processing 2 charges in the beginning and then dropping one of the charges.  Please check your account again and advise if both charges have completed.  Thank you,
Deanna
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