Topic: Upgrade Help for MC23 (Read 107924 times)

iamimdoc · « **Reply #100 on:** May 06, 2017, 10:04:23 am »

Thanks but I am unclear how this answers my question: namely, is my older hardware that does OK performance wise (no stuttering when playing music, no hiccuping, etc) with JRiver 19 likely to work ok with JRiver 22?

thank you

Awesome Donkey · « **Reply #101 on:** May 06, 2017, 10:06:50 am »

If you're using MC for audio only, it should be fine.

Arbiter · « **Reply #102 on:** May 06, 2017, 12:03:07 pm »

Just upgraded!

It's been a beautiful 7 years since i joined you guys and bought my first licence. What a fine piece of software. Can't wait for all the goodies jrmc 23 is going to offer!

JimH · « **Reply #103 on:** May 06, 2017, 05:00:43 pm »

Quote from: wertypolik on May 06, 2017, 08:13:14 am

Hello, I am on trial period for MC22 and just saw about MC23.
Can I buy directly MC23?

It won't be available for a couple of months, but you can purchase MC22 now and get an MC23 license that works with both.

Dai Guinness · « **Reply #104 on:** May 06, 2017, 05:29:19 pm »

Hello again.

I've been trialling MC for a few days and will be buying a licence in the next day or so - great program btw, seriously great. If I buy now will I get MC22 and the upgrade to MC23 at the the deal price, or is MC23 bundled in with the current licence as it's so close to release or, would I just get MC22 and then have to buy the upgrade at whatever price that is when it's released?

Thanks

JimH · « **Reply #105 on:** May 06, 2017, 06:23:11 pm »

Quote from: Dai Guinness on May 06, 2017, 05:29:19 pm

I've been trialling MC for a few days and will be buying a licence in the next day or so - great program btw, seriously great. If I buy now will I get MC22 and the upgrade to MC23 at the the deal price, or is MC23 bundled in with the current licence as it's so close to release or, would I just get MC22 and then have to buy the upgrade at whatever price that is when it's released?

Thanks. When you buy MC22 now, you receive an MC23 license that works with MC22 now and with MC23 in a few months when it is released.

oldtimer1 · « **Reply #106 on:** May 06, 2017, 06:52:19 pm »

I just purchased the $15.98 Windows upgrade of MC23. I didn't realize that I mistakenly bought a Master license for MC22, even though I only have (& will only have) a Windows OS. Is my only option to upgrade to a Master license for the $7?

JimH · « **Reply #107 on:** May 06, 2017, 06:57:50 pm »

The Master License works with the Windows version of MC. You now have an MC23 license for Windows. It also works with MC22.

~OHM~ · « **Reply #108 on:** May 06, 2017, 07:06:15 pm »

Quote from: oldtimer1 on May 06, 2017, 06:52:19 pm

I just purchased the $15.98 Windows upgrade of MC23. I didn't realize that I mistakenly bought a Master license for MC22, even though I only have (& will only have) a Windows OS. Is my only option to upgrade to a Master license for the $7?

You did not buy a "Master License" 15.98 is the upgrade price for a single operating system. 22.98 is the price for a Master License till end of day on 5-7-2017 unless they extend.

oldtimer1 · « **Reply #109 on:** May 06, 2017, 09:54:25 pm »

Quote from: JimH on May 06, 2017, 06:57:50 pm

The Master License works with the Windows version of MC. You now have an MC23 license for Windows. It also works with MC22.

After purchasing the MC23 license for Windows, I'm quite sure I executed the install key, but it's still the JR "Media Center 22 22.0.105" which shows up in my registration information. Can this be the case, if I had successfully installed the key?

JimH · « **Reply #110 on:** May 06, 2017, 10:00:53 pm »

It may not change until you use MC23. It's not yet available.

blue95hawk · « **Reply #111 on:** May 07, 2017, 03:50:10 am »

Thanks for the pre-release pricing.

scgt1 · « **Reply #112 on:** May 07, 2017, 07:39:49 am »

I'm sure it's been asked but there is a ton to sift through. If we currently have MC 21 and just did the upgrade to 23 what should be done?
Backup MC21 library and install MC22 use the MC23 reg code and then restore library from MC21?

JimH · « **Reply #113 on:** May 07, 2017, 07:48:44 am »

Quote from: scgt1 on May 07, 2017, 07:39:49 am

I'm sure it's been asked but there is a ton to sift through. If we currently have MC 21 and just did the upgrade to 23 what should be done?
Backup MC21 library and install MC22 use the MC23 reg code and then restore library from MC21?

Just install MC22. It should find your old library.

scgt1 · « **Reply #114 on:** May 07, 2017, 07:50:48 am »

Quote from: JimH on May 07, 2017, 07:48:44 am

Just install MC22. It should find your old library.

Thanks. I'll back up my settings just in case though to be on the safe side. Stranger things have happened right. lol.

JIMV · « **Reply #115 on:** May 07, 2017, 03:19:57 pm »

I have a recommendation...I only use my MC22 for audio and find it a pain to select all the options to insure I only capture Audio when I try to set up the system. I often capture every music, video and image file on my entire network and then have to back and remove all the dross including sound effects...

How about a 'step one', choose what you intend to use the software for (audio, video, or Pictures) and then, based on that selection, only let the software scour the network for the files desired...

Just an idea...It is why I tend to skip versions of the program...too much bother buying and loading a new one when many of its upgrades only apply to files I do not use...

scgt1 · « **Reply #116 on:** May 07, 2017, 03:24:12 pm »

You can backup your library so it keeps all your settings. Along with setting it to search only specific folders vs looking all over your computer as you have experienced.

JimH · « **Reply #117 on:** May 07, 2017, 03:43:32 pm »

Quote from: JIMV on May 07, 2017, 03:19:57 pm

I only use my MC22 for audio and find it a pain to select all the options to insure I only capture Audio when I try to set up the system. I often capture every music, video and image file on my entire network and then have to back and remove all the dross including sound effects...

You may just need to set up your preferences under auto-import settings. You can add or remove directories. You can edit to set which file types you want.

RoderickGI · « **Reply #118 on:** May 07, 2017, 06:37:35 pm »

Quote from: JIMV on May 07, 2017, 03:19:57 pm

It is why I tend to skip versions of the program...too much bother buying and loading a new one when many of its upgrades only apply to files I do not use...

You should never have to re-import anything, or start over from scratch, or remove anything from your existing library, when you upgrade to a new version of MC.

If the installation of the new version of MC doesn't find your old library, and use that as it is, then the best advice is to back up the old library before upgrading, and then restore that backup into the new version, with all settings, as mentioned here:

Quote from: scgt1 on May 07, 2017, 03:24:12 pm

You can backup your library so it keeps all your settings. Along with setting it to search only specific folders vs looking all over your computer as you have experienced.

Also as Jim suggests, if your existing library is looking everywhere for all sorts of files, you need to check your Auto Import settings. MC certainly shouldn't be looking all over your network for all file types!

geier22 · « **Reply #119 on:** May 08, 2017, 05:41:22 am »

Aarrrgg - 1 hour and 47 minutes too late -

i bought it for 22, 98 $ via PayPal. But that's not going to happen.
But I have gotten from you no E-mail with the mjr file. I only received the confirmation from PayPal that I made a payment to JRiver.
Transaction code: [removed]
Fortunately I copied the registration code from the website.
Can you send me the mjr - file yet? Or it is better to make the registration with the registration code when MC 23 appears, since the mjr file is then anyway no longer valid.

JimH · « **Reply #120 on:** May 08, 2017, 05:50:15 am »

Check your spam folder.

Please read this on licensing:
https://wiki.jriver.com/index.php/Restoring_a_License

geier22 · « **Reply #121 on:** May 08, 2017, 06:50:31 am »

Sorry - it was really in the Spam folder

dpj0122 · « **Reply #122 on:** May 08, 2017, 09:59:36 am »

Sorry to be stupid, but I purchased the updgrade for Media Center 23 and I received the email with the "Registration Code". Do I need to do anything else or am I upgraded? Is there a way to check to make sure I have been upgraded? I have Media Center installed on two computers and I want to upgrade on both. Thanks.

Alex B · « **Reply #123 on:** May 08, 2017, 11:15:07 am »

dpj0122,

From the first post in this thread:

Quote

Can't find MC23? It will be available later this summer and we will send you an e-mail with instructions.

The "Registration Code for JRiver, Inc. Media Center 23" email you received includes an attached license key file (.mrj file). You can install the MC23 license on your computer or computers by saving the attached .mjr file on a local disk drive or a USB flash drive and running it by double-clicking it. Then the computer(s) will be ready for MC23.

The license key file is valid for 14 days. If you decide to postpone the license installation, you can get a new key later when it is actually needed for MC23: https://wiki.jriver.com/index.php/Restoring_a_License

bobz1967 · « **Reply #124 on:** May 09, 2017, 07:29:25 am »

I am getting following message "your license file is for a different product" not sure what to do next.

JohnT · « **Reply #125 on:** May 09, 2017, 08:10:43 am »

Quote from: bobz1967 on May 09, 2017, 07:29:25 am

I am getting following message "your license file is for a different product" nott sure wat to do next.

You have a Windows license, so you shouldn't be seeing that message unless you're on a Mac or Linux system.

Matt · « **Reply #126 on:** May 09, 2017, 08:25:14 am »

Quote from: bobz1967 on May 09, 2017, 07:29:25 am

I am getting following message "your license file is for a different product" nott sure wat to do next.

It's also possible you just need to update to the latest version because older versions won't support a v23 license.

garyi · « **Reply #127 on:** May 09, 2017, 03:52:53 pm »

I am getting emails badgering to upgrade but I cannot find out what I get for my money?

msommers · « **Reply #128 on:** May 09, 2017, 06:30:57 pm »

How do we know what new features will be available for MC23? I have MC22 now and wondering if it's worthwhile upgrading for my needs.

teachscience25 · « **Reply #129 on:** May 09, 2017, 06:58:17 pm »

It's $16 dollars, anything new is worth it.

squeedle · « **Reply #130 on:** May 09, 2017, 08:28:09 pm »

I've used this program for years but also would rather see a list of new features before upgrading. Even if it's subject to change.

krgoodwin · « **Reply #131 on:** May 10, 2017, 12:42:29 am »

I have MC22, went thru the Windows Upgrade offer and ended up with a message that essentially said 'use the program to upgrade" Spent 30 minutes going thru the blog on upgrades, still lost. No emails received from JRiver and I don't see any credit card charges at my bank. What am I missing?

Sam2910 · « **Reply #132 on:** May 10, 2017, 01:18:15 am »

I am currently having the Master License for MC 22. But I would like to downgrade my license to windows only for my upgrade on MC 23 since i sold my mac. Is it possible to upgrade at the price of Windows Only License for my future upgrades?

Three Thirds · « **Reply #133 on:** May 10, 2017, 01:42:13 am »

Quote from: OldiesButGoodies on May 01, 2017, 04:57:05 pm

Can someone point me to a planned features list for MC23? Trying to find one without success. Appreciate your help in advance.

Would also like to know.

jaime19 · « **Reply #134 on:** May 10, 2017, 02:34:16 am »

Hello good day.
I tried to update the jriver 21 to 23 and tell me that the license is for another product ??

What I do?

A greeting.

clibo · « **Reply #135 on:** May 10, 2017, 05:18:44 am »

Quote from: Three Thirds on May 10, 2017, 01:42:13 am

Would also like to know.

Me too, where's the feature list? ?

JimH · « **Reply #136 on:** May 10, 2017, 05:45:20 am »

There is no published list. We won't have any early builds of MC23 until the summer.

There is no need to upgrade at this time, but we offer a steep discount for those who do.

bhampster · « **Reply #137 on:** May 10, 2017, 06:02:45 am »

I upgraded to new master license.

I find the current version perfect and I doubt new features will even apply to me apart from maybe stability upgrades.

JRiver is my favorite software though and I essential part of my life so I consider moving through the versions like a subscription renewal.

(I did the upgrade on a mac that doesn't currently run JRiver so I may have little to no idea how to apply the resulting license file but I know I'll figure it out if I have any problems.)

-Brian

JohnT · « **Reply #138 on:** May 10, 2017, 08:40:08 am »

Quote from: krgoodwin on May 10, 2017, 12:42:29 am

I have MC22, went thru the Windows Upgrade offer and ended up with a message that essentially said 'use the program to upgrade" Spent 30 minutes going thru the blog on upgrades, still lost. No emails received from JRiver and I don't see any credit card charges at my bank. What am I missing?

Did you go to this page:
https://jriver.com/purchase_23_as_upgrade.html
and copy and paste your registration code beginning with "Z5GE1-" ?

JohnT · « **Reply #139 on:** May 10, 2017, 08:45:43 am »

Quote from: jaime19 on May 10, 2017, 02:34:16 am

Hello good day.
I tried to update the jriver 21 to 23 and tell me that the license is for another product ??

What I do?

A greeting.

You'll need to install (and use) the latest MC22 build which can use the MC23 license until MC23 is released.

krgoodwin · « **Reply #140 on:** May 10, 2017, 10:21:34 am »

Yes. Did you read my message? I attempted to follow the instructions as stated. My conclusion is that the upgrade offer process has a problem and most likely requires the Bill Gates response, ctrl-alt-delete. In other words, try it again. I believe software either works or it doesn't. I hate to execute multiple attempts when my credit card number had been submitted into the process. I suspect the only suggestion you can offer is to try it again however.

Quote from: krgoodwin on May 10, 2017, 12:42:29 am

I have MC22, went thru the Windows Upgrade offer and ended up with a message that essentially said 'use the program to upgrade" Spent 30 minutes going thru the blog on upgrades, still lost. No emails received from JRiver and I don't see any credit card charges at my bank. What am I missing?

MrU · « **Reply #141 on:** May 10, 2017, 10:33:43 am »

Quote from: G Tiemessen on May 01, 2017, 03:36:46 pm

Hallo Jim,
I bought just Mediacenter 23 for $15,98
But when i try to install Mediacenter 23 Windows -381267.mjr
Then i got the message.

"Your Licence file is for a different product"

What do I have to do now?

Exactly the same here, 1st pc accepted, no problem. However when copied over "MediaCenter 23 Windows-388 475 mjr" file it gave same message as above so no V23 on 2nd PC (laptop). Present version on both pc's is MC22 22.0.105 on Windows 10

Help?

Just tried doing a further restore at MC22 on the faulty pc and then after successfully restoring at MC22, and then finally attempting the MC23 upgrade the message is now different saying "Your license file is for a different product".

Before I use up ALL of my 10 restore capabilities can someone please advice what I should do>

stanzani · « **Reply #142 on:** May 10, 2017, 10:36:13 am »

I purchased the upgrade @23 ... the upgrade file is downloaded, I double click it, I am notified that the license has been registered by JRiver, still I still see JRiver 22
I followed the steps in https://wiki.jriver.com/index.php/Upgrade_to_MC23_for_Windows and the direction in the email after payment but .. I still see JRiver22 (also the instalaltion directory under Program Files(x86) is still JRiver 22

please advise

krgoodwin · « **Reply #143 on:** May 10, 2017, 10:49:40 am »

Quote from: JohnT on May 10, 2017, 08:40:08 am

Did you go to this page:
https://jriver.com/purchase_23_as_upgrade.html
and copy and paste your registration code beginning with "Z5GE1-" ?

I went thru the process for a second time and again ended up again with the same problem - see attachment. After submitting my MC22 license (cut and paste from your email, currently running MC 22.0.105) and credit card info, I get a quick response (< then a second) after what seems to be a credit card verification transport delay. Almost immediately Internet Explorer 11 (Version 11.1198.14393.0 Update Versions: 11.0.42 KB4018271 - read as fully updated) states there was a problem with the web page and Internet Explorer had to restart having been left on your page that says "Please use the program to initiate the process" Use another browser? I gave up on MS Edge since it doesn't support my password manager (or any other non-MS process) so I could try another computer with another browser installed if you think the problem is with Mr. Gates.

Bigguy49 · « **Reply #144 on:** May 10, 2017, 10:56:43 am »

Could not seem to find a summary of the changes to be included with JRMC23.

Use MC exclusively for audio so not there is are any relevant changes from JRMC20 which has worked flawlessly?

JimH · « **Reply #145 on:** May 10, 2017, 11:11:35 am »

Quote from: krgoodwin on May 10, 2017, 10:49:40 am

I went thru the process for a second time and again ended up again with the same problem - see attachment. After submitting my MC22 license (cut and paste from your email, currently running MC 22.0.105) and credit card info, I get a quick response (< then a second) after what seems to be a credit card verification transport delay. Almost immediately Internet Explorer 11 (Version 11.1198.14393.0 Update Versions: 11.0.42 KB4018271 - read as fully updated) states there was a problem with the web page and Internet Explorer had to restart having been left on your page that says "Please use the program to initiate the process" Use another browser? I gave up on MS Edge since it doesn't support my password manager (or any other non-MS process) so I could try another computer with another browser installed if you think the problem is with Mr. Gates.

Your purchase succeeded.

krgoodwin · « **Reply #146 on:** May 10, 2017, 11:19:28 am »

Against my better judgement, I went thru the process with the MS Edge browser and got thru the process where I finally received a MC 23 registration code. However to get a valid download of the Media Center23Windows-388540_mjr.txt file was another 20 minutes of reiterated execution requests. I guess being a Professor of Computer Engineering doesn't isolate me from the non-deterministic world of Windows 10.

I look forward to Version 23. MediaCenter has handled my hi-resolution audio requirements very well.

Quote from: krgoodwin on May 10, 2017, 10:49:40 am

I went thru the process for a second time and again ended up again with the same problem - see attachment. After submitting my MC22 license (cut and paste from your email, currently running MC 22.0.105) and credit card info, I get a quick response (< then a second) after what seems to be a credit card verification transport delay. Almost immediately Internet Explorer 11 (Version 11.1198.14393.0 Update Versions: 11.0.42 KB4018271 - read as fully updated) states there was a problem with the web page and Internet Explorer had to restart having been left on your page that says "Please use the program to initiate the process" Use another browser? I gave up on MS Edge since it doesn't support my password manager (or any other non-MS process) so I could try another computer with another browser installed if you think the problem is with Mr. Gates.

RoderickGI · « **Reply #147 on:** May 10, 2017, 06:29:45 pm »

Quote from: MrU on May 10, 2017, 10:33:43 am

Exactly the same here, 1st pc accepted, no problem. However when copied over "MediaCenter 23 Windows-388 475 mjr" file it gave same message as above so no V23 on 2nd PC (laptop). Present version on both pc's is MC22 22.0.105 on Windows 10

Do you also have an earlier version of MC on the problem PC, such as MC21? I did, and saw this problem on one PC, and not another.

Read this: https://yabb.jriver.com/interact/index.php/topic,110462.msg763050.html#msg763050

zxsix · « **Reply #148 on:** May 10, 2017, 07:33:15 pm »

Thanks! Here's to another good year!

MrU · « **Reply #149 on:** May 11, 2017, 04:46:08 am »

Quote from: RoderickGI on May 10, 2017, 06:29:45 pm

Do you also have an earlier version of MC on the problem PC, such as MC21? I did, and saw this problem on one PC, and not another.

Read this: https://yabb.jriver.com/interact/index.php/topic,110462.msg763050.html#msg763050

thank you, thank you and thank you.

I actually deleted both MC21 & MC20 from control panel and then tried the mjr for MC23 again.....success.

INTERACT FORUM

Author Topic: Upgrade Help for MC23 (Read 107924 times)