Topic: Upgrade Help for MC23 (Read 108074 times)

JimH · « **Reply #200 on:** June 07, 2017, 06:02:02 am »

It's $18.98 now.

rolland · « **Reply #201 on:** June 12, 2017, 06:16:44 pm »

I am having a similar issue as Sassi (29 May post)

I bought the MC23 upgrade to Windows, and would now like to upgrade to a Master License.

When I went through the page as Sassi did, I was not discounted at all for my current license, so I aborted the transaction.

Clearly there is a hole in the process as it does not seem to accommodate folks like us.

How do we do this???

iNeedHelp · « **Reply #202 on:** June 22, 2017, 07:59:12 pm »

On Linux Fedora 25 I added my New Master License for Media Center 23 to my [Media Center 22] folder inside my [.jriver] folder. Opened my terminal and typed the following to correspond to my new license;
mediacenter22 /RestoreFromFile 'Media Center23 Master-393713.mjr'
Hit enter on the keyboard and there ya go. Thanks for another Year on Linux.

RoderickGI · « **Reply #203 on:** June 23, 2017, 02:58:58 am »

Quote from: rolland on June 12, 2017, 06:16:44 pm

When I went through the page as Sassi did, I was not discounted at all for my current license, so I aborted the transaction.

Did you get to this page to start the process? https://jriver.com/purchase_23_master_as_upgrade.html

If you did, and you entered your MC23 Registration code, and you didn't get a discount, did you try entering your MC22 Registration code?

As far as I know, based on what JRiver has written, the upgrade to a Master Licence from a Master Licence or single OS licence is the same, and it is the same no matter what version you are upgrading from. i.e. You could be upgrading from MC10 and would get the same price. Based on that, I think the upgrade from an MC22 or MC23 single OS licence to a MC23 Master Licence would be the same. So, no credit for the fact you have already upgrade to MC23, unless you strike a special deal with JRiver.

If entering your MC22 Registration code on the above page doesn't give you the discount, JRiver will need to sort you out.

JimH · « **Reply #204 on:** June 23, 2017, 05:26:06 am »

That could be our problem. We will check.

JimH · « **Reply #205 on:** June 23, 2017, 09:32:22 am »

It was. Please try again.

DaremoS · « **Reply #206 on:** August 12, 2017, 02:53:27 pm »

Today is 2017-08-12
Why not?
a single piece for an old customer!

JS_Ozz · « **Reply #207 on:** August 18, 2017, 06:07:03 am »

I tried to upgrade from v22 which is working fine.

After the update the library artwork was missing and none of the settings were transferred.

Reverting back to v22

Awesome Donkey · « **Reply #208 on:** August 18, 2017, 06:22:48 am »

You can restore a library backup from MC22 in MC23, and that'll recover your library and settings.

Artwork, on the other hand, is NOT transferred when upgrading to a new, major MC version (e.g. MC22 to MC23) and will need to be rebuilt. However, you *can* manually add back the artwork thumbnails generated in MC22 to MC23 without rebuilding, but it can be a little tricky.

To do this, make sure MC is completely closed then go to %APPDATA%\J River (you can copy and paste the bold part into the address line in Windows Explorer) and open this folder. Inside you'll see a Media Center 22 folder and a Media Center 23 folder. Open the Media Center 22 folder and you'll see a Thumbnails folder. Right click on this folder, select Copy then back to the main J River folder and go into the Media Center 23 folder. Right click (in a blank area) and select Paste to paste a copy of the Thumbnails folder into Media Center 23. Open MC23 (you should've imported a library backup before doing this) and you *should* have all the artwork back.

jagdriver · « **Reply #209 on:** August 18, 2017, 10:53:54 am »

I forget how to install the MC23 upgrade from MC22.

I have paid my dues via PayPal this morning, have a new MC23 .MJR file and a new registration code.

Now what?

bob · « **Reply #210 on:** August 18, 2017, 12:01:15 pm »

Quote from: jagdriver on August 18, 2017, 10:53:54 am

I forget how to install the MC23 upgrade from MC22.

I have paid my dues via PayPal this morning, have a new MC23 .MJR file and a new registration code.

Now what?

On windows you just download and install MC23 and it will pull in your MC22 library and settings. You will just need to install the license.

Shear Bliss · « **Reply #211 on:** August 18, 2017, 08:28:58 pm »

Having trouble with the MC23 upload from MC22. I bought the MC23 on 5-2-17 when it was in beta, when I enter the newer code it doesn't load up, what is wrong.

Still in MC22 since 7-19-16 and would like to stay current as possible.

Sincerely, Shear Bliss

JackTheWolf · « **Reply #212 on:** August 18, 2017, 08:56:52 pm »

Hello, looked around and didn't see a current post with the same problem I have.

I tried to upgrade my master license through the correct page per the instructions provided, but once payment is complete and returns to JRiver, I see the error

Quote

The information we sent to PayPal and the information we received back don't match.

This was from my phone a few hours ago.

I then tried to look up my transaction ID a few minutes ago, but it claims it cannot be found.

To be sure, I tried purchasing once more, but via my web browser. The same error occurred. I don't see any typos and money has indeed left my account. So now I have paid for two master licenses, but am unable to receive them.

Could I please get some assistance?

JimH · « **Reply #213 on:** August 18, 2017, 09:01:02 pm »

Quote from: Shear Bliss on August 18, 2017, 08:28:58 pm

Having trouble with the MC23 upload from MC22. I bought the MC23 on 5-2-17 when it was in beta, when I enter the newer code it doesn't load up, what is wrong.

Still in MC22 since 7-19-16 and would like to stay current as possible.

Sincerely, Shear Bliss

Did you download and install MC23?

JimH · « **Reply #214 on:** August 18, 2017, 09:02:37 pm »

Quote from: JackTheWolf on August 18, 2017, 08:56:52 pm

Hello, looked around and didn't see a current post with the same problem I have.

I tried to upgrade my master license through the correct page per the instructions provided, but once payment is complete and returns to JRiver, I see the error This was from my phone a few hours ago.

I then tried to look up my transaction ID a few minutes ago, but it claims it cannot be found.

To be sure, I tried purchasing once more, but via my web browser. The same error occurred. I don't see any typos and money has indeed left my account. So now I have paid for two master licenses, but am unable to receive them.

Could I please get some assistance?

Yes, of course. We can fix it on Monday.

JimH · « **Reply #215 on:** August 18, 2017, 09:08:43 pm »

I looked through our records and at Paypal and can't find one that matches your forum address.

You could write me at jimh at jriver.

JimH · « **Reply #216 on:** August 18, 2017, 09:19:49 pm »

I found it. You have mail.

We'll refund the duplicate Monday.

JackTheWolf · « **Reply #217 on:** August 18, 2017, 09:23:18 pm »

Sweet, I see the email. Thanks a bunch!

whk · « **Reply #218 on:** August 19, 2017, 04:42:57 am »

Hi, I purchased the upgrade to MC23 and have a credit card record and transaction ref, but after initial license update failed for some reason. I didn't get a confirmation email, or lost it somehow. I need help to register my copy. Can send proof of the transaction with a ref#. Please help me to get a license for MC23. Thx

Leeisok · « **Reply #219 on:** August 19, 2017, 06:49:13 am »

I purchased MC22 less than six months ago... do I need to purchase upgrade to MC23? I wish that I was informed of the impending new version before I bought 22, I would have waited for 23.

I don't see the $15.95 upgrade price when I go to check out. Is there a special link to it?

Thanks.

JimH · « **Reply #220 on:** August 19, 2017, 06:53:28 am »

Please read the first post in this thread:

https://yabb.jriver.com/interact/index.php/topic,110369.msg763029.html#msg763029

Reinhard · « **Reply #221 on:** August 19, 2017, 08:20:46 am »

Quote from: bob on August 18, 2017, 12:01:15 pm

On windows you just download and install MC23 and it will pull in your MC22 library and settings. You will just need to install the license.

I installed MC23 and it did not pull in my MC20 library and settings. Had to do all my settings manually. Is there a save settings option somewhere? After Building a new PC and installing JRiver MC I also had to do all settings manually again.

JimH · « **Reply #222 on:** August 19, 2017, 08:25:20 am »

Quote from: whk on August 19, 2017, 04:42:57 am

Hi, I purchased the upgrade to MC23 and have a credit card record and transaction ref, but after initial license update failed for some reason. I didn't get a confirmation email, or lost it somehow. I need help to register my copy. Can send proof of the transaction with a ref#. Please help me to get a license for MC23. Thx

I just re-sent your licenses. Look in your spam folder for e-mail from buy-button.

JimH · « **Reply #223 on:** August 19, 2017, 08:53:38 am »

Quote from: Reinhard on August 19, 2017, 08:20:46 am

I installed MC23 and it did not pull in my MC20 library and settings. Had to do all my settings manually. Is there a save settings option somewhere? After Building a new PC and installing JRiver MC I also had to do all settings manually again.

Recent builds of MC23 should find your MC20 library.

You can restore an MC20 library backup in MC23. MC makes them automatically.

whk · « **Reply #224 on:** August 19, 2017, 11:09:16 am »

Thx so much

. Found that as well. Should have looked harder.

Reinhard · « **Reply #225 on:** August 20, 2017, 09:12:29 am »

Quote from: JimH on August 19, 2017, 08:53:38 am

Recent builds of MC23 should find your MC20 library.

You can restore an MC20 library backup in MC23. MC makes them automatically.

Does a library backup save all settings? ? Wouldn't expect that when hearing the term "library backup"...

Awesome Donkey · « **Reply #226 on:** August 20, 2017, 09:27:14 am »

Yep, it does (except any thumbnails that may have been built). Plus you have the option (in the import dialog) to import only the settings or only the library or both.

JimH · « **Reply #227 on:** August 20, 2017, 10:57:15 am »

Quote from: Reinhard on August 20, 2017, 09:12:29 am

Does a library backup save all settings?

Yes, at least in the last several versions.

Peter Iles · « **Reply #228 on:** August 20, 2017, 08:09:37 pm »

Hi,
I have been a version 22 (Master Licence) user for some time and took advantage of the early bird upgrade to version 23 when it was made available early in the year. I am using a Windows (Version 10) laptop connected to a QNAP 682 NAS and a PS Audio Directsream DAC. The upgrade installed easily when it became available a few days ago on my laptop but won't do the same on the NAS. It said it has downloaded but doesn't come up on the screen unlike on the laptop where it came up as a version 23 icon.
I am not very computer savvy (as an older user) so any help would be very welcome.
Regards,
Peter

JimH · « **Reply #229 on:** August 20, 2017, 09:09:30 pm »

There are some QNAP threads on the Linux board here.

blgentry · « **Reply #230 on:** August 21, 2017, 09:00:51 am »

Quote from: Peter Iles on August 20, 2017, 08:09:37 pm

I am using a Windows (Version 10) laptop connected to a QNAP 682 NAS and a PS Audio Directsream DAC. The upgrade installed easily when it became available a few days ago on my laptop but won't do the same on the NAS.

You don't need to install MC on the NAS box at all. If it all worked with MC22 on your laptop, it should all work very similarly with MC23 on your laptop. The NAS is just storage for MC; it doesn't need an MC server there.

Brian.

cellhead · « **Reply #231 on:** August 21, 2017, 09:57:07 am »

I purchased the upgrade, downloaded it, installed the license but my player still says it's Media Center 22, why?

JimH · « **Reply #232 on:** August 21, 2017, 10:00:51 am »

Did you install MC?

http://wiki.jriver.com/index.php/Restoring_a_License

Peter Iles · « **Reply #233 on:** August 22, 2017, 10:26:09 pm »

I just wanted to say thanks to Brian for his help. It is a little confusing as JRiver on the NAS is still listed as version 22. Will that remain as that forever and always be compatible no matter what version I have (say 5 years from now)?
Cheers,
Peter

wisker3600 · « **Reply #234 on:** September 02, 2017, 01:22:44 pm »

Help, I bought the upgrade for MC23 on May 4th 2017. I did not hear of the upgrade being released until now. I am not that great at this so I am wondering if there is anything in it for me. I have a feeling I would mess it up anyway. I only use it for Audio and watching some videos. What is the upgrade all about?? Is there anyway to watch DVD's and Blu_Rays on MC22?? Can you give me the links to do the upgrade in case I decide to do so??
Thanks!!
ps: I have my Code

JimH · « **Reply #235 on:** September 02, 2017, 01:43:15 pm »

You can just download and install. Restore your license if necessary. Here's more:
https://wiki.jriver.com/index.php/Restoring_a_License

audiolover · « **Reply #236 on:** September 12, 2017, 08:11:25 am »

I have been looking but I see no upgrade price for Linux users, other than an upgrade to a Master licence?

Ivor · « **Reply #237 on:** September 18, 2017, 12:31:10 pm »

Ok, I've upgraded to MC23 (windows 10) but it doesn't load new music to the library. I put the MC22 icon on my desktop and if I run it I get all the new music files. Everything seems to be correct and I haven't changed any settings from 22 to 23.
Anybody else expierience this? ?

JimH · « **Reply #238 on:** September 18, 2017, 12:48:20 pm »

You may need to set up auto import.

The wiki has a topic on Importing files.

You could probably restore a backup from MC22.

Ivor · « **Reply #239 on:** September 18, 2017, 01:31:51 pm »

Quote from: JimH on September 18, 2017, 12:48:20 pm

You may need to set up auto import.

The wiki has a topic on Importing files.

You could probably restore a backup from MC22.

Thanks, auto import brought them into MC23 alright but it seems I'll have to do that every time... no biggie. Thanks again.

audiolover · « **Reply #240 on:** September 22, 2017, 05:38:25 am »

Why is there no cheap upgrade for Linux users?
I do not need a master licence.

JimH · « **Reply #241 on:** September 22, 2017, 06:09:21 am »

Quote from: audiolover on September 22, 2017, 05:38:25 am

Why is there no cheap upgrade for Linux users?
I do not need a master licence.

We can fix that. Sorry.

dlmax63 · « **Reply #242 on:** September 24, 2017, 06:04:02 am »

I have a couple of questions for you all. As a long time user of Media Center (I go back as far as Media Jukebox 5, I believe), I am ready for another upgrade. My question has to do with whether or not I will be able to retain my current custom view (if uses a custom expression), custom fields and playlists. My current version is MC 18.0.212. Will these all be retained? Additionally, a critical part of what I use MC for is to sync with an IPod Classic for music. As Apple has never played nice and issues have arisen over time, will the current version allow me to sync my music with this device?

I've attached a text file showing some of the expressions in case you need them.

wisker3600 · « **Reply #243 on:** September 26, 2017, 12:01:00 am »

I would like to install MC23 which I paid for in the spring and then upgrade to the 64bit Windows. Can anyone show me the links to do these 2 things? It has been a while since I have been on here:)
Thanks

JimH · « **Reply #244 on:** September 26, 2017, 06:54:55 am »

Install MC23 64 bit and then restore your license.

https://wiki.jriver.com/index.php/Restoring_a_License

It's on the Download Page. Please read carefully.

wisker3600 · « **Reply #245 on:** September 26, 2017, 07:02:39 am »

Hi Jim, I have all my upgrades paid for (Windows 10) and I have all the restore numbers. I just need a easy link to get MC23 (I have 22) and after that I have the email message to get the 64 bit Windows. So All I really need is a quick link to MC23??
Thanks

JimH · « **Reply #246 on:** September 26, 2017, 07:05:49 am »

Click on Download at the top of this page and read. You don't have to install the 32 bit version.

wisker3600 · « **Reply #247 on:** September 26, 2017, 07:30:49 am »

Hello, I got MC23 installed and now I would like the link to upgrade to 64 bit Windows 10. I don't need a master license and have all my fee's paid.Just need a link. Help!!

wisker3600 · « **Reply #248 on:** September 26, 2017, 07:46:17 am »

Hello, How can I tell if I have successfully installed the 64bit version ? On the top of my JRiver it says just 23??
Thanks

JimH · « **Reply #249 on:** September 26, 2017, 07:48:57 am »

Both versions are on the Download Page. 32 and 64.

Help > About in the program.

INTERACT FORUM

Author Topic: Upgrade Help for MC23 (Read 108074 times)