Topic: MC24 hangs (Read 2101 times)

wwolfe1 · « **on:** April 16, 2018, 05:13:01 pm »

As soon as I try to play a song from a playlist MC24 takes over the entire screen (no task bar) and hangs up.

JimH · « **Reply #1 on:** April 16, 2018, 05:18:45 pm »

Try F11.

In MC's Options, you can change settings in General > Behavior.

wwolfe1 · « **Reply #2 on:** April 16, 2018, 07:18:27 pm »

Has nothing to do with options. MC24 crashes after a few minutes. Have to hit ESC to close it.

JimH · « **Reply #3 on:** April 16, 2018, 08:07:36 pm »

Try turning off auto import. Tools > Import.

wwolfe1 · « **Reply #4 on:** April 16, 2018, 08:52:25 pm »

Import is set to import a single folder. Auto import is not selected. MC24 is stable until I click on Albums. It starts to load the artwork for the albums, but crashes after a few albums have had their artwork loaded. I am running MC21 at the present without issue.

wwolfe1 · « **Reply #5 on:** April 16, 2018, 09:00:25 pm »

As soon as I select a playlist, MC24 crashes. Task Manager shows 0% for CPU & Disk utilization.

wwolfe1 · « **Reply #6 on:** April 18, 2018, 08:09:35 am »

Still crashes, Attached is the log file.

JimH · « **Reply #7 on:** April 18, 2018, 08:26:02 am »

Can you play this file?
C:\Users\William\Music\Peter Jennings-The Century\Disc-05 Over the Edge 1936-1941\Peter Jennings-The Century - Intro.mp3): Finish

It's the last file before a crash. (The log should show a crash but doesn't. Maybe it's a hang?)

One of the files at the bottom of the previous log may be causing a problem.

wwolfe1 · « **Reply #8 on:** April 18, 2018, 09:06:02 am »

I removed the artwork for The Century, Disks 04, 05, and 06. As soon as I click on audio MC24 starts to populate the artwork. When the program hangs my PC is totally locked up. I have to hit ESC to get control back. Attached is the latest log file. It did not create on the desktop. I had to find it and zip it manually.

Awesome Donkey · « **Reply #9 on:** April 18, 2018, 09:09:19 am »

Last thing in the log is (again): 0013812: 8100: Database: Thumbnail Thread (C:\Users\William\Music\Peter Jennings-The Century\Disc-03 Boom to Bust 1920-1929\Peter Jennings-The Century - Intro.mp3): Finish (922 ms)

Might want to try moving the whole Peter Jennings-The Century folder temporarily and see if the crashes/hangs stop.

JimH · « **Reply #10 on:** April 18, 2018, 09:25:30 am »

I think you're describing a hang, not a crash. MC is still there, but not responsive, correct? If it responds to escape, then it may not be hung at all.

How long do you wait?

wwolfe1 · « **Reply #11 on:** April 18, 2018, 12:53:00 pm »

Have waited up to 1/2 hour.

wwolfe1 · « **Reply #12 on:** April 18, 2018, 01:07:24 pm »

Also hung up when I tried to play a video. Task Manager shows 0 CPU, Disk, & Network utilization while in this state.

JimH · « **Reply #13 on:** April 18, 2018, 01:20:07 pm »

Something may be preventing files from being read. Antivirus?

wwolfe1 · « **Reply #14 on:** April 18, 2018, 03:01:33 pm »

I run Norton Security. MC21 and MC24 are in the allowed programs in the Firewall list. What is different between MC21 and MC24?

JimH · « **Reply #15 on:** April 18, 2018, 03:14:45 pm »

Antivirus would treat them differently.

Uninstall Norton, just as a test.

wwolfe1 · « **Reply #16 on:** April 20, 2018, 07:17:11 pm »

Uninstalled Norton. No change in behavior.

wwolfe1 · « **Reply #17 on:** April 22, 2018, 07:54:05 am »

If I navigate down to an individual song without displaying all the albums, I can play the song. It is only when I try to open a window where all of the album artwork is displayed does the program hang.

JimH · « **Reply #18 on:** April 22, 2018, 08:00:31 am »

What is the exact view you're in when this happens?

wwolfe1 · « **Reply #19 on:** April 22, 2018, 08:03:31 am »

I click on 'Audio' and then click on 'Albums'. MC24 starts to load all the album covers and then hangs.

JimH · « **Reply #20 on:** April 22, 2018, 08:53:38 am »

In Standard View? Or Theater View?

Are the files local? Or on a NAS or USB drive?

Are you running Windows 10? If so, did you configure Windows Defender?

wwolfe1 · « **Reply #21 on:** April 23, 2018, 03:56:34 pm »

I am using standard view.

The album artworks are local files; however, when I click on 'Video' MC24 starts to load the first frame of each video and then hangs up, same as when MC24 starts to populate album artwork.

I am using W10. Windows Defender is configured as follows; Virus and Firewall are defaulted to Norton. The check apps and files is set to 'warn'. Exploit protection for all metrics is set to default.

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Author Topic: MC24 hangs (Read 2101 times)