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Author Topic: Critical error. The program you are using is corrupt.  (Read 1612 times)

zacke

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Critical error. The program you are using is corrupt.
« on: October 08, 2018, 01:30:08 pm »
Downloaded jriver 24 for Windows from jriver.com

After a few minutes the browser starts and show me following. And shutting down jriver.

“Critical error
The program you are using is corrupt.
Please download from the link above. uninstall the old version and install the new one.”

I even purchased a license and installed it. But same thing still happens.
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Awesome Donkey

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Re: Critical error. The program you are using is corrupt.
« Reply #1 on: October 08, 2018, 01:33:27 pm »
Are you using any antivirus software? If so, what?
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I don't work for JRiver... I help keep the forums safe from "male enhancements" and other sources of sketchy pharmaceuticals.

Windows 11 24H2 Update 64-bit + Ubuntu 24.10 Oracular Oriole 64-bit | Windows 11 24H2 Update 64-bit (Intel N305 Fanless NUC 16GB RAM/500GB M.2 NVMe SSD)
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swiv3d

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Re: Critical error. The program you are using is corrupt.
« Reply #2 on: October 08, 2018, 01:50:02 pm »
Are you using chrome for your browser? Sounds like you need to run a virus/malware scan (as Administrator). Was the displayed link the correct JRiver download page?
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zacke

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Re: Critical error. The program you are using is corrupt.
« Reply #3 on: October 08, 2018, 01:53:15 pm »
I just installed Windows 10. No other antivirus.

I have Audiophile Optimizer installed too. Maybe it’s that program that is the problem. Or maybe some security settings in Windows?

The browser edge browser by it self and takes me to

jriver.com/critical_error_24.html?error=20
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JimH

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Re: Critical error. The program you are using is corrupt.
« Reply #4 on: October 08, 2018, 02:10:55 pm »
You have a bad version installed.  Uninstall it, reboot, download from JRiver and install.  Then restore your license.
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zacke

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Re: Critical error. The program you are using is corrupt.
« Reply #5 on: October 08, 2018, 03:04:59 pm »
Ok, thanks!

But I got the download from jRivers webpage. Where can I find I correct download?

And the license I bought with the 10$ discount “ritz” is that a bad licence?
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swiv3d

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Re: Critical error. The program you are using is corrupt.
« Reply #6 on: October 08, 2018, 03:12:03 pm »
Apparently not.
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bob

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Re: Critical error. The program you are using is corrupt.
« Reply #7 on: October 08, 2018, 03:12:25 pm »
Quote from: zacke on October 08, 2018, 03:04:59 pm
Ok, thanks!

But I got the download from jRivers webpage. Where can I find I correct download?

And the license I bought with the 10$ discount “ritz” is that a bad licence?
You downloaded from here?:
https://jriver.com/download.html

If un-installing and re-installing doesn't run and let you use the license, email the license number to deanna (at) jriver (dot) com so she can check it.

Do NOT post the license code here.
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zacke

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Re: Critical error. The program you are using is corrupt.
« Reply #8 on: October 08, 2018, 03:18:05 pm »
Can you give me the right link? so I don’t get a bad one again.
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swiv3d

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Re: Critical error. The program you are using is corrupt.
« Reply #9 on: October 08, 2018, 03:20:31 pm »
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zacke

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Re: Critical error. The program you are using is corrupt.
« Reply #10 on: October 08, 2018, 03:24:26 pm »
Thanks, but I think that’s the place I downloaded from earlier. Do you mean that there was something that went wrong downloading it the first time. Or did I download from a false webpage?
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swiv3d

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Re: Critical error. The program you are using is corrupt.
« Reply #11 on: October 08, 2018, 03:38:08 pm »
There was probably a fault during the download process. Which version of windows are you running - make sure you download the correct type 64 bit or 32 bit depending on your OS. (32 bit will run on a 64 bit OS but not the other way around)
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zacke

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Re: Critical error. The program you are using is corrupt.
« Reply #12 on: October 08, 2018, 05:20:31 pm »
I think I know what I did wrong. It had to do with how I configured autostart in Windows.

I’m grateful for all of your help. I’m sorry for taking your time.

The best to all of you!
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swiv3d

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Re: Critical error. The program you are using is corrupt.
« Reply #13 on: October 08, 2018, 05:25:46 pm »
No problem zacke - as long as you are a happy MC devotee!
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