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Author Topic: Crashes during media import  (Read 990 times)

therat

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Crashes during media import
« on: December 19, 2018, 05:23:40 pm »
Is there someone I can send my log file and have them look at it? I've never had a problem with mediacenter, and I've been around a long time, til now. It crashes on me during media import. I have Windows defender turned off and no other anti-virus installed.

Norm
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swiv3d

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Re: Crashes during media import
« Reply #1 on: December 19, 2018, 05:35:26 pm »
I doubt if you have windows defender turned off!! Make sure you have JRiver allowed in Windows defender.
https://yabb.jriver.com/interact/index.php/topic,114101.0.html
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therat

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Re: Crashes during media import
« Reply #2 on: December 19, 2018, 05:40:15 pm »
I'll try but I'm pretty sure its off since I keep getting nagged to turn it back on
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therat

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Re: Crashes during media import
« Reply #3 on: December 19, 2018, 05:50:03 pm »
Version 23 seems to be working
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swiv3d

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Re: Crashes during media import
« Reply #4 on: December 19, 2018, 06:04:06 pm »
f version 23 is working but version 24 isn't then it is a pretty sure indication the MC24 is being stopped by your antivirus program. If you are using windows defender just make sure that notifications is turned on and then you should get a pop up menu asking whether you should allow this program to proceed.
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therat

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Re: Crashes during media import
« Reply #5 on: December 19, 2018, 06:04:36 pm »
I did the whole defender exclusion and still no joy for Ver 24
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therat

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Re: Crashes during media import
« Reply #6 on: December 19, 2018, 06:06:33 pm »
I'm trying to find where to turn on notifications
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swiv3d

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Re: Crashes during media import
« Reply #7 on: December 19, 2018, 06:13:05 pm »
Try settings security firewall or virus and threat protection.
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therat

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Re: Crashes during media import
« Reply #8 on: December 19, 2018, 06:28:07 pm »
Thank you for trying to help. I just don't seem to have the enhanced notification slider on my windows defender where everyone says it should be
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swiv3d

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Re: Crashes during media import
« Reply #9 on: December 19, 2018, 06:34:59 pm »
Where are the files you are trying to import - on a local disc or on a NAS.
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therat

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Re: Crashes during media import
« Reply #10 on: December 19, 2018, 06:40:51 pm »
NAS. I excluded those folders in Defender also
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swiv3d

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Re: Crashes during media import
« Reply #11 on: December 19, 2018, 06:44:51 pm »
Does MC 24 have read write access to the NAS ?
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therat

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Re: Crashes during media import
« Reply #12 on: December 19, 2018, 06:47:42 pm »
It should. When it first connected I gave it the admin username and password but I admit I'm no expert on networking
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Yaobing

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Re: Crashes during media import
« Reply #13 on: December 23, 2018, 03:34:21 pm »
Quote from: therat on December 19, 2018, 05:23:40 pm
Is there someone I can send my log file and have them look at it? I've never had a problem with mediacenter, and I've been around a long time, til now. It crashes on me during media import. I have Windows defender turned off and no other anti-virus installed.

Norm

What type of media files were you importing when the crash occurred?  Is it mp4/m4a/mov?  If so please download build 72 which is available on this board.
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Yaobing Deng, JRiver Media Center
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