Topic: Error message : Open GL Engine in Theatre View (Read 2557 times)

mikeintheaerie · « **on:** January 21, 2019, 09:47:30 pm »

Hi,

I went from 23 to 24 today... Easy install but ...in 23, Theatre View worked fine...but with Version 24.0.72(64bit) when I try to use theatre view I get the error message,
ERROR STARTING OPEN GL ENGINE (LOADING OPEN GL SHADERS FAILED). >: ( My first instinct was to update the drivers on my Graphics card. I did that, nothing.
Has anyone encountered this? It's not super critical for listening of course but I did use theatre view and found it a compelling little extra when I try to convince people of the
merits of JRiver...

thanks,

Hendrik · « **Reply #1 on:** January 22, 2019, 02:43:05 am »

Can you post a log file?
https://wiki.jriver.com/index.php/Logging

mikeintheaerie · « **Reply #2 on:** January 22, 2019, 06:26:31 pm »

Sure,

thanks,

Hendrik · « **Reply #3 on:** January 23, 2019, 02:31:41 am »

Unfortunately, thats not a usable log package.

Please follow the steps exactly:
1.) Enable Logging (Help -> Logging, Check "Output to a log file")
2.) Reproduce the problem (ie. Try opening Theater View)
3.) Create a Log Package (Help -> Logging, Click "Report problem..."
4.) Attach the full ZIP file it generates here.

The files you uploaded are unfortunately not quite helpful yet.

mikeintheaerie · « **Reply #4 on:** January 23, 2019, 08:48:49 am »

Apologies for the previous log....

thank you for following up,

Hendrik · « **Reply #5 on:** January 23, 2019, 08:52:49 am »

Unfortunately the log is still almost empty. Did you open Theater View after enabling logging?
Also, don't restart Media Center in-between any of the steps. You should be able to exist Theater View even in its "broken" state by pressing "Esc" a few times.

mikeintheaerie · « **Reply #6 on:** January 23, 2019, 09:12:37 am »

OK,

I think I got it now,

Michael

Hendrik · « **Reply #7 on:** January 23, 2019, 09:18:26 am »

Thanks, the log looks useful. I'll look into it.

mikeintheaerie · « **Reply #8 on:** January 23, 2019, 09:21:08 am »

I wish I could understand it !

thank you,

Hendrik · « **Reply #9 on:** January 23, 2019, 09:49:29 am »

I've send you a Personal Message with a test version to use for some extra information

mikeintheaerie · « **Reply #10 on:** January 23, 2019, 10:40:59 am »

Here is the latest zip file... after I reloaded version 24.

BTW, I reloaded 23 and Theatre view works.... with 24.0.72...not so much.

thank you,

Hendrik · « **Reply #11 on:** January 28, 2019, 04:20:31 am »

To keep this thread updated, I'm currently trying to dig up some old hardware based on the same graphics chip, so hopefully I'll be able to see something then.

mikeintheaerie · « **Reply #12 on:** January 28, 2019, 05:50:29 am »

thank you Hendrik...I am away from my rig but can still connect to the web.

Hendrik · « **Reply #13 on:** February 01, 2019, 11:52:15 am »

I found the reason for the problem, and we'll include a fix in future builds of Media Center.

mikeintheaerie · « **Reply #14 on:** February 01, 2019, 12:04:03 pm »

thank you Hendrik,

I look forward to the fix since I use the feature a lot to impress friends and bring them into the JRiver world. I suspect I am not the only one who does that! Will it be part of the V25 update?

Hendrik · « **Reply #15 on:** February 01, 2019, 12:05:29 pm »

Definitely be part of 25. We'll see if I can also squeeze it into a MC24 build still.

mikeintheaerie · « **Reply #16 on:** February 01, 2019, 02:12:56 pm »

great!

JIM82 · « **Reply #17 on:** March 22, 2019, 05:46:38 pm »

I have the same error message from MC24 (32bits) to MC25 (64bits).

Hendrik · « **Reply #18 on:** March 22, 2019, 06:04:00 pm »

First of all, you should have Windows 7 Service Pack 1 installed. If thats not the case, you should do that.

Additionally, can you install this Windows Update and see if it works then?
https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows
(Pick the version for your OS from the list further down in the Article)

JIM82 · « **Reply #19 on:** March 22, 2019, 06:13:46 pm »

I have Windows 7 Service Pack 1 installed.
Issue resolved with the Windows update.

Thank you

Hendrik · « **Reply #20 on:** March 22, 2019, 06:22:03 pm »

Cool.
For what its worth, I think Windows Update should deliver that update automatically to every system keeping up-to-date, so either I'm misinformed about that, or did you not install available updates? Just trying to figure out where my information stands.

JIM82 · « **Reply #21 on:** March 22, 2019, 06:33:31 pm »

It's a specific and old version of windows 7 pro named "Arium".

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