Topic: JRemote for IOS crashes with some pdf files (Read 2047 times)

maky100 · « **on:** February 02, 2019, 09:38:29 am »

This problem already exists for a long time and is still not solved in the last version. Using my iPad air2 clicking each second pdf file crashes the app. Sometimes it works at the second or third try, somentimes I give up after the 10th crash. Any idea why this happens.

bob · « **Reply #1 on:** February 06, 2019, 08:23:46 am »

Quote from: maky100 on February 02, 2019, 09:38:29 am

This problem already exists for a long time and is still not solved in the last version. Using my iPad air2 clicking each second pdf file crashes the app. Sometimes it works at the second or third try, somentimes I give up after the 10th crash. Any idea why this happens.

Just released a new build.
Can you give it a try?
Also, do you see any correlation to the file size of the PDF's and crashes?

maky100 · « **Reply #2 on:** February 06, 2019, 08:55:37 am »

I have the latest version 3.26 and the problem exists, but not always.
I have already checked the file size. The problem has no relation to it. Sometimes I think it has something to do with the used strength I press on the touchscreen, and Sometimes I think I have to press exact in the middle of the file symbol. I have tried ten different pdf files now and all worked fine. Sorry if I am wrong an it‘s an iPad problem. I don‘t know it.

mattlovell · « **Reply #3 on:** February 06, 2019, 09:12:52 am »

I have experienced this as well, on the current and previous versions of JRemote. I've always just navigated back and tried opening the PDF again; I think it's always worked on the second attempt.

bob · « **Reply #4 on:** February 06, 2019, 10:22:02 am »

3.27 came out today.

DJLegba · « **Reply #5 on:** February 06, 2019, 10:34:58 am »

I've seen this problem since I started using JRemote many versions ago. Using 3.27 I haven't seen the app crash when opening the PDF after selecting the Assets tab on the info screen. It still crashes every now and then if I get to the PDF by touching the paper clip. I haven't done a ton of testing, so this could just be a coincidence. It was always my impression this is an iPad iOS issue (I'm stuck at 9.3.5).

Thanks for fixing the date display (and labeling).

maky100 · « **Reply #6 on:** February 07, 2019, 10:23:27 am »

Once again. Problem still exists with 3.27. Latest IOS 12.1.3. some PDFs are working fine, some maybe.....

dummy · « **Reply #7 on:** February 07, 2019, 04:07:16 pm »

I too have this problem since the beginning of Assets. Random crashes when opening pdf’s. In my case though, the heavier the file, the least chance it will open.

Almost always crashes if open directly from the paper clip. I have to click Asset then the pdf then it usually works although random crashes all the time still... Usually works after 4-5 times though.

I always though It was perhaps a limitation of the ram in the iPad.

I am on 3.27 and got crashes right away with the paper clip still and couldn’t open a few heavier homemade pdf’s also.

bob · « **Reply #8 on:** February 08, 2019, 09:43:48 am »

Are you all on iPads?
I can't get it to crash on my iPhone SE iOS 12.1
Also, any characters in the asset name that might have to be escaped (i.e. &, *, $, etc)?

maky100 · « **Reply #9 on:** February 08, 2019, 10:01:49 am »

Sure, I think you will not read a pdf file on an iPhone SE

Wybe · « **Reply #10 on:** February 08, 2019, 10:14:20 am »

Same here. I only use my iPad. I don't use "strange" characters in the filename of the pdf.

bob · « **Reply #11 on:** February 08, 2019, 10:17:36 am »

Quote from: maky100 on February 08, 2019, 10:01:49 am

Sure, I think you will not read a pdf file on an iPhone SE

It works great actually.

maky100 · « **Reply #12 on:** February 08, 2019, 10:22:20 am »

I believe that it works, I ment, it would be not a big fun to read a pdf on such a small display. But maybe my eyes are to old for that

bob · « **Reply #13 on:** February 08, 2019, 10:54:06 am »

Quote from: maky100 on February 08, 2019, 10:22:20 am

I believe that it works, I ment, it would be not a big fun to read a pdf on such a small display. But maybe my eyes are to old for that

True it is pretty small but one can zoom in and out

dummy · « **Reply #14 on:** February 08, 2019, 02:21:03 pm »

Quote from: bob on February 08, 2019, 09:43:48 am

Are you all on iPads?
I can't get it to crash on my iPhone SE iOS 12.1
Also, any characters in the asset name that might have to be escaped (i.e. &, *, $, etc)?

Only use an iPad. Usually my pdf would be named something like that:

1992 - Queen Of Soul - The Atlantic Recordings (CD)

Would -() be considered problematic characters perhaps?

bob · « **Reply #15 on:** February 08, 2019, 04:11:09 pm »

Quote from: dummy on February 08, 2019, 02:21:03 pm

Only use an iPad. Usually my pdf would be named something like that:

1992 - Queen Of Soul - The Atlantic Recordings (CD)

Would -() be considered problematic characters perhaps?

Yes.
I'll try one on my pad when I get home tonight...

amsco15 · « **Reply #16 on:** February 08, 2019, 07:52:27 pm »

Almost always use my iPhone, tried opening a pdf on my iPad tonight..crash every time. Never crashes on my phone.

maky100 · « **Reply #17 on:** February 11, 2019, 06:16:29 am »

Quote from: bob on February 08, 2019, 04:11:09 pm

Yes.
I'll try one on my pad when I get home tonight...

in my case it happens with PDFs called "booklet.pdf" or similiar, so it's not a problem with special signs

bob · « **Reply #18 on:** February 11, 2019, 08:47:42 am »

Ok, I've reproduced it.
Will see if I can get it in the debugger...

maky100 · « **Reply #19 on:** February 20, 2019, 12:45:42 pm »

Hi Bob,
Thanks for your work and the new version, I have tried some problem PDFs and it works great now.

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