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Author Topic: New computer and upgrade doesn't work.  (Read 630 times)

sruddy

  • Junior Woodchuck
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  • Posts: 51
New computer and upgrade doesn't work.
« on: March 09, 2019, 12:40:49 pm »

I have a new computer. I used the program and HD from my old computer and now JRiver won't open. Error says something is missing. I decided to upgrade to the current version and was given a new licence code but it says it's for different version. I'm just using the desktop shortcut that was created when I purchased vs 24 but looks like the shortcut says vs 23. I know I asked to upgrade to the current version 24. Also when I do get it working how do I get all my settings and library back to were they were?

Thanks!

Steve

Update: looks like I downloaded the wrong version. I just tried again and the license is now installed for vs 24. I still need to point it to my library I created for my old version. How do I do that so all the settings come over to the new vs 24?

Update: I did a file/library/restore library. All came back except the cover photos How do I get those back??

OK I figured it out.
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