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[JimH]

Something happened (Windows update?) a few weeks ago that caused my Note 9 to only connect to Win7 when the phone was in the mode for image transfer, not for file transfer.  This caused me to struggle with it for a while, then draw Matt into it, and we both tried a lot of things that didn't work.

Tonight, after an Android update, it wouldn't connect to Win7 at all.

It still connected to Win10 and I could use file transfer mode and JRiver to acquire images from it.  It worked perfectly on Win10.

After reading a little on the Internet, I found a recommendation at thedroidguy.com to install a driver for the phone and suggested downloading Samsung's SmartSwitch, which included a driver.

This worked.  I skipped the part of the driver install where Windows looks in Windows Update.

Everything is back to normal on the Win10 machine now.  Thanks, thedroidguy!