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Author Topic: MC is crashing  (Read 1397 times)

ohnoyou

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MC is crashing
« on: May 14, 2019, 09:53:01 am »

Hi.  MC 24 started crashing.  i've un/re=installed, tried 25, and went back to 21.  All the system system crash, citing the same issue with avcodec-lav-58.dll.

I thought that it might be caused by plex, but I've uninstalled it too, still crashing.

Windows 7 OS.


Here's the windows error msg:

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   Media Center 24.exe
  Application Version:   24.0.78.0
  Application Timestamp:   5c8bab52
  Fault Module Name:   avcodec-lav-58.dll
  Fault Module Version:   58.30.100.0
  Fault Module Timestamp:   00000000
  Exception Code:   c0000005
  Exception Offset:   00000000000e9e80
  OS Version:   6.1.7601.2.1.0.256.1
  Locale ID:   1033
  Additional Information 1:   f1e8
  Additional Information 2:   f1e88c92170dc7cd17c2d2fc2d76ff16
  Additional Information 3:   68bb
  Additional Information 4:   68bbe66ea75d89e2a7dc9e75f25e3201


thanks for your help!
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Awesome Donkey

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Re: MC is crashing
« Reply #1 on: May 14, 2019, 10:11:14 am »

This might sound a bit cliché, but are you using any antivirus software? If so, what?
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ohnoyou

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Re: MC is crashing
« Reply #2 on: May 14, 2019, 01:36:41 pm »

i do have malwarebytes running (i took it as cliche and then realized that might be running.  doh)
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ohnoyou

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Re: MC is crashing
« Reply #3 on: May 14, 2019, 02:01:12 pm »

that's not it.  uninstalled malwarebytes, MC still crashing

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JimH

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Re: MC is crashing
« Reply #4 on: May 14, 2019, 02:37:38 pm »

Is it crashing in video playback?  Try Red October Standard.
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ohnoyou

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Re: MC is crashing
« Reply #5 on: May 14, 2019, 02:47:48 pm »

that's the thing -- i'm not even doing anything in it when it crashes.  i thought that might be the solution too
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JimH

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Re: MC is crashing
« Reply #6 on: May 14, 2019, 02:51:14 pm »

Did you try switching to RO Std?

Try using MC's logging:  https://wiki.jriver.com/index.php/Logging

Read the previous log.txt file and look for "crashing" near the end.
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JimH

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Re: MC is crashing
« Reply #7 on: May 14, 2019, 06:54:34 pm »

It would be worth looking here for ideas:

https://yabb.jriver.com/interact/index.php/topic,24031.0.html
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