Topic: UPGRADE: Prices and Help for MC26 (Read 66131 times)

JimH · « **Reply #100 on:** December 10, 2019, 02:48:01 pm »

dvdyng · « **Reply #101 on:** December 13, 2019, 12:41:12 am »

I'm using JRiver MC25, but I seem to miss the pre-order deadline for MC26 (I didn't receive any email informing about the pre order). Can I still purchase MC26 at upgrade price ($22.98)? If yes, how should I pay? Thanks

JimH · « **Reply #102 on:** December 13, 2019, 03:09:05 am »

Quote from: dvdyng on December 13, 2019, 12:41:12 am

I'm using JRiver MC25, but I seem to miss the pre-order deadline for MC26 (I didn't receive any email informing about the pre order). Can I still purchase MC26 at upgrade price ($22.98)? If yes, how should I pay? Thanks

Please see the first post in the Upgrade Help topic:
https://yabb.jriver.com/interact/index.php/topic,122405.0.html

Von · « **Reply #103 on:** December 18, 2019, 02:51:36 pm »

I posted here yesterday with a question about upgrade pricing, but now my post is gone.

JimH · « **Reply #104 on:** December 18, 2019, 03:05:55 pm »

Quote from: Von on December 18, 2019, 02:51:36 pm

I posted here yesterday with a question about upgrade pricing, but now my post is gone.

What was the question?

Edit: You should have received an e-mail and a private message.

racerboy · « **Reply #105 on:** December 28, 2019, 02:31:14 pm »

I upgraded on the special offer for MC26. I am on the MAC version and was advised to go ahead and install 25 since that will be needed when 26 for MAC is ready. I did so and have been using 25 for a few weeks. Suddenly I am locked out because "Your trial period has expired". I was not signed up for a trial, the upgrade to 26 is supposed to cover the interim use of 25. I keep getting auto-generated emails listing my license for 24 but it won't accept that. Jim, I think it was you that made this go away earlier. Can you help me? Thanks!

JimH · « **Reply #106 on:** December 28, 2019, 02:46:50 pm »

An MC26 license will work with this buil of MC25:
https://yabb.jriver.com/interact/index.php/topic,123474.0.html

racerboy · « **Reply #107 on:** December 28, 2019, 03:24:59 pm »

Thanks for the quick response! I never received an MC26 license. Did my upgrade request not go through?

serpot · « **Reply #108 on:** January 08, 2020, 04:54:17 am »

Hi, I've MC25 installed on a Linux machine which I use (also) for development and testing and I've consumed all of the 10 allowed restores sooner than planned.
I wonder whether upgrading to MC26 from MC25 would reset the counter of allowed restores right from the start... is it so?

Thanks and sorry if this question has already been given an answer, as long as I tried I couldn't find it

JimH · « **Reply #109 on:** January 08, 2020, 07:19:49 am »

Quote from: serpot on January 08, 2020, 04:54:17 am

Hi, I've MC25 installed on a Linux machine which I use (also) for development and testing and I've consumed all of the 10 allowed restores sooner than planned.
I wonder whether upgrading to MC26 from MC25 would reset the counter of allowed restores right from the start... is it so?

I reset your restores just now. An MC26 license will work with the latest build of MC25.

To extend your restores, you can use the Install Key for 14 days and you can use the trial period.

Sped2 · « **Reply #110 on:** January 08, 2020, 09:53:49 am »

I have downloaded MC26, but when I open MC26 it is still showing version MC25. I entered my licence registration code for MC26 and it still shows version MC25 when I open it. I have tried restoring my licence and it says it has successfully loaded my registration for MC26 but the version is still incorrect, MC25, when I open. Please help.

JimH · « **Reply #111 on:** January 08, 2020, 10:16:22 am »

Try reinstalling.

lazy · « **Reply #112 on:** January 18, 2020, 10:40:06 am »

Hi, I have been a happy customer of JRiver for many years. In November I purchased an upgrade to MC26. When MC 26 got available I downloaded and installed it and automatically it recognized that I had bought the upgrade, all good.

However; I just installed 26.0.18 and suddenly the registration info was lost and I was told I had 30 days left of trial period. I had deleted the reg. mail, so I requested to be sent the Reg. Codes by mail. But in the mail I got there was no restore for MC 26. Every version from 12 to 25 was there but not the one I needed. I checked with my bank and yes, money (19.98$) was transferred from my account to JRiver Inc on 7. November.

What has happened? What do I do?

Lasse Bjerde

JimH · « **Reply #113 on:** January 18, 2020, 10:51:01 am »

It's a one time re-activation. It shouldn't happen again.

MikeDavid · « **Reply #114 on:** January 18, 2020, 11:31:59 am »

Nevermind. I figured it out. Thanks!

yeahnah · « **Reply #115 on:** January 20, 2020, 05:31:42 am »

I upgraded from MC23 to 26 but ran into a problem. I deleted MC 23 and purchased MC26. When attempting to restore my license I get a message "Your license file is not valid for Media Center" and I am then asked if I would like to purchase an upgrade. I did copy and paste my Registration code. Any thoughts

yeahnah · « **Reply #116 on:** January 20, 2020, 06:13:08 am »

I think I may have accidentally deleted the restore for MC 26 and was using the MC 23 restore that was originally emailed to me for the upgrade. I may need another mc 26 license restore emailed to me. Does that seem correct

JimH · « **Reply #117 on:** January 20, 2020, 06:41:16 am »

Here's how to restore:
https://wiki.jriver.com/index.php/Restoring_a_License

kgosfm · « **Reply #118 on:** February 02, 2020, 09:43:24 am »

Hello there,

How can I purchase a "gift" version for a friend? I've been using MC since V.11, and I want to spread the love.

SG

JimH · « **Reply #119 on:** February 02, 2020, 12:14:26 pm »

Right here: https://jriver.com/purchase_gift.html

Thank you.

leemincy · « **Reply #120 on:** February 07, 2020, 09:22:31 pm »

Hi,

I have Windows 7 and just doubled clicked on the MC26 installer file and it gives me an error message that "your license file is for a different product". It has nothing to do with the license because I haven't entered a license yet—I'm just trying to launch the installer.

The instructions clearly say that the update works with any previous activation. But I'm seeing MC26 only works with MC24. So I have MC23. Does that mean I have to install 24, 25 first..?

Yes, it is a Windows installer file.

Thanks.

LM

paristhea · « **Reply #121 on:** February 08, 2020, 01:47:24 am »

I received an email that I can try mc26 for free for 30 days.
how do I manage this please?

I don't want to pay for MC26 then wait for a refund, if this is the route. I like to try it, if I decide I want it, I will pay the upgrade fee.

Please let me know.
Regards,

Awesome Donkey · « **Reply #122 on:** February 08, 2020, 06:00:02 am »

Just download MC26, install it and use it, it'll automatically go into a trial mode for 30 days.

JimH · « **Reply #123 on:** February 08, 2020, 07:25:01 am »

Quote from: leemincy on February 07, 2020, 09:22:31 pm

Hi,

I have Windows 7 and just doubled clicked on the MC26 installer file and it gives me an error message that "your license file is for a different product". It has nothing to do with the license because I haven't entered a license yet—I'm just trying to launch the installer.

The instructions clearly say that the update works with any previous activation. But I'm seeing MC26 only works with MC24. So I have MC23. Does that mean I have to install 24, 25 first..?

Yes, it is a Windows installer file.

Thanks.

LM

Double check that you're running the file you downloaded. It ends in .exe .

MC26 won't work with an older license. It will run as a trial version for 30 days.

You can use an older license to upgrade. Here are the instructions: https://yabb.jriver.com/interact/index.php/topic,122405.0.html

LeafThief · « **Reply #124 on:** April 04, 2020, 08:28:30 pm »

Quote from: JimH on September 30, 2019, 09:20:40 am

You can now order a JRiver Media Center 26 upgrade license at a discount

My old computer crashed and won't start. All I have is an old key and not my license, and not my registration code. I've tried every email I could think of to recover my license but can't get one to work. I was running version 19, which I know is quite old. Any suggestions? I haven't found anything useful in the forum. I would like to at least upgrade instead of buying as a new purchase.

JimH · « **Reply #125 on:** April 04, 2020, 10:10:46 pm »

Here's how to restore your license:
https://wiki.jriver.com/index.php/Restoring_a_License

cfcbassman · « **Reply #126 on:** May 01, 2020, 01:33:46 pm »

Hi Jim,
Hope you and family are safe working from home these days.

I am in quite a pickle after purchasing and installing the MC26 upgrade back in November of 2019. I have multiple versions of MC on my Windows 10 ASUS SSD laptop.. 22, 23, 25, and now 26. I purchased and downloaded MC26..during the installation/upgrade, something went very wrong... Now, the only version on my laptop that works is 22. All others are corrupt and either don't work, or actually lock up my W10 OS. I even had a friend help me install JRemote, and it worked perfectly until the MC26 download and install attempt... would appreciate some assistance in getting at least MC25 working again. Since I have already paid for MC26 and have a verified license key, I'd like to give that a go as well.
thanks.
gus

JimH · « **Reply #127 on:** May 01, 2020, 03:18:11 pm »

Why not try MC26 first?

Take a look at the Windows Defender thread here and follow the instructions in it. Don't use another antivirus program.

Provide more details next time on exactly what happens.

cfcbassman · « **Reply #128 on:** May 04, 2020, 02:43:49 pm »

Thanks for your prompt response Jim.
I did try MC26 right after the download, using my MC26 license. It locked up my PC.

I'm not sure what my ASUS laptop is using for virus protection.. I don't think I added a third party program, but I'll check the thread and see what I am using.
I'll give it another try and document the effort as best I can.
Thanks again.
gus

JimH · « **Reply #129 on:** May 04, 2020, 03:03:03 pm »

When you say it locked up your PC, what exactly happens. It could appear unresponsive even though it's working. Try waiting.

cfcbassman · « **Reply #130 on:** May 04, 2020, 08:12:56 pm »

Well, I'll be a monkey's uncle! I downloaded the latest MC26 version, extracted the zip, and ran the program. Amazingly (to me anyway) my Asus laptop remembers my MC26 license key and automatically loaded when I chose "yes".
I now have 7 out of 12 restores left this year (?? Guess I used up 3 last Novemeber?) What I must add though was that both 25 and 26 were corrupt and had no chance of working back in November 2019 when I first attempted this upgrade. No matter. It works now and I'm listening to it now. Sounds Great to hear it again! Oh, and I performed the Defender fixes on MC22 and 23, which were the only versions left on my laptop... perhaps that helped...

Only one problem now: My JRemote app on my iPad Mini2 won't connect to my Asus laptop. Everything was fine when using MC25. I was fortunate to have a very knowledgable computer friend who talked me through the initial setup, so I'm totally lost as to how to proceed as he is traveling now. Any input and/or tutorials would be appreciated.
Thanks Jim.
best
Gus

Rob07 · « **Reply #131 on:** May 07, 2020, 05:46:00 pm »

Just purchased the MC 26 Windows upgrade, received the upgrade link (Media Center26 Windows-495214) and when I try to install on my existing copy of MC 22 (for Windows as well), it gives me an error message that "your license file is for a different product" and doesn't let me do anything else.

What should I do? Should I uninstall my MC22?

JimH · « **Reply #132 on:** May 07, 2020, 09:35:09 pm »

Download and install MC26.

Rob07 · « **Reply #133 on:** May 09, 2020, 04:16:14 pm »

I have downloaded MC26. When I click to install, it extracts the file, but nothing happens afterwards.

Please advise.

JimH · « **Reply #134 on:** May 09, 2020, 04:26:04 pm »

That's usually an antivirus problem.

What OS? Is it 32 bit or 64 bit? If 32, try the 32 bit version of MC.

Rob07 · « **Reply #135 on:** May 10, 2020, 05:01:41 pm »

It's Windows 10 (64 bit). I never had an issue like this before. It asks permission to run it, but nothing happens.

JimH · « **Reply #136 on:** May 10, 2020, 05:52:07 pm »

https://yabb.jriver.com/interact/index.php/topic,86096.msg779552.html#msg779552

Rick Han · « **Reply #137 on:** June 04, 2020, 11:38:39 pm »

I was needed to upgrade from MC21 Master license to MC26 master license, however it has been upgraded to MC26 MAC only.
Can you cancel my order?

JimH · « **Reply #138 on:** June 05, 2020, 06:34:43 am »

Rick, you have mail.

esm59 · « **Reply #139 on:** June 06, 2020, 04:38:11 pm »

HI There!

I currently have MC18 (Windows) and I'm considering an upgrade to MC26. I am wondering if all of my music files (MC18 library) will automatically populate into MC26 as I complete the download?

Boltron · « **Reply #140 on:** June 18, 2020, 06:18:16 am »

Trying to upgrade from 25 to 26 and use a coupon. I don't see anywhere where I can enter coupon up until I'm about to go to Paypal. Any ideas?

JimH · « **Reply #141 on:** June 18, 2020, 06:29:44 am »

It's at the bottom of the page where you fill out your information. You may have to scroll down.

Instructions are here: https://yabb.jriver.com/interact/index.php/topic,122405.0.html

Boltron · « **Reply #142 on:** June 18, 2020, 07:57:49 am »

Quote from: JimH on June 18, 2020, 06:29:44 am

It's at the bottom of the page where you fill out your information. You may have to scroll down.

Instructions are here: https://yabb.jriver.com/interact/index.php/topic,122405.0.html

Got it, many thanks.

curiousMonkey · « **Reply #143 on:** June 28, 2020, 08:17:08 pm »

I am trying to update from 25 to 26.
When I enter my Registration Code and hit enter (or try and purchase a full master license) I see this:

Error This Product is no longer for Sale
A newer version is available on Download Page.

Can someone take a look at this?

JimH · « **Reply #144 on:** June 28, 2020, 10:57:09 pm »

Download again

curiousMonkey · « **Reply #145 on:** June 29, 2020, 08:15:34 am »

I was able to download the latest version and install it.
However I still cannot purchase an updated license.

I continue to see the message "Product is no longer for Sale".

JimH · « **Reply #146 on:** June 29, 2020, 08:19:51 am »

Stand by. We're checking.

JimH · « **Reply #147 on:** June 29, 2020, 08:23:28 am »

Exactly how are you trying to purchase?

What full version have you installed? Did you run it?

JimH · « **Reply #148 on:** June 29, 2020, 08:25:33 am »

Please try again.

curiousMonkey · « **Reply #149 on:** June 29, 2020, 09:21:17 am »

The upgrade process is working again.

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Author Topic: UPGRADE: Prices and Help for MC26 (Read 66131 times)