Topic: MC25 Crashes and shuts down after a few minutes of playing video, music etc... (Read 1483 times)

The RomDoodle! · « **on:** November 21, 2019, 09:39:42 am »

JRiver:

As always a great product. JRiver for life!. Anyhow, I am running the latest version (stable) of MC25. Library 500K+ of various items. Mostly music but 50K+ of videos. JRiver will play for a few minutes then stall the video or music, then shut down. Antivirus is not the issue and this happens very rarely. The only solution I found is to uninstall completely and then reinstall. Only issue then becomes, another use of my license. Any solutions? Also, if I apply my MC26 upgrade license to my current MC25, once MC26 is released, I should not have to reapply my license correct? Thanks for all the help and support. Enjoy turkey day. -Rommie

JimH · « **Reply #1 on:** November 21, 2019, 10:40:23 am »

Antivirus is the likely cause. Win10? See the Windows Defender thread.

jllaudio · « **Reply #2 on:** November 22, 2019, 02:36:14 pm »

I have the same issue under Windows 10 Pro. It just started today. I run Roon off the same PC as JR MC25.0.114 and don't have a problem playing the same tracks. 17K tracks all 192K/24bit.

I use Norton for all anti-virus, spam, vpn, etc. I don't run Windows Defender.

bob · « **Reply #3 on:** November 22, 2019, 02:45:21 pm »

If it actually crashes a dump would be nice, otherwise a log file for when it stops playing.
Did either of you notice any windows updates between now and when there wasn't an issue?

jllaudio · « **Reply #4 on:** November 22, 2019, 02:53:38 pm »

What I did notice was all my settings such as volume leveling were gone. I didn't have a Windows update that I know of. My Dell computer which is new did have an update, but my programs didn't seem to be affected by that.

bob · « **Reply #5 on:** November 22, 2019, 02:54:59 pm »

Quote from: jllaudio on November 22, 2019, 02:53:38 pm

What I did notice was all my settings such as volume leveling were gone. I didn't have a Windows update that I know of. My Dell computer which is new did have an update, but my programs didn't seem to be affected by that.

Are you using the EQ in DSP studio?

jllaudio · « **Reply #6 on:** November 22, 2019, 03:15:56 pm »

bob · « **Reply #7 on:** November 22, 2019, 03:29:46 pm »

Quote from: jllaudio on November 22, 2019, 03:15:56 pm

Yes

Ok, I don't know if that's an issue or not but it was updated late in MC25.
Are you using any other DSP studio effects so I can run a test over the weekend to try and duplicate it?
Are you files local or on a NAS?
What in general are the formats you are playing?
What is the configuration of your Audio output device/driver?
Thanks.

jllaudio · « **Reply #8 on:** November 22, 2019, 03:36:50 pm »

Volume leveling, adaptive volume and eq, windows driver is set to 192K/24bit in MC25.0.114. All my files are on a 6TB local attached usb and are all either wav or flac 192K/24bit.

Roon on the same PC as JRiver doesn't crash playing the files.

bob · « **Reply #9 on:** November 22, 2019, 03:44:39 pm »

Quote from: jllaudio on November 22, 2019, 03:36:50 pm

Volume leveling, adaptive volume and eq, windows driver is set to 192K/24bit in MC25.0.114. All my files are on a 6TB local attached usb and are all either wav or flac 192K/24bit.

Roon on the same PC as JRiver doesn't crash playing the files.

Thanks,
Direct sound, ASIO or Wasapi (any exclusive access or event settings)?
Does the computer sleep during this issue?

JimH · « **Reply #10 on:** November 22, 2019, 03:53:36 pm »

Is the USB drive on a USB 3.0 port?

jllaudio · « **Reply #11 on:** November 22, 2019, 03:55:44 pm »

I connect to a Musical Fidelity V link to connect to my Audio equipment, usually set for WASAPI in MC25. when this problem started I also tried Direct Sound. Nothing happens to the computer. I just bring up Roon to play when JRiver crashes.

jllaudio · « **Reply #12 on:** November 22, 2019, 03:57:45 pm »

USB 3.0

bob · « **Reply #13 on:** November 22, 2019, 04:10:26 pm »

Ok, that should be enough to set up a test.
If you have a crash dump that would likely be VERY useful.

jllaudio · « **Reply #14 on:** November 22, 2019, 04:11:42 pm »

Where would I find a crash dump?

bob · « **Reply #15 on:** November 22, 2019, 04:19:43 pm »

Quote from: jllaudio on November 22, 2019, 04:11:42 pm

Where would I find a crash dump?

I believe the way it works in windows is the following:
Run MC, go to Help->Logging and turn it on (you can put in a maximum log size of say 10mb)
Produce the crash
Run MC again and go to Help->Logging->Report
And it should email us a bundle which includes the log, previous log and crash dump (if it got one).
Thanks!

The RomDoodle! · « **Reply #16 on:** November 22, 2019, 05:08:36 pm »

JRiver:

Jim, it's definitely not AV. Again this issue is so rare, but once it happens, the issue remains until a reinstall. I'll keep an eye on it. The only thing I believe that may be connected to this issue is after I add a new files location (import). But, I have hundreds of thousands of media files. All my connections are via a network share.

From where I sit, we can table this issue. I'm reinstalling now.

-R

Laffer · « **Reply #17 on:** November 23, 2019, 07:15:24 am »

My new install of MC25 (25.0.114) 64 bit crashes in less than a minute of opening, doing nothing as far as I am concerned. I have generated a few logs today, are they auto emailed to J River? If not, what email address should I use to send them to you?

I have looked at some of the log files and noted that there are references to a portable install. I did not install as portable. It also looks to me (a layman) that MC25 is having problems recognizing that I have drives installed in my system. Also, I have done all the Windows defender fixes.

JimH · « **Reply #18 on:** November 23, 2019, 08:56:37 am »

Turn off auto import until you find the problem.

Double check antivirus. It's the most common cause of such problems. There's a thread on Windows Defender on the forum.

Don't send a log unless we ask for it.

Take a look at the Weird Problem thread in my signature.

Antoine. · « **Reply #19 on:** November 23, 2019, 05:32:57 pm »

Same problem here, MC server crashed thrice today, never had any such problem with MC20, 21 or 22.

Crash most likely to happen when accessing the server through Panel or DLNA.

Only antivirus program I have is the one that comes with Win 10 Pro. I just added a few exceptions to Windows Defender, we'll see how it goes but these exceptions shouldn't be the final answer to this situation IMO.

Antoine. · « **Reply #20 on:** November 24, 2019, 05:05:46 am »

Okay, MC25 server still crashes almost every time I access the DLNA server, despite having added the exceptions in Windows Defender.

Same thing for panel: causes MC25 server to crash...

Laffer · « **Reply #21 on:** November 24, 2019, 05:41:17 am »

Hi JimH,
I have already done all the Windows defender settings and dont run a 3rd party AV.

However, today when I fired up MC25 it did not crash! I didnt do anything with it, just left it there, running. As said in my earlier post, it usually crashes out in under 60 seconds. I have made no changes to my computer or MC25.

The only difference, my HTPC was powered on and on the network (also running Windows 10 1903).

I have never connected to that PC in any way, shape or form via either the old version of MC (21) or the new - 25. I have connceted to it via Windows etc. and do have shared drives on it.

By the sounds of it, you have some kind of network stack issue or network auto discovery bug. I have turned off all those options now - perhaps better to have these defaulted to off rather than on (so auto import only works locally on the PC that MC25 is installed on by default) . Looking at my logs from yesterday, I can see MC25 trying to access my HTPC shared drives etc. despite I have never instructed MC25 to do that.

I'll update in due course if turning off all the auto import and auto media server discovery stabilises MC25 when my HTPC is off.

DJLegba · « **Reply #22 on:** November 24, 2019, 05:51:53 am »

Quote from: Antoine. on November 24, 2019, 05:05:46 am

Okay, MC25 server still crashes almost every time I access the DLNA server, despite having added the exceptions in Windows Defender.

Same thing for panel: causes MC25 server to crash...

Do you have port forwarding turned on so you can access your library from outside? Last week MC started crashing repeatedly, especially when using it as a DLNA renderer for streaming Tidal via BubbleUPnP. I disabled port forwarding on my router and MC hasn't crashed once since then.

JimH · « **Reply #23 on:** November 24, 2019, 06:43:01 am »

Make sure ports 52100 to 52200 are open in your firewall if you're using Media Network. Port 1900 also needs to be open for discovery.

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