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Author Topic: MC 26 crashes when analyzing audio  (Read 1188 times)

zender

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MC 26 crashes when analyzing audio
« on: March 18, 2020, 10:28:02 am »

Hi,

I've been dealing with crashes a few days now.
Log attached.

I think that I have 2 tracks somewhere that cannot be digested by the MC but I don't know how to find them.
the MC is always crashing when trying to analyze the 2 last tracks.
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Matt

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Re: MC 26 crashes when analyzing audio
« Reply #1 on: March 18, 2020, 10:30:58 am »

Turn off Media Network because that's filling the log.

Also, update to the latest build (you're lagging).

Then do you ever get a crash dump?  It would greatly help us.

Thanks.
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Matt Ashland, JRiver Media Center

Matt

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Re: MC 26 crashes when analyzing audio
« Reply #2 on: March 18, 2020, 10:45:27 am »

This was the last file being analyzed, but it's a ways up in the log:
I:\Music - SACD HD Audio\2020 - Four Tet - Sixteen Oceans (WEB FLAC 24)\Four Tet - Sixteen Oceans - 16 Mama Teaches Sanskrit.flac

You could manually analyze that one file and test.  If it doesn't work, we'd love a copy.  Thanks.
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Matt Ashland, JRiver Media Center

zender

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Re: MC 26 crashes when analyzing audio
« Reply #3 on: March 18, 2020, 10:54:39 am »

Hi Matt,

Thanks for trying to help.

I'm on the last stable update (26.0.30)
Here's a log without media network turned on.

I did a manual analyze on that track but it still crashed.
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Matt

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Re: MC 26 crashes when analyzing audio
« Reply #4 on: March 18, 2020, 10:56:28 am »

Please download the latest from this forum and install:
https://yabb.jriver.com/interact/index.php/topic,124529.0.html

It was working on this file last:
I:\Music - SACD HD Audio\2020 - Four Tet - Sixteen Oceans (WEB FLAC 24)\Four Tet - Sixteen Oceans - 16 Mama Teaches Sanskrit.flac

When you manually analyze is it working or crashing?

Thanks.
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Matt Ashland, JRiver Media Center

zender

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Re: MC 26 crashes when analyzing audio
« Reply #5 on: March 18, 2020, 11:13:25 am »

Done the update. still crashes.

This track was analyzed successfully, but I think that it was already analyzed.
Just in case, I moved that album to a folder that is not scanned by the MC but I still have 2 tracks that can't be analyzed. Please see attached screenshot.
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Matt

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Re: MC 26 crashes when analyzing audio
« Reply #6 on: March 18, 2020, 11:20:23 am »

If you have files that won't analyze, could you mail them to me (matt at jriver)?  Thanks.
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Matt Ashland, JRiver Media Center

zender

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Re: MC 26 crashes when analyzing audio
« Reply #7 on: March 18, 2020, 11:24:38 am »

But how can I find them? That's the real problem.
I even don't mind deleting them from my database. I just don't know where they are.
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Matt

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Re: MC 26 crashes when analyzing audio
« Reply #8 on: March 18, 2020, 11:41:40 am »

After a crash are you opening the logging and picking "Report problem..."?  There should be a crash dump in one of them and that would really help.

Thanks.
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Matt Ashland, JRiver Media Center

zender

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Re: MC 26 crashes when analyzing audio
« Reply #9 on: March 18, 2020, 11:49:02 am »

Here's that latest report
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Matt

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Re: MC 26 crashes when analyzing audio
« Reply #10 on: March 18, 2020, 11:51:41 am »

It doesn't log a crash and there's not a crash dump so I'm riddled.
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Matt Ashland, JRiver Media Center

zender

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Re: MC 26 crashes when analyzing audio
« Reply #11 on: March 18, 2020, 11:58:29 am »

Oh, man  :(

I'll try to remove all new albums/files that were added in the last 2-3 days and see if I can find these 2 rogue files.
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zender

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Re: MC 26 crashes when analyzing audio
« Reply #12 on: March 19, 2020, 05:23:05 pm »

It took a few hours of elimination process but I found the culprit. Fricking Al Di Meola  ;D
Thanks Matt.
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Matt

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Re: MC 26 crashes when analyzing audio
« Reply #13 on: March 19, 2020, 05:27:40 pm »

Could you share a copy with me?  Matt at jriver.  Thanks!
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Matt Ashland, JRiver Media Center

JimH

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Re: MC 26 crashes when analyzing audio
« Reply #14 on: March 19, 2020, 06:14:59 pm »

It took a few hours of elimination process but I found the culprit. Fricking Al Di Meola  ;D
Thanks Matt.
What type of file is it?  Source?
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Matt

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Re: MC 26 crashes when analyzing audio
« Reply #15 on: March 19, 2020, 07:38:27 pm »

Thanks for the file.  I reproduced the failure on track #11.

I'm good friends with the author of Wavpack, so I wrote to him to ask for help.  The seek we issue just hangs forever on playback and analyze.

Stay tuned for what he says.

Thanks again.
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Matt Ashland, JRiver Media Center

Matt

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Re: MC 26 crashes when analyzing audio
« Reply #16 on: March 21, 2020, 07:16:15 am »

With David's help we got this figured out.  Track #11 will play and analyze beautifully in the next build.

The history:
Fixed: Wavpack could not play files over 2GB properly.

Thanks a lot for all the help.
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Matt Ashland, JRiver Media Center
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