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[mattkhan]

Attempting to restore licence gives the following error in the logs and the generic "there was a problem communicating with the licence server" error dialog

Code: [Select]

0035562: 140353319671744: General: CRegistrationHelper::Linux: Start
0035562: 140353319671744: General: CRegistrationHelper::Linux: Registration via Method 1 succeeded f1f26b72e26d8f1a
0035582: 140353319671744: General: CRegistrationHelper::Linux: Registration via Method H succeeded f02f260d62958ca
0035582: 140353319671744: General: CRegistrationHelper::Linux: Finish (20 ms)
0035582: 140353319671744: General: CRegistrationHelper::InitializeBuyButton: Init produced error 6
0035583: 140353319671744: General: CRegistrationHelper::Linux: Start
0035583: 140353319671744: General: CRegistrationHelper::Linux: Registration via Method 1 succeeded f1f26b72e26d8f1a
0035584: 140353319671744: General: CRegistrationHelper::Linux: Registration via Method H succeeded f02f260d62958ca
0035584: 140353319671744: General: CRegistrationHelper::Linux: Finish (1 ms)
0035585: 140353319671744: General: CRegistrationHelper::InitializeBuyButton: Init produced error 6
0035585: 140353319671744: General: CRegistrationHelper::Linux: Start
0035585: 140353319671744: General: CRegistrationHelper::Linux: Registration via Method 1 succeeded f1f26b72e26d8f1a
0035586: 140353319671744: General: CRegistrationHelper::Linux: Registration via Method H succeeded f02f260d62958ca
0035586: 140353319671744: General: CRegistrationHelper::Linux: Finish (0 ms)
0035586: 140353319671744: General: CRegistrationHelper::InitializeBuyButton: Init produced error 6
0035591: 140353319671744: General: JRMonitor::UpdateInfo: Start

I can see via a packet capture that it does connect successfully to rover.jriver.com so it's not a connectivity problem

installing a fresh licence from the cli works fine

[Hendrik]

I'm getting the same error on a fresh install just now, investigating

[Hendrik]

Looks like there is a certificate problem, will ask bob to look into it.

[Hendrik]

The issue should be resolved now!