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[avinius]

Hello, I use with satisfaction your jriver program on my imac Pro 2017. The version I use is 27.0.39, and it is the last one I can use, because from later versions there is some problem with the dlna service, I think, only with movies.
I use a Panasonic DMP-UB900 player as a renderer, and with versions later than 27.0.39, I cannot play any movies: the error window appears saying that there is a problem with the selected DLNA device.
What can i do to use the updated versions of jriver mac?

Regards,
Massimiliano Avinio

[bob]

Hello, I use with satisfaction your jriver program on my imac Pro 2017. The version I use is 27.0.39, and it is the last one I can use, because from later versions there is some problem with the dlna service, I think, only with movies.
I use a Panasonic DMP-UB900 player as a renderer, and with versions later than 27.0.39, I cannot play any movies: the error window appears saying that there is a problem with the selected DLNA device.
What can i do to use the updated versions of jriver mac?

Regards,
Massimiliano Avinio

Would you please turn on logging just before starting to play (so it gets the error into the logfile) then go back into logging do
report problem
Email the zipfile to bob (at) jriver (dot) com
Thanks.

[avinius]

Hello,
I sent file log as you requested.

Regards,
Massimiliano Avinio

[avinius]

Hi, is there any news? Because even version 28 gives me the same problems.

Greetings,
Massimiliano Avinio

[bob]

Would you mind sending a log file with the current MC28 to me at the address above?
I don’t recall having gotten your other.
Thanks.

[avinius]

Hello,
I sent file logs as your requested.

Regards,
Massimiliano Avinio

[bob]

The pertinent section from your log:

Code: [Select]

0613209: 4452351488: Playback: CPlayerZone::Play: Processing play for '/Volumes/Pegasus32 R/Audio & Video/Movies/Movies/Alien (1979).mp4'
0613210: 4452351488: Playback: CPlayerZone::Play: Updating internal track info
0613230: 4452351488: Playback: CPlayerZone::Play: Playing: <XMLFN version="1.0"><Item Name="Filename">/Volumes/Pegasus32 R/Audio &amp; Video/Movies/Movies/Alien (1979).mp4</Item><Item Name="FPS">23.9760303497314454</Item><Item Name="PlaylistIndex">0</Item><Item Name="AlbumSequentialWithLastTrack">0</Item><Item Name="AspectRatio"></Item><Item Name="DurationSeconds">6998.0366666999998415</Item><Item Name="CenterFocusMixing">1</Item><Item Name="VolumeReset">1</Item><Item Name="ErrorFreeMode">0</Item><Item Name="VolumePeakLevels"></Item><Item Name="MediaType">Video</Item><Item Name="DatabaseKey">154</Item><Item Name="CompressionInfo">mp4 video (video: hevc, audio: aac)</Item><Item Name="VolumeTrackMaxSafeGain">-1</Item><Item Name="Bitrate">23569</Item><Item Name="Bookmark"></Item><Item Name="PlaybackInfo"></Item><Item Name="DRMProtected"></Item><Item Name="VolumeLeveling">0</Item><Item Name="DSP"></Item><Item Name="FileType">mp4</Item><Item Name="UserInterfaceModeChangeEventHandle">0000000000000000</Item></XMLFN>
0613302: 4452351488: General: CDLNADeviceServiceCaller::CallServiceFunction: DLNA function call failed or timeout! url = http://192.168.178.26:60606/Server0/AVT_control function = SetAVTransportURI execution time = 44.46 ms of 6000 ms.
0613311: 4452351488: Sharing Plugins: CDLNADeviceConnectionStatus::NotifyCommunicatedWithDevice: Error communicating with device: DMP-UB900

Not sure why this isn't working, since the send command fails quickly, it looks like the renderer doesn't like something about the mimetype perhaps.
Do you have something with a different format you could try playing? This one is h.265 video, perhaps something with h.264 just to test?
I assume your MC DLNA server video settings is "Original format"??
Thanks.

[avinius]

Hi, I have also tried with h264 movies, but it still doesn't work.
I confirm that the video setting is "original format".
The settings are like the ones I use in version 27.0.39.
I can't figure out what could have changed in later versions that it can't work anymore.

[bob]

Hi, I have also tried with h264 movies, but it still doesn't work.
I confirm that the video setting is "original format".
The settings are like the ones I use in version 27.0.39.
I can't figure out what could have changed in later versions that it can't work anymore.

It certainly a mystery considering you having the same server settings.
Would you be up for using wireshark to do a detailed trace of the session?
One with 27.0.39 the other with MC28 so we can compare the results?
You would install wireshark on your Mac
Setup a capture filter based on your renderer IP (ip host 1.2.3.4) where you replace 1.2.3.4 with your renderers IP address.
Get a movie ready to play in MC
Start the capture and then end it as soon as the playback fails.
Save the capture file and email it to me?

[avinius]

Hi, I installed wireshark, and after a few crashes, the application seems stable.
I did the recording first with media center 27.0.39, then with the latest version of media center 28.
Attached to the email, you will find the file logs.
I hope it will be useful to you.
Also, for your information, I installed media center 28 on a pc with windows 10 and it doesn't work anyway. It only works with version 27.0.40, I don't remember exactly.
I guess you can rule out my iMac and the other pc. I haven't tried with another renderer, I used to use the apple tv 4K before, but that doesn't count because I didn't watch movies with jriver media center. 

Greetings,
Massimiliano Avinio

[bob]

Hi, I installed wireshark, and after a few crashes, the application seems stable.
I did the recording first with media center 27.0.39, then with the latest version of media center 28.
Attached to the email, you will find the file logs.
I hope it will be useful to you.
Also, for your information, I installed media center 28 on a pc with windows 10 and it doesn't work anyway. It only works with version 27.0.40, I don't remember exactly.
I guess you can rule out my iMac and the other pc. I haven't tried with another renderer, I used to use the apple tv 4K before, but that doesn't count because I didn't watch movies with jriver media center. 

Greetings,
Massimiliano Avinio

Thanks for the information and the dumps, I'll give them a look asap.

[bob]

I see the issue.

Need to do more checking into the proper solution.
Do you have a windows machine you could run AndrewFG's DMRA analyzer on to spec out the renderer?

[avinius]

Hi,ok.
I sent e-mail to you with report.

Regards,
Massimiliano Avinio

[avinius]

Hello,
I would like to thank Robert (Bob)for his patience and interest in my problem, before announcing that, now after some settings and testing, everything works great!
Attached I have included the screenshot of the settings I used with MC 28, I hope it can be useful to someone.

Greetings,
Massimiliano Avinio