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Author Topic: Theater view white screen  (Read 885 times)

sinad

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Theater view white screen
« on: May 16, 2023, 12:24:09 pm »

JRiver Linuxmint  Theater view white screen!
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Awesome Donkey

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Re: Theather view white screen!
« Reply #1 on: May 16, 2023, 01:10:19 pm »

JRiver Linuxmint  Theather view white screen! :'(

There's been several reports of this, and it's likely a bug in Mesa, and not a JRiver Media Center bug unfortunately. Try checking for system updates and making sure you're using the latest Linux Mint 21.1. Changing distros to another like Debian (which is what JRiver officially supports) or another one based on it like Ubuntu is another potential solution. There's no guarantees though.
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I don't work for JRiver... I help keep the forums safe from Viagra and other sources of sketchy pharmaceuticals.

Windows 11 2024 Update (24H2) 64-bit + Ubuntu 24.04 LTS Noble Numbat 64-bit | Windows 11 2024 Update (24H2) 64-bit (Intel N305 Fanless NUC 32GB RAM/500GB M.2 NVMe SSD)
JRiver Media Center 32 (Windows + Linux) | iFi ZEN DAC 3 | JBL 306P MkII Studio Monitors | Audio-Technica ATH-M50x Headphones

bob

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Re: Theather view white screen!
« Reply #2 on: May 16, 2023, 01:15:32 pm »

JRiver Linuxmint  Theather view white screen! :'(
You are most likely missing something, your distro is too old, or your OpenGL isn't working properly.

What version of Mint are you running?
Which architecture?

You can check for missing libraries
ldd ~/.jriver/Media\ Center\ 31/Plugins/linux_libplacebo*/*.so*

Try turning on logging (Help->Logging)
Try to get into theater view.
Exit it (Control-1)
Stop logging.

Attach the log here.
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Awesome Donkey

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Re: Theather view white screen!
« Reply #3 on: May 16, 2023, 01:18:46 pm »

My guess it's either too old or a Mesa update broke it. There was a user who was using Linux Mint a month or two ago who had this exact issue, which started after Mesa got recently updated. After fiddling with it in multiple ways they ended up installing Debian instead where it worked again. Rolling distros with the latest Mesa also didn't have the issue either.

I believe the theory regarding it was Mesa dropped support for some older Intel iGPUs which then broke it completely in the Mesa update. It was never confirmed or anything though, so it's probably not right.

sinad, posting as much information about your system (what version Linux Mint, what CPU, what GPU or if it's using an iGPU, etc.) would likely help a lot too.
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I don't work for JRiver... I help keep the forums safe from Viagra and other sources of sketchy pharmaceuticals.

Windows 11 2024 Update (24H2) 64-bit + Ubuntu 24.04 LTS Noble Numbat 64-bit | Windows 11 2024 Update (24H2) 64-bit (Intel N305 Fanless NUC 32GB RAM/500GB M.2 NVMe SSD)
JRiver Media Center 32 (Windows + Linux) | iFi ZEN DAC 3 | JBL 306P MkII Studio Monitors | Audio-Technica ATH-M50x Headphones

sinad

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Re: Theather view white screen!
« Reply #4 on: May 16, 2023, 01:37:30 pm »

My guess it's either too old or a Mesa update broke it. There was a user who was using Linux Mint a month or two ago who had this exact issue, which started after Mesa got recently updated. After fiddling with it in multiple ways they ended up installing Debian instead where it worked again. Rolling distros with the latest Mesa also didn't have the issue either.

I believe the theory regarding it was Mesa dropped support for some older Intel iGPUs which then broke it completely in the Mesa update. It was never confirmed or anything though, so it's probably not right.

sinad, posting as much information about your system (what version Linux Mint, what CPU, what GPU or if it's using an iGPU, etc.) would likely help a lot too.

Ryzen cpu, radeon rx6600 gpu and Linux mint 21.1 Vera.
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Awesome Donkey

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Re: Theather view white screen!
« Reply #5 on: May 16, 2023, 02:23:58 pm »

Okay, that's certainly not an old Intel iGPU. :P

Yeah, you're going to have to get logs like Bob asked for and post those.
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I don't work for JRiver... I help keep the forums safe from Viagra and other sources of sketchy pharmaceuticals.

Windows 11 2024 Update (24H2) 64-bit + Ubuntu 24.04 LTS Noble Numbat 64-bit | Windows 11 2024 Update (24H2) 64-bit (Intel N305 Fanless NUC 32GB RAM/500GB M.2 NVMe SSD)
JRiver Media Center 32 (Windows + Linux) | iFi ZEN DAC 3 | JBL 306P MkII Studio Monitors | Audio-Technica ATH-M50x Headphones

bob

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Re: Theather view white screen!
« Reply #6 on: May 16, 2023, 02:40:23 pm »

Okay, that's certainly not an old Intel iGPU. :P

Yeah, you're going to have to get logs like Bob asked for and post those.
Does playing a video work?
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sinad

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Re: Theater view white screen!
« Reply #7 on: May 17, 2023, 12:06:06 pm »

Video play good!  Only Theater view problem white screen .
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drmimosa

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Re: Theater view white screen
« Reply #8 on: May 18, 2023, 08:55:17 am »

I also had the same problem on MC30. I had to follow these instructions to fix a white screen on Theater View, found in this thread:

https://yabb.jriver.com/interact/index.php/topic,135232.msg939257.html#msg939257

https://www.linuxcapable.com/how-to-upgrade-mesa-drivers-on-ubuntu-linux/
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Maltsters

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Re: Theater view white screen - solved
« Reply #9 on: May 22, 2023, 09:35:15 am »

I also had the same problem on MC30. I had to follow these instructions to fix a white screen on Theater View, found in this thread:

https://yabb.jriver.com/interact/index.php/topic,135232.msg939257.html#msg939257

https://www.linuxcapable.com/how-to-upgrade-mesa-drivers-on-ubuntu-linux/


I have just done this for Linux Mint 21.1 and Mesa drivers updated from 22.2.5 to 23.1.0 and this resolved the Theater View white screen issue for me.
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bob

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Re: Theater view white screen - solved
« Reply #10 on: May 22, 2023, 10:39:12 am »

I have just done this for Linux Mint 21.1 and Mesa drivers updated from 22.2.5 to 23.1.0 and this resolved the Theater View white screen issue for me.
Thanks for reporting back.
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