INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: Bought New Version Won't Install  (Read 468 times)

wildcrafter

  • Recent member
  • *
  • Posts: 40
Bought New Version Won't Install
« on: February 27, 2024, 08:43:10 am »

 I couldn't get my license to restore on my most recent version 25 to work, so I used my license for version 21 to purchase Version 31 for Windows. It downladed but won't install. What do I do now?
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71759
  • Where did I put my teeth?
Re: Bought New Version Won't Install
« Reply #1 on: February 27, 2024, 08:48:57 am »

Download MC32:  https://jriver.com/download.html

Restore your MC32 license.

I've just sent your licenses.
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71759
  • Where did I put my teeth?
Re: Bought New Version Won't Install
« Reply #2 on: February 27, 2024, 08:57:34 am »

I couldn't get my license to restore on my most recent version 25 to work, so I used my license for version 21 to purchase Version 31 for Windows. It downladed but won't install. What do I do now?
Can you tell me why you purchased MC31?  (It's an MC32 license though).  Did you see instructions somewhere? 
Logged

wildcrafter

  • Recent member
  • *
  • Posts: 40
Re: Bought New Version Won't Install
« Reply #3 on: February 28, 2024, 08:08:58 am »

I bought Version 31 because I thought it was stable. I don't want to pay twice. I got the (0,O), but when I tried to put in the restore for my Version 25 I think I confused (l,1,I), so I used the code for Version 21, which is no longer in my computer. Is there anyway I can get a refund and start over?
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71759
  • Where did I put my teeth?
Re: Bought New Version Won't Install
« Reply #4 on: February 28, 2024, 08:48:11 am »

I bought Version 31 because I thought it was stable. I don't want to pay twice. I got the (0,O), but when I tried to put in the restore for my Version 25 I think I confused (l,1,I), so I used the code for Version 21, which is no longer in my computer. Is there anyway I can get a refund and start over?
Download MC32 from the Download Page here.  Install it and restore your license.  You have an MC32 license.

If you still have trouble, read this carefully:

https://wiki.jriver.com/index.php/Restoring_a_License
Logged

wildcrafter

  • Recent member
  • *
  • Posts: 40
Re: Bought New Version Won't Install
« Reply #5 on: February 28, 2024, 03:21:17 pm »

The computer says I've successfully installed Version 32. I don't know how to get it to open and transfer all my stuff from Version 25. Sorry I'm old and computer illiterate, but your product sounds great.
Logged
Pages: [1]   Go Up