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Author Topic: Thumbnails won't load  (Read 245 times)

L1D1

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Thumbnails won't load
« on: June 09, 2024, 11:30:39 am »

I am using a MC23 &27  but cannot get all thumbnails to load on a new computer.  Also the find cover art from internet isn't working even though I have a solid connection.
Using a 2012 Mac Mini
Any help please
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JimH

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Re: Thumbnails won't load
« Reply #1 on: June 09, 2024, 02:02:18 pm »

MC27 can't access our servers.  https://yabb.jriver.com/interact/index.php/topic,136204.0.html

More details on the thumbnail problem might help.
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L1D1

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Re: Thumbnails won't load
« Reply #2 on: June 09, 2024, 07:11:17 pm »

on my other systems using MC 23 I have no problems with thumbnails, but this one only loads about 50-60%?

I use a 2012 mac mini with an 8TB external HD.  I'm thinking of erasing the drive and doing a fresh copy from my master HD

Also very odd that when I select an album and go to "get cover art from internet" it doesn't work? Other systems are fine.
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JimH

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Re: Thumbnails won't load
« Reply #3 on: June 10, 2024, 12:02:05 am »

Thumbnails are built as you view your library, but you can force all thumbnails to be built.  It's an option.  Run it overnight sometime.
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L1D1

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Re: Thumbnails won't load
« Reply #4 on: June 10, 2024, 10:25:36 am »

did that and still not working
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Awesome Donkey

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Re: Thumbnails won't load
« Reply #5 on: June 10, 2024, 10:32:24 am »

Also very odd that when I select an album and go to "get cover art from internet" it doesn't work? Other systems are fine.

It's not odd at all, it's expected. As Jim mentioned MC23 and MC27 (or any version MC28 and older currently) can no longer access online services like get cover art from internet, CD lookup, etc. You'd either have to upgrade to MC32 or manually find and add covers yourself. But if you're using an older Mac that doesn't support macOS 10.13 then you may not be able to upgrade (unless you upgrade your Mac hardware) as MC32 won't run on macOS 10.12 and older.
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I don't work for JRiver... I help keep the forums safe from Viagra and other sources of sketchy pharmaceuticals.

Windows 11 2024 Update (24H2) 64-bit + Ubuntu 24.04 LTS Noble Numbat 64-bit | Windows 11 2024 Update (24H2) 64-bit (Intel N305 Fanless NUC 32GB RAM/500GB M.2 NVMe SSD)
JRiver Media Center 32 (Windows + Linux) | iFi ZEN DAC 3 | JBL 306P MkII Studio Monitors | Audio-Technica ATH-M50x Headphones

L1D1

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Re: Thumbnails won't load
« Reply #6 on: June 10, 2024, 08:17:04 pm »

I can load Mojave so that is not an issue.
How do I upgrade to MC32?
What does it do better besides get artwork from the internet?
btw will it automatically get artwork or do you have to do it file by file?
thanks much,
Lou

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L1D1

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Re: Thumbnails won't load
« Reply #7 on: June 11, 2024, 10:34:06 pm »

I paid for the upgrade to MC32 and it made no difference except that now it will ONE BY ONE find cover art from the internet.
But it still does not load the hundreds of missing thumbnails.
Any suggestions?
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JimH

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Re: Thumbnails won't load
« Reply #8 on: June 12, 2024, 12:30:13 am »

You can select multiple files, then right click to do cover art.
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Awesome Donkey

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Re: Thumbnails won't load
« Reply #9 on: June 12, 2024, 07:01:55 am »

Unless the cover image(s) are either embedded into the files themselves or are present in each folder (e.g. a folder.jpg file) you'll have to gather them from the internet and rebuild the thumbnails, which may take awhile to do. The Get cover art from Internet feature is "slow" or appears to do it one-by-one because it has to. There's been issues in the past where metadata/cover sites banned MC's users from accessing too much data in a short time and it has to pace itself in hope to avoid such issues.

If they're audio files, would really recommending embedding the cover(s) in the files themselves, makes things a lot easier.
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I don't work for JRiver... I help keep the forums safe from Viagra and other sources of sketchy pharmaceuticals.

Windows 11 2024 Update (24H2) 64-bit + Ubuntu 24.04 LTS Noble Numbat 64-bit | Windows 11 2024 Update (24H2) 64-bit (Intel N305 Fanless NUC 32GB RAM/500GB M.2 NVMe SSD)
JRiver Media Center 32 (Windows + Linux) | iFi ZEN DAC 3 | JBL 306P MkII Studio Monitors | Audio-Technica ATH-M50x Headphones

L1D1

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Re: Thumbnails won't load
« Reply #10 on: June 12, 2024, 11:14:29 pm »

You can select multiple files, then right click to do cover art.

How do you "select multiple files" I tried the usual hold the shift key as well as the Command key and neither works
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