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Author Topic: HELP ! Registration Problem  (Read 923 times)

Quarterwave

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HELP ! Registration Problem
« on: March 01, 2004, 10:34:07 pm »

Hi all,
    Further to the subject, I've just had my hard drive crash irrepairably on my laptop, and the email address that I gave to JRiver when I purchased my copy of Media Jukebox is now closed down, so I cannot access the serial/receipt no. that I received when I initially purchased the program, which would enable me to re-download the program onto my new computer.

I recall in one of my initial receipts from JRiver that I could use the same receipt/serial number to download the program onto another machine if I ever needed.

Any help is appreciated in advance.

B Rgds,
Q'Wave
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John Gateley

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Re:HELP ! Registration Problem
« Reply #1 on: March 02, 2004, 11:17:37 am »

Quarterwave

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Re:HELP ! Registration Problem
« Reply #2 on: March 03, 2004, 01:36:09 am »

I tried all that. The problem in the registration section of this site, is that when I enter my old and new email address, along with the password that I think I used, as soon as I hit enter, a new screen pops up saying something to the effect of "we can't find that email" -  both emails are valid, and I have lodged it under the correct version of MJ.

The only thing I'n not sure of is the password that I used, b/c it was over a year ago that I first purchased this program
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KingSparta

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Re:HELP ! Registration Problem
« Reply #3 on: March 03, 2004, 05:52:25 am »

Quote
I purchased my copy of Media Jukebox

what version did you buy?

if you bought MJ7 or older, you can't use the restore page.

 
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