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[paulcri]

I'm attempting to upgrade from MC 10 (newest build) to MC 11.62, 11 has installed fine, but when I click the buy link on the help menu, it tells me it will be 35 bucks wheras it should be 10. I bought 10 just a few weeks ago, and i'd like to upgrade. any help would be appreciated.

[John Gateley]

Install 10, make sure it is licensed, then install 11 and purchase.

j

[paulcri]

10 is already installed and licensed

[JimH]

Can you copy your system info from MC10's Help and paste it here?

Thanks.

[paulcri]

Media Center Registered 10.0.173 -- C:\Program Files\J River\Media Center\

Microsoft Windows XP  Workstation 5.1 Service Pack 2 (Build 2600)
Intel Pentium 4 3054 MHz MMX / Memory: Total - 1047 MB, Free - 691 MB

Internet Explorer: 6.0.2900.2180 / ComCtl32.dll: 5.82 (xpsp_sp2_rtm.040803-2158) / Shlwapi.dll: 6.00.2900.2627 (xpsp_sp2_gdr.050309-1648) / Shell32.dll: 6.00.2900.2620 (xpsp_sp2_gdr.050225-1820) / wnaspi32.dll: 4.57 (1008) , ASPI for Win32 (95/NT) DLL, Copyright © 1989-1997 Adaptec, Inc. / Aspi32.sys: 4.57 (1008)

Ripping /   Drive D:   Mode:Normal  Type:Auto  Speed:Max
  Digital playback: Yes /  Use YADB: Yes /  Get cover art: No /  Calc replay gain: Yes /  Copy volume: 32767
  Eject after ripping: Yes /  Play sound after ripping: No 

Burning /  No burners found.
  Test mode: No /  Eject after writing: Yes /  Direct decoding: Yes /  Write CD-Text: Yes
  Use playback settings: No /  Normalization: None

[JimH]

I don't know what the problem is, but don't buy it or you will get the $35 price.

[paulcri]

what do you suggest doing then?

[paulcri]

anyone have any ideas as to how to work around this? I can think of a few, but they'd involve actual customer interaction and as such I doubt they'll happen.

[Matt]

What email address did you use for the v10 purchase? (so we can look at the info in our system)

Thanks.

[paulcri]

paulcrist @ gmail.com

i bought it somewhere around the beginning of april, so not long ago

[John Gateley]

Hi Paul,

Please try again, there was a small glitch in the paypal code making the system think your transaction was incomplete. It's now fixed.

j

[paulcri]

<3