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[druidbroga]

Hi,

Bug / Inter-action Reporting and request for advice please.

I have specifically joined this forum to report / ask for assistance with a problem that is happening with my new trial download of the latest Media-Centre. I had assumed there would be a contact on the firm's main pages but I see none.

I am very impressed with the programme's execution and features and might well be mined to buy it but for the fact it keeps crashing. I do not have this problem with any other programmes.

The crashes do not seem to happen at specific points - though "Find CD" crashed several times this morning but seems fine now. (Subsidiary question: can one delete set stores and add new ones? The set stores appear to be in the USA, which is not suitable for me - I want Amazon.co.uk and ebay.co.uk, not the US/Com versions - thanks in anticipation).

I am running a 2.6GHZ AMD system (Via chipset), 1GB RAM, Windows XP Home SP2, Zone Alarm Security Suite (the full version - firewall, anti-virus, anti-spyware) which is still learning as I have recently re-installed Windows. The computer is one I built three years ago using a Jetway motherboard. I used ADSL Net access (variable bitrate - but typically 5Mbps).

I know Zone Alarm can block programmes (axiomatic) but in this learn phase it is opening to allow them through unless I specifically block them. I have just deleted ZA's entire programme list in case it was blocking Media-Centre but the problem continues. I have twice re-intsalled Media-Centre and booted the computer several times.

Sometimes Media-Centre will run for a long while, other times it crashes within a few moments of being opened.

This is the first time I have run any version of the programme which, as I mentioned above, I am evaluating.

Thanks for anyone's help / assistance.

DB.

[hit_ny]

Does MC appear to be unresponsive prior to crashing ?

..or does it just blow up unexpectedly.

[druidbroga]

Hi hit_ny - thanks for your reply.

No the crashes are sudden and unpredictable. (Since this posting, I have been using it without problem).

If there is any trend it might be to crash soon after opening, else keep going for a long time.

Not sure that helps but thanks again.

DB.

[hit_ny]

Pls post your system info

Help->system Info

will automatically copy into your clipboard

paste here

[JimH]

Please try this thread:
http://yabb.jriver.com/interact/index.php?board=3;action=display;threadid=24031;start=0

[druidbroga]

Hi,

Thanks for your hep

hit_ny - system file (in full) posted below - save Windows directory and computer name etc changed for security reasons. (Generally I do not use MS ie and use Firefox instead, as I am doing now - though, of course, MS ie remains on my system and is auto-updated by MS).

Thanks.

JimH - I did look in there and did see Zone Alarm mentioned, thanks. But that tile seems to relate to past versions of Media Centre and has older work-abouts such as disabling Zone Alarm or not using WinXP Service Pack II - neither of which would work from a security perspective. I may have missed something, though, and shall return to re-read, thanks.

DB.

=============================================================

System Info file: (part 1)

System Information report written at: 06/26/07 12:46:10
System Name: xxx
[System Summary]

Item   Value   
OS Name   Microsoft Windows XP Home Edition   
Version   5.1.2600 Service Pack 2 Build 2600   
OS Manufacturer   Microsoft Corporation   
System Name   xxx
System Manufacturer   VIA Technologies, Inc.   
System Model   KT600-8237   
System Type   X86-based PC   
Processor   x86 Family 6 Model 10 Stepping 0 AuthenticAMD ~1825 Mhz   
BIOS Version/Date   Phoenix Technologies, LTD 6.00 PG, 30/09/2003   
SMBIOS Version   2.2   
Windows Directory   D:\xxxxxx   
System Directory   D:\xxxxxx\system32   
Boot Device   \Device\HarddiskVolume1   
Locale   United Kingdom   
Hardware Abstraction Layer   Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"   
User Name   xxx\yyy
Time Zone   GMT Standard Time   
Total Physical Memory   1,024.00 MB   
Available Physical Memory   510.01 MB   
Total Virtual Memory   2.00 GB   
Available Virtual Memory   1.96 GB   
Page File Space   2.40 GB   
Page File   D:\pagefile.sys   

[Hardware Resources]

[Conflicts/Sharing]

Resource   Device   
I/O Port 0x00000000-0x00000CF7   PCI bus   
I/O Port 0x00000000-0x00000CF7   Direct memory access controller   
      
I/O Port 0x000003C0-0x000003DF   VIA CPU to AGP2.0/AGP3.0 Controller   
I/O Port 0x000003C0-0x000003DF   NVIDIA GeForce FX 5200  (Microsoft Corporation)   
      
IRQ 21   VIA Rev 5 or later USB Universal Host Controller   
IRQ 21   VIA Rev 5 or later USB Universal Host Controller   
IRQ 21   VIA Rev 5 or later USB Universal Host Controller   
IRQ 21   VIA Rev 5 or later USB Universal Host Controller   
IRQ 21   Standard Enhanced PCI to USB Host Controller   
      
IRQ 11   Multimedia Video Controller   
IRQ 11   RAID Controller   
      
Memory Address 0xEC000000-0xEDFFFFFF   VIA CPU to AGP2.0/AGP3.0 Controller   
Memory Address 0xEC000000-0xEDFFFFFF   NVIDIA GeForce FX 5200  (Microsoft Corporation)   
      
Memory Address 0xE0000000-0xE7FFFFFF   VIA CPU to AGP2.0/AGP3.0 Controller   
Memory Address 0xE0000000-0xE7FFFFFF   NVIDIA GeForce FX 5200  (Microsoft Corporation)   
      
Memory Address 0xA0000-0xBFFFF   PCI bus   
Memory Address 0xA0000-0xBFFFF   VIA CPU to AGP2.0/AGP3.0 Controller   
Memory Address 0xA0000-0xBFFFF   NVIDIA GeForce FX 5200  (Microsoft Corporation)   
      
I/O Port 0x000003B0-0x000003BB   VIA CPU to AGP2.0/AGP3.0 Controller   
I/O Port 0x000003B0-0x000003BB   NVIDIA GeForce FX 5200  (Microsoft Corporation)   
      

[DMA]

Resource   Device   Status   
Channel 4   Direct memory access controller   OK   
Channel 2   Standard floppy disk controller   OK   

[Forced Hardware]

Device   PNP Device ID   

[I/O]

Resource   Device   Status   
0x00000000-0x00000CF7   PCI bus   OK   
0x00000000-0x00000CF7   Direct memory access controller   OK   
0x00000D00-0x0000FFFF   PCI bus   OK   
0x00004100-0x00004FFF   PCI bus   OK   
0x00005010-0x0000FFFF   PCI bus   OK   
0x000003B0-0x000003BB   VIA CPU to AGP2.0/AGP3.0 Controller   OK   
0x000003B0-0x000003BB   NVIDIA GeForce FX 5200  (Microsoft Corporation)   OK   
0x000003C0-0x000003DF   VIA CPU to AGP2.0/AGP3.0 Controller   OK   
0x000003C0-0x000003DF   NVIDIA GeForce FX 5200  (Microsoft Corporation)   OK   
0x00009000-0x00009007   RAID Controller   OK   
0x00009400-0x00009403   RAID Controller   OK   
0x00009800-0x00009807   RAID Controller   OK   
0x00009C00-0x00009C03   RAID Controller   OK   
0x0000A000-0x0000A00F   RAID Controller   OK   
0x0000A400-0x0000A4FF   RAID Controller   OK   
0x0000A800-0x0000A80F   VIA Bus Master IDE Controller   OK   
0x000001F0-0x000001F7   Primary IDE Channel   OK   
0x000003F6-0x000003F6   Primary IDE Channel   OK   
0x00000170-0x00000177   Secondary IDE Channel   OK   
0x00000376-0x00000376   Secondary IDE Channel   OK   
0x0000AC00-0x0000AC1F   VIA Rev 5 or later USB Universal Host Controller   OK   
0x0000B000-0x0000B01F   VIA Rev 5 or later USB Universal Host Controller   OK   
0x0000B400-0x0000B41F   VIA Rev 5 or later USB Universal Host Controller   OK   
0x0000B800-0x0000B81F   VIA Rev 5 or later USB Universal Host Controller   OK   
0x00000A79-0x00000A79   ISAPNP Read Data Port   OK   
0x00000279-0x00000279   ISAPNP Read Data Port   OK   
0x00000274-0x00000277   ISAPNP Read Data Port   OK   
0x0000BC00-0x0000BCFF   Realtek AC'97 Audio for VIA (R) Audio Controller   OK   
0x0000C400-0x0000C4FF   VIA Rhine II Fast Ethernet Adapter   OK   
0x00000010-0x0000001F   Motherboard resources   OK   
0x00000022-0x0000003F   Motherboard resources   OK   
0x00000044-0x0000005F   Motherboard resources   OK   
0x00000062-0x00000063   Motherboard resources   OK   
0x00000065-0x0000006F   Motherboard resources   OK   
0x00000074-0x0000007F   Motherboard resources   OK   
0x00000091-0x00000093   Motherboard resources   OK   
0x000000A2-0x000000BF   Motherboard resources   OK   
0x000000E0-0x000000EF   Motherboard resources   OK   
0x000004D0-0x000004D1   Motherboard resources   OK   
0x00000294-0x00000297   Motherboard resources   OK   
0x00000020-0x00000021   Programmable interrupt controller   OK   
0x000000A0-0x000000A1   Programmable interrupt controller   OK   
0x00000080-0x00000090   Direct memory access controller   OK   
0x00000094-0x0000009F   Direct memory access controller   OK   
0x000000C0-0x000000DF   Direct memory access controller   OK   
0x00000040-0x00000043   System timer   OK   
0x00000070-0x00000073   System CMOS/real time clock   OK   
0x00000061-0x00000061   System speaker   OK   
0x000000F0-0x000000FF   Numeric data processor   OK   
0x000003F2-0x000003F5   Standard floppy disk controller   OK   
0x000003F7-0x000003F7   Standard floppy disk controller   OK   
0x000003F8-0x000003FF   Communications Port (COM1)   OK   
0x000002F8-0x000002FF   Communications Port (COM2)   OK   
0x00000378-0x0000037F   Printer Port (LPT1)   OK   
0x00000778-0x0000077B   Printer Port (LPT1)   OK   
0x00000060-0x00000060   Standard 101/102-Key or Microsoft Natural PS/2 Keyboard   OK   
0x00000064-0x00000064   Standard 101/102-Key or Microsoft Natural PS/2 Keyboard   OK   
0x00000201-0x00000207   Standard Game Port   OK   
0x00000200-0x00000200   Standard Game Port   OK   

[druidbroga]

Part 2: (Message exceeded limit was activated, sorry)


[IRQs]

Resource   Device   Status   
IRQ 9   Microsoft ACPI-Compliant System   OK   
IRQ 16   NVIDIA GeForce FX 5200  (Microsoft Corporation)   OK   
IRQ 11   Multimedia Video Controller   OK   
IRQ 11   RAID Controller   OK   
IRQ 14   Primary IDE Channel   OK   
IRQ 15   Secondary IDE Channel   OK   
IRQ 21   VIA Rev 5 or later USB Universal Host Controller   OK   
IRQ 21   VIA Rev 5 or later USB Universal Host Controller   OK   
IRQ 21   VIA Rev 5 or later USB Universal Host Controller   OK   
IRQ 21   VIA Rev 5 or later USB Universal Host Controller   OK   
IRQ 21   Standard Enhanced PCI to USB Host Controller   OK   
IRQ 22   Realtek AC'97 Audio for VIA (R) Audio Controller   OK   
IRQ 23   VIA Rhine II Fast Ethernet Adapter   OK   
IRQ 0   System timer   OK   
IRQ 8   System CMOS/real time clock   OK   
IRQ 13   Numeric data processor   OK   
IRQ 6   Standard floppy disk controller   OK   
IRQ 4   Communications Port (COM1)   OK   
IRQ 3   Communications Port (COM2)   OK   
IRQ 12   PS/2 Compatible Mouse   OK   
IRQ 1   Standard 101/102-Key or Microsoft Natural PS/2 Keyboard   OK   

[Memory]

Resource   Device   Status   
0xCF800-0xCFFFF   System board   OK   
0xF0000-0xF7FFF   System board   OK   
0xF8000-0xFBFFF   System board   OK   
0xFC000-0xFFFFF   System board   OK   
0x3FFF0000-0x3FFFFFFF   System board   OK   
0xFFFF0000-0xFFFFFFFF   System board   OK   
0x0000-0x9FFFF   System board   OK   
0x100000-0x3FFEFFFF   System board   OK   
0xFEC00000-0xFEC00FFF   System board   OK   
0xFEE00000-0xFEE00FFF   System board   OK   
0xFFF80000-0xFFFEFFFF   System board   OK   
0xA0000-0xBFFFF   PCI bus   OK   
0xA0000-0xBFFFF   VIA CPU to AGP2.0/AGP3.0 Controller   OK   
0xA0000-0xBFFFF   NVIDIA GeForce FX 5200  (Microsoft Corporation)   OK   
0xC0000-0xDFFFF   PCI bus   OK   
0x40000000-0xFEBFFFFF   PCI bus   OK   
0xEC000000-0xEDFFFFFF   VIA CPU to AGP2.0/AGP3.0 Controller   OK   
0xEC000000-0xEDFFFFFF   NVIDIA GeForce FX 5200  (Microsoft Corporation)   OK   
0xE0000000-0xE7FFFFFF   VIA CPU to AGP2.0/AGP3.0 Controller   OK   
0xE0000000-0xE7FFFFFF   NVIDIA GeForce FX 5200  (Microsoft Corporation)   OK   
0xE8000000-0xEBFFFFFF   VIA CPU to AGP2.0/AGP3.0 Controller   OK   
0xEE000000-0xEE000FFF   Multimedia Video Controller   OK   
0xEE001000-0xEE0010FF   Standard Enhanced PCI to USB Host Controller   OK   
0xEE002000-0xEE0020FF   VIA Rhine II Fast Ethernet Adapter   OK   

[Components]



[Multimedia]



[Audio Codecs]

CODEC   Manufacturer   Description   Status   File   Version   Size   Creation Date   
d:\xxxxxx\system32\sl_anet.acm   Sipro Lab Telecom Inc.   Sipro Lab Telecom Audio Codec   OK   D:\xxxxxx\system32\SL_ANET.ACM   3.02   84.00 KB (86,016 bytes)   31/03/2003 13:00   
d:\xxxxxx\system32\l3codeca.acm   Fraunhofer Institut Integrierte Schaltungen IIS   Fraunhofer IIS MPEG Layer-3 Codec   OK   D:\xxxxxx\system32\L3CODECA.ACM   1, 9, 0, 0305   284.00 KB (290,816 bytes)   31/03/2003 13:00   
d:\xxxxxx\system32\msg723.acm   Microsoft Corporation      OK   D:\xxxxxx\system32\MSG723.ACM   4.4.3400   116.00 KB (118,784 bytes)   22/06/2007 18:05   
d:\xxxxxx\system32\msadp32.acm   Microsoft Corporation      OK   D:\xxxxxx\system32\MSADP32.ACM   5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)   14.50 KB (14,848 bytes)   31/03/2003 13:00   
d:\xxxxxx\system32\msgsm32.acm   Microsoft Corporation      OK   D:\xxxxxx\system32\MSGSM32.ACM   5.1.2600.0 (xpclient.010817-1148)   19.50 KB (19,968 bytes)   31/03/2003 13:00   
d:\xxxxxx\system32\imaadp32.acm   Microsoft Corporation      OK   D:\xxxxxx\system32\IMAADP32.ACM   5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)   16.00 KB (16,384 bytes)   31/03/2003 13:00   
d:\xxxxxx\system32\tssoft32.acm   DSP GROUP, INC.      OK   D:\xxxxxx\system32\TSSOFT32.ACM   1.01   8.00 KB (8,192 bytes)   31/03/2003 13:00   
d:\xxxxxx\system32\msaud32.acm   Microsoft Corporation   Windows Media Audio Codec   OK   D:\xxxxxx\system32\MSAUD32.ACM   8.00.00.4487   288.00 KB (294,912 bytes)   31/03/2003 13:00   
d:\xxxxxx\system32\msg711.acm   Microsoft Corporation      OK   D:\xxxxxx\system32\MSG711.ACM   5.1.2600.0 (xpclient.010817-1148)   9.00 KB (9,216 bytes)   31/03/2003 13:00   

[Video Codecs]

CODEC   Manufacturer   Description   Status   File   Version   Size   Creation Date   
d:\xxxxxx\system32\acdv.dll   ACD Systems   ACDV 1.0   OK   D:\xxxxxx\system32\ACDV.DLL   2,0,9,2   457.52 KB (468,496 bytes)   07/11/2006 12:35   
d:\xxxxxx\system32\iccvid.dll   Radius Inc.      OK   D:\xxxxxx\system32\ICCVID.DLL   1.10.0.11   78.50 KB (80,384 bytes)   31/03/2003 13:00   
d:\xxxxxx\system32\msrle32.dll   Microsoft Corporation      OK   D:\xxxxxx\system32\MSRLE32.DLL   5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)   11.00 KB (11,264 bytes)   31/03/2003 13:00   
d:\xxxxxx\system32\msh261.drv   Microsoft Corporation      OK   D:\xxxxxx\system32\MSH261.DRV   5.1.2600.2180   184.00 KB (188,416 bytes)   22/06/2007 18:05   
d:\xxxxxx\system32\tsbyuv.dll   Microsoft Corporation      OK   D:\xxxxxx\system32\TSBYUV.DLL   5.1.2600.0 (XPClient.010817-1148)   8.00 KB (8,192 bytes)   17/08/2001 23:36   
d:\xxxxxx\system32\msyuv.dll   Microsoft Corporation      OK   D:\xxxxxx\system32\MSYUV.DLL   5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)   17.00 KB (17,408 bytes)   17/08/2001 23:36   
d:\xxxxxx\system32\msh263.drv   Microsoft Corporation      OK   D:\xxxxxx\system32\MSH263.DRV   5.1.2600.2180   288.00 KB (294,912 bytes)   29/08/2002 04:41   
d:\xxxxxx\system32\msvidc32.dll   Microsoft Corporation      OK   D:\xxxxxx\system32\MSVIDC32.DLL   5.1.2600.0 (xpclient.010817-1148)   25.00 KB (25,600 bytes)   31/03/2003 13:00   
d:\xxxxxx\system32\iyuv_32.dll   Microsoft Corporation      OK   D:\xxxxxx\system32\IYUV_32.DLL   5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)   46.50 KB (47,616 bytes)   17/08/2001 23:36   
d:\xxxxxx\system32\ir32_32.dll   Intel(R) Corporation      OK   D:\xxxxxx\system32\IR32_32.DLL   Not Available   194.50 KB (199,168 bytes)   31/03/2003 13:00   

[druidbroga]

There is much more but is any more needed? (keeps refusing to post because of low character limit).

Cheers, DB.

[hit_ny]

What media is being played ? audio, video and which formats ?

Is your media on the same machine as MC or networked ?

[JimH]

JimH - I did look in there and did see Zone Alarm mentioned, thanks. But that tile seems to relate to past versions of Media Centre and has older work-abouts such as disabling Zone Alarm or not using WinXP Service Pack II - neither of which would work from a security perspective. I may have missed something, though, and shall return to re-read, thanks.

It's a long thread, with the most recent problems (and solutions) at the bottom.  Try reading in reverse order.

Older versions of zonealarm had to be uninstalled, not just disabled.

[JimH]

Copy your system info from MC Help and paste it here.