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[Michelle_Klement]

I have received my new installation key to restore my product to my laptop but when I try to download from the email my system tells me it does not recognize the file.... where do I go from when I have received the new key... can you please walk me thru this??
So if I am looking at the email received stating the installation key is attached, what's next??

[JimH]

Save the e-mail as a file anywhere on your PC.  Then execute it by clicking on it.

Please see http://www.mediajukebox.com/license for more info.

[Michelle_Klement]

Hi Jim

Thanks for the reply... yes, I have downloaded the attached file to the email to my desktop. It appears on the desktop but when I try to open the file the system asks me what program do I wish to open it through??
Sorry, it's getting very frustrating as when I go to the web page you have provided, and go to restore area, it generates another message and I get sent another installation key (I have used 3 already) and they all give me the same response

[JimH]

Do you have MJ installed?  When it is installed, it registers the mjr file type so Windows should then know to execute it by giving it to MJ.

Make sure you have a current version of MJ.