INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: cant buy anymore  (Read 2907 times)

Xstatic

  • Regular Member
  • Galactic Citizen
  • ****
  • Posts: 436
cant buy anymore
« on: November 24, 2009, 01:14:32 pm »

hi,

I have really enjoyed the performer store with the 256 mp3's, and now after installing the newest build over 0.71, I cant buy songs anymore - everytime it comes up with the same error prompt. I have retyped and checked my billing information several times, and still I get the same result..

and I was so looking forward to getting that new album tonight...hmm, please help.

This is the error I get when hitting "yes" to the purchase:

"An error ocurred while trying to purchase this content. JRiver purchase error. MN error on purchase assets at BackendSOAP.pmline 736"

regards
Jesper
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71499
  • Where did I put my teeth?
Re: cant buy anymore
« Reply #1 on: November 24, 2009, 01:17:50 pm »

We'll check.

What album are you trying?
Logged

Xstatic

  • Regular Member
  • Galactic Citizen
  • ****
  • Posts: 436
Re: cant buy anymore
« Reply #2 on: November 24, 2009, 01:46:40 pm »

I have tried several albums - but particulary the new Leona Lewis album. But since the error prompts began, I have tried random songs just to see if the result was any different.

thanks for looking into it.

Jesper.
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71499
  • Where did I put my teeth?
Re: cant buy anymore
« Reply #3 on: November 24, 2009, 01:51:04 pm »

I suppose you tried rebooting.
Logged

Matt

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 41990
  • Shoes gone again!
Re: cant buy anymore
« Reply #4 on: November 24, 2009, 02:09:38 pm »

There was a server problem.  It should be fixed later today.

If you get charged for failed transactions, please let us know so we can refund you.

Thanks.
Logged
Matt Ashland, JRiver Media Center

JohnT

  • Citizen of the Universe
  • *****
  • Posts: 4627
Re: cant buy anymore
« Reply #5 on: November 24, 2009, 03:46:18 pm »

Please try purchasing again, it should be working now.

- John
Logged
John Thompson, JRiver Media Center

Xstatic

  • Regular Member
  • Galactic Citizen
  • ****
  • Posts: 436
Re: cant buy anymore
« Reply #6 on: November 25, 2009, 08:14:16 am »

it IS working now :-)

Thanks a lot!

Jesper.
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71499
  • Where did I put my teeth?
Re: cant buy anymore
« Reply #7 on: November 25, 2009, 08:41:33 am »

You're welcome.  Thanks for your patience.
Logged

JohnT

  • Citizen of the Universe
  • *****
  • Posts: 4627
Re: cant buy anymore
« Reply #8 on: November 25, 2009, 09:19:13 am »

Glad to hear it's working.  If you see any extra charges on your credit card bill, please contact Deanna at jriver dot com to get a refund.
Logged
John Thompson, JRiver Media Center
Pages: [1]   Go Up