Topic: can't install (Read 3327 times)

giovannid · « **on:** November 11, 2010, 08:03:19 am »

But I can't install MC 15 on Windows 7 64 bit.
After it install it comes the classic message "Administrator rights" which is untrue.
Can anybody help ?
Thanks for a reply

JimH · « **Reply #1 on:** November 11, 2010, 08:16:10 am »

I split this post from another thread. To start a new thread, you can use "New topic" on the upper right.

MC 15 works fine on Win 64. Did you try a reboot? Or a reinstall?

giovannid · « **Reply #2 on:** November 11, 2010, 08:21:22 am »

Thanks.
Yes, obviously, reboot and reinstall it many times but it always come with the error message that I do not have administrator rigths

JimH · « **Reply #3 on:** November 11, 2010, 08:25:29 am »

Did you have admin rights when you installed?

giovannid · « **Reply #4 on:** November 11, 2010, 09:35:33 am »

Of course. I always login as administrator, I am the only user on my laptop. In addition by right clicking on the mouse it comes the option of of "run as administrator"

Matt · « **Reply #5 on:** November 11, 2010, 09:50:31 am »

Quote from: giovannid on November 11, 2010, 08:03:19 am

After it install it comes the classic message "Administrator rights" which is untrue.
Can anybody help ?

I'm not familiar with this message.

Could you email a screenshot (Alt+PrtScn) of the message to matt at jriver dot com?

Thanks.

giovannid · « **Reply #6 on:** November 11, 2010, 10:22:20 am »

Ok.
It's in Italian

Matt · « **Reply #7 on:** November 11, 2010, 11:34:06 am »

I figured I'd document what we've learned.

1) His copy of Windows reports that the manifest XML embedded in the program is corrupt. This points to a bad install or computer problem, since this is not an issue others are having.

2) I sent a copy of a basic programming tool to help diagnose the problem, and his computer (or Kapersky) wouldn't allow it to run either.

At this point, it seems like something on the system is corrupting data or preventing programs from running.

JimH · « **Reply #8 on:** November 11, 2010, 11:39:31 am »

Virus checker.

giovannid · « **Reply #9 on:** November 11, 2010, 12:34:52 pm »

I have two Vaio laptops (different models) with Windows 7 64 bit and they both have the same problem.

JimH · « **Reply #10 on:** November 11, 2010, 01:09:10 pm »

Are you running Kapersky on them also?

glynor · « **Reply #11 on:** November 11, 2010, 01:12:39 pm »

I'd guess antivirus, malware, or bad RAM. Probably in that order.

giovannid · « **Reply #12 on:** November 11, 2010, 01:25:14 pm »

Yes, Kaspersky on both machines.

giovannid · « **Reply #13 on:** November 11, 2010, 01:30:41 pm »

I did a check on both machines about malware with microsoft team and nothing came out. The machines are few months old and had not have any other problem so I do not think RAM has anything to do either.

glynor · « **Reply #14 on:** November 11, 2010, 01:41:48 pm »

Quote from: giovannid on November 11, 2010, 01:25:14 pm

Yes, Kaspersky on both machines.

Kaspersky is known to cause problems with Adobe Creative Suite and other Adobe installs, particularly downloadable digital editions. Also, there were some well documented problems with older versions of Kaspersky on Windows 7, especially 64-bit versions. Kaspersky 2009 is not compatible with Win7 at all, and 2010 is compatible, but there were lots of problems early on. If you don't have the latest versions of the AV software, it would be best to make sure to update it (not just the definitions, but the application itself), or move to Kaspersky 2011.

I'd actually recommend a different product, but to each their own...

It is also possible that something is stuck in the Windows Installer. Major Geeks still hosts the old Microsoft Windows Installer Cleanup Utility here: http://majorgeeks.com/Windows_Installer_CleanUp_Utility_d4459.html

It can sometimes help fix broken installs, though I don't know if MC uses the Windows Installer functionality so it isn't clear if this is relevant to these problems. Also, Microsoft pulled support for that utility because it can cause damage if used incorrectly, and it is known to cause problems with Office 2007 in some cases.

JimH · « **Reply #15 on:** November 11, 2010, 01:43:52 pm »

Disable or uninstall Kapersky, just to test.

giovannid · « **Reply #16 on:** November 11, 2010, 02:23:44 pm »

By just disablleing Kaspersky it runs MC 15 without reinstallation.
If I activate Kaspersky then MC 15 stops working,
I need time to figure out.
Thanks to everybody, now I can listen good music !

Matt · « **Reply #17 on:** November 11, 2010, 02:40:51 pm »

You might report the problem to Kaspersky.

giovannid · « **Reply #18 on:** November 11, 2010, 03:01:46 pm »

Not me.
They will reply that MC14 worked fine with Kaspersky and you should go back to an update to bring back MC 15 to work with them.

JimH · « **Reply #19 on:** November 11, 2010, 03:29:35 pm »

They have been good in the past. It's their problem. Please report it to them.

glynor · « **Reply #20 on:** November 11, 2010, 04:11:59 pm »

Quote from: JimH on November 11, 2010, 03:29:35 pm

They have been good in the past. It's their problem. Please report it to them.

Just to confirm... I've dealt with this myself. They will respond much better to a customer than some random developer blaming them. That's why they're suggesting that you to report it.

giovannid · « **Reply #21 on:** November 13, 2010, 04:21:14 am »

Ok.
I will tell them that thier antivirus or firewall does not let MC 15 work and that I do not see where their application authorization is. McAffe and Norton have a process to specific application get thru. I am sure other users of MC 15 have the same problem.

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Author Topic: can't install (Read 3327 times)