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Author Topic: MC16 Performer Store will not load  (Read 7405 times)

jeffx

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MC16 Performer Store will not load
« on: April 30, 2011, 09:43:48 am »

JR MC 16.0.75
Windows 7 Home Premium

The problem started with a problem logging into Perfomer. On one of my computers, MC16 Performer was not accepting my login credentials. I used the same credentials in MC16 on another computer, and the credentials were accepted without any issues. When I tried to reset the password for my account on the computer with the issue, I just got a generic error about not being able to reset the password with reason <blank>.

Along with this issue, whenever MC16 crashes (usually in Performer), there is NOTHING that will kill off the hung Media Center 16.exe hung process and the computer has to be restarted every time MC16 crashes to clear the hung process.

I tried reinstalling MC16, same issues.

I did a complete uninstall,  rebooted, deleted the J River folder from C:\Program Files (x86) and from my local profile AppData folder, same issues.

Performer never gets past the following screen:

Installing (this may take several minutes)...

It appears that all the files/folders load to C:\Program Files (x86)\J River\Media Center 16\Stores\Performer Media Center, but the store just never loads in MC16.

Please help!
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jeffx

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Re: MC16 Performer Store will not load
« Reply #1 on: April 30, 2011, 09:50:58 am »

More info

Login error:

Error authorizing account.
JRiver login error.


Forgot your password reset error:

We had a problem trying to send a new password to you at '<registered email address>'.
Your password has not been changed.

Details:
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jeffx

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Re: MC16 Performer Store will not load
« Reply #2 on: April 30, 2011, 06:40:24 pm »

related logs:


0022074: 6112: General: CMainUIWnd::SetMCView: Start
0022074: 6112: General: CMainUIWnd::SetMCView: View info name: Performer Store
0022074: 6112: General: CMainUIWnd::SetMCView: Hiding old view
0022074: 6112: General: CMainUIWnd::SetMCView: Creating new view
0022074: 6112: General: CMCViewContainerWnd::Create: Start
0022074: 6112: General: CMCViewContainerWnd::Create: Creating window
0022074: 6112: General: CMCViewContainerWnd::Create: Initializing
0022090: 6112: Reader: CInternetReader::Open: Start
0022090: 4296: Reader: CInternetReader::Open: Start
0022090: 6112: Reader: CInternetReader::Open: Opening http://prod-services-configuration.musicnet.com
0022090: 4296: Reader: CInternetReader::Open: Opening http://prod-services-configuration.musicnet.com
0022121: 5728: Reader: CInternetReader::Thread: Start
0022121: 3668: Reader: CInternetReader::Thread: Start
0022121: 5728: Reader: CInternetReader::Connect: Start
0022121: 3668: Reader: CInternetReader::Connect: Start
0022121: 5728: Reader: CInternetReader::Connect: Finish (0 ms)
0022121: 3668: Reader: CInternetReader::Connect: Finish (0 ms)
0022121: 5728: Reader: CInternetReader::DownloadFromHTTPURL: Start
0022121: 3668: Reader: CInternetReader::DownloadFromHTTPURL: Start
0042136: 4296: Reader: CInternetReader::Open: ConnectToURL failed, timed out (20000 ms), URL=http://prod-services-configuration.musicnet.com
0042136: 6112: Reader: CInternetReader::Open: ConnectToURL failed, timed out (20000 ms), URL=http://prod-services-configuration.musicnet.com
0042136: 4296: Reader: CInternetReader::Close: Start
0042136: 6112: Reader: CInternetReader::Close: Start
0047159: 4296: Reader: CInternetReader::Close: Finish (5023 ms)
0047159: 6112: Reader: CInternetReader::Close: Finish (5023 ms)
0047159: 4296: Reader: CInternetReader::Open: Finish (25069 ms)
0047159: 6112: Reader: CInternetReader::Open: Finish (25069 ms)
0047159: 4296: Store: JRMediaNetSoap::GetWebServiceURL: failed for name=Fulfillment, with response =
0047159: 6112: Store: JRMediaNetSoap::GetWebServiceURL: failed for name=Discovery, with response =
0047159: 6112: Store: JRMediaNetStore::Load: GetWebServiceURLs returned FALSE, commerce=https://rover.jriver.com/cgi-bin/JRCommerce/SOAP.cgi, discovery=, fulfillment=
0047159: 6112: Reader: CInternetReader::Open: Start
0047159: 6112: Reader: CInternetReader::Open: Opening http://www.musicex.com/cgi-bin/redirects/MC/v16/redirect.pl?type=StoreCachedData&prodname=Media Center&version=16.0.75&service=Performer Media Center
0047159: 5924: Reader: CInternetReader::Thread: Start
0047159: 5924: Reader: CInternetReader::Connect: Start
0047159: 5924: Reader: CInternetReader::Connect: Finish (0 ms)
0047159: 5924: Reader: CInternetReader::DownloadFromHTTPURL: Start
0067174: 6112: Reader: CInternetReader::Open: ConnectToURL failed, timed out (20000 ms), URL=http://www.musicex.com/cgi-bin/redirects/MC/v16/redirect.pl?type=StoreCachedData&prodname=Media Center&version=16.0.75&service=Performer Media Center
0067174: 6112: Reader: CInternetReader::Close: Start
0072197: 6112: Reader: CInternetReader::Close: Finish (5023 ms)
0072197: 6112: Reader: CInternetReader::Open: Finish (25038 ms)
0072197: 6112: Store: JRMediaNetStore::GetCommerce: ecommtype=2
0072197: 3656: Store: JRMediaNetStoreUpdateStoreLibraryThread::Thread: Start
0072197: 3656: Reader: CInternetReader::Open: Start
0072197: 3656: Reader: CInternetReader::Open: Opening http://files.jriver.com/dependencies/mnlibrary/v3/version.dat
0072197: 4100: Reader: CInternetReader::Thread: Start
0072197: 4100: Reader: CInternetReader::Connect: Start
0072197: 4100: Reader: CInternetReader::Connect: Finish (0 ms)
0072197: 4100: Reader: CInternetReader::DownloadFromHTTPURL: Start
0072213: 3200: General: JRIpcServerThreaded::Thread: Start
0072213: 3200: General: JRIpcServerThreaded::Thread: Starting server loop for: JRWeb Client {7E905586-0510-4272-A232-E1B58C3E7856}
0000031: 3036: General: JRWebApp::InitInstance: Start
0000031: 3036: General: JRWebApp::InitInstance: Parsing command line
0000031: 3036: General: JRWebApp::InitInstance: Get parent window and process
0000031: 3036: General: JRWebApp::InitInstance: Creating callback client
0000031: 3036: General: JRWebApp::InitInstance: Loading IE engine
0000031: 3036: General: JRWebApp::InitInstance: Creating interface server
0000031: 4460: General: JRIpcServerThreaded::Thread: Start
0000031: 4460: General: JRIpcServerThreaded::Thread: Starting server loop for: JRWeb Server {7E905586-0510-4272-A232-E1B58C3E7856}
0000047: 3036: General: JRWebApp::InitInstance: Creating window
0000047: 3036: General: JRWebApp::InitInstance: Finish (16 ms)
0000047: 3036: General: JRWebApp::Run: Start
0000047: 3036: General: JRWebApp::Run: Running message loop
0072400: 6112: Database: MCDB::MCDB: Start
0072400: 6112: Database: MCDB::MCDB: Finish (0 ms)
0072400: 6112: Database: MCDB::Load: Start
0072400: 6112: Database: MCDB::Load: Loading (Type: 1, Path: C:\Users\JEFF\AppData\Roaming\J River\Media Center 16\Stores\Performer Media Center\Library\, Key: , URL: , Name: Performer Media Center)
0072431: 6112: Database: MCDB::Load: Unloading
0072431: 6112: Database: MCDB::Unload: Start
0072431: 6112: Database: MCDB::Unload: Stopping worker threads
0072431: 6112: Database: MCDB::Unload: Getting database lock
0072431: 6112: Database: MCDB::Unload: Starting unload
0072431: 6112: Database: MCDB::Unload: Updating child objects after unload
0072431: 6112: Database: MCDB::Unload: Resetting info
0072431: 6112: Database: MCDB::Unload: Finish (0 ms)
0072431: 6112: Database: MCDB::Load: Loading from path: C:\Users\JEFF\AppData\Roaming\J River\Media Center 16\Stores\Performer Media Center\Library\
0072431: 6112: General: CDatabaseRights::UpdateBeforeLoad: Start
0072431: 6112: General: CDatabaseRights::UpdateBeforeLoad: Finish (0 ms)
0072431: 6112: Database: MCDB::Load: Loading pieces
0072431: 6112: Database: MCDB::GetRMDB: Creating object
0072431: 6112: Database: CMediaFileIOLoad::Load: Loading: C:\Users\JEFF\AppData\Roaming\J River\Media Center 16\Stores\Performer Media Center\Library\removable.jmd
0072431: 6112: Database: MCDB::GetPLDB: Creating object
Logged

jeffx

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Re: MC16 Performer Store will not load
« Reply #3 on: April 30, 2011, 06:41:25 pm »

0072431: 6112: Database: CPlaylistsDB::Load: Start
0072431: 6112: Database: CPlaylistsDB::Load: Clearing database
0072431: 6112: Database: CPlaylistsDB::Load: Loading data file: C:\Users\JEFF\AppData\Roaming\J River\Media Center 16\Stores\Performer Media Center\Library\playlistx.jmd
0072431: 6112: Database: CMediaFileIOLoad::Load: Loading: C:\Users\JEFF\AppData\Roaming\J River\Media Center 16\Stores\Performer Media Center\Library\playlistx.jmd
0072431: 6112: Database: CPlaylistsDB::Load: Exception caught
0072431: 6112: Database: CPlaylistsDB::Load: Removing invalid items
0072431: 6112: Database: CPlaylistsDB::Load: Finish (0 ms)
0072431: 6112: Database: MCDB::GetMFDB: Creating object
0072431: 6112: Database: CMediaDatabase::CMediaDatabase: Start
0072431: 6112: Database: CMediaDatabase::CMediaDatabase: Creating field array
0072431: 6112: Database: CMediaDatabase::CMediaDatabase: Creating file map
0072431: 6112: Database: CMediaDatabase::CMediaDatabase: Creating album analyzer
0072431: 6112: Database: CMediaDatabase::CMediaDatabase: Initializing data
0072431: 6112: Database: CMediaDatabase::CMediaDatabase: Finish (0 ms)
0072431: 6112: Database: CMediaDatabase::Load: Start
0072431: 6112: Database: CMediaDatabase::Load: Empty
0072431: 6112: Database: CMediaDatabase::Load: Loading library file
0072431: 6112: Database: CMediaFileIOLoad::Load: Loading: C:\Users\JEFF\AppData\Roaming\J River\Media Center 16\Stores\Performer Media Center\Library\mediafiles.jmd
0072431: 6112: Database: CMediaDatabase::Load: Checking versions
0072431: 6112: Database: CMediaDatabase::Load: Loading fields
0072431: 6112: Database: CMediaDatabase::Load: Loading files
0072431: 6112: Database: CMediaDatabase::Load: Success
0072431: 6112: Database: CMediaDatabase::Load: Upgrading (if necessary)
0072431: 6112: Database: CMediaDatabase::Load: Finish (0 ms)
0072431: 6112: Database: MCDB::GetBSDB: Creating object
0072431: 6112: Database: CMediaFileIOLoad::Load: Loading: C:\Users\JEFF\AppData\Roaming\J River\Media Center 16\Stores\Performer Media Center\Library\browser.jmd
0072447: 6112: Database: MCDB::GetVSDB: Creating object
0072447: 6112: Database: CMediaFileIOLoad::Load: Loading: C:\Users\JEFF\AppData\Roaming\J River\Media Center 16\Stores\Performer Media Center\Library\view state (index).jmd
0072447: 6112: Database: CMediaFileIOLoad::Load: Loading: C:\Users\JEFF\AppData\Roaming\J River\Media Center 16\Stores\Performer Media Center\Library\view state temporary (index).jmd
0072447: 6112: Database: MCDB::Load: Success -- updating after load
0072447: 6112: Database: MCDB::Save: Start
0072447: 6112: Database: MCDB::Save: Saving (bCleanDB: 0, bForce: 0)
0072447: 6112: Database: MCDB::Save: Finish (0 ms)
0072447: 6112: Database: MCDB::Load: Finish (47 ms)
0072478: 6112: General: CViewHeaderWnd::Initialize: Start
0072494: 6112: General: CViewHeaderWnd::Initialize: Finish (16 ms)
0072494: 6112: General: CMCViewContainerWnd::Create: Finish (50420 ms)
0072494: 6112: General: CMainUIWnd::SetMCView: Loading view
0072494: 6112: General: CPanesWnd::UpdatePanes: Start
0072494: 6112: General: CPanesWnd::UpdatePanes: Finish (0 ms)
0072509: 6112: General: CMainUIWnd::SetMCView: Finishing view creation
0072509: 6112: General: CMainUIWnd::SetMCView: View creation time: 50435
0072509: 6112: General: CMainUIWnd::Resize: Start
0072556: 6112: General: CMainUIWnd::Resize: Finish (47 ms)
0072556: 6112: General: CMainUIWnd::SetMCView: View show / update time: 47
0072556: 6112: General: CMainUIWnd::SetMCView: Finish (50482 ms)
0072572: 6112: General: CMCWebWnd::OnBeforeNavigate2: Start
0072572: 6112: General: CMCWebWnd::OnBeforeNavigate2: URL: C:\Users\JEFF\AppData\Roaming\J River\Media Center 16\Stores\Performer Media Center\Webpages\current.html
0072572: 6112: Store: OnBeforeNavigate: Start
0072572: 6112: Store: OnBeforeNavigate: Navigate URL - C:\Users\JEFF\AppData\Roaming\J River\Media Center 16\Stores\Performer Media Center\Webpages\current.html
0072572: 6112: Store: OnBeforeNavigate: Redirect URL -
0072572: 6112: Store: OnBeforeNavigate: Finish (0 ms)
0072572: 6112: General: CMCWebWnd::OnBeforeNavigate2: Finish (0 ms)
0072603: 6112: Podcast: CPodcastScheduler::Update: Start
0072603: 6112: Podcast: CPodcastScheduler::Update: Processing completed work threads
0072603: 6112: Podcast: CPodcastScheduler::Update: Purging files
0072603: 6112: Podcast: CPodcastScheduler::Update: Scheduling downloads
0072603: 6112: Podcast: CPodcastScheduler::ScheduleDownload: Start
0072603: 6112: Podcast: CPodcastScheduler::ScheduleDownload: No work found
0072603: 6112: Podcast: CPodcastScheduler::ScheduleDownload: Finish (0 ms)
0072603: 6112: Podcast: CPodcastScheduler::Update: Finish (0 ms)
0072619: 6112: General: JRWebWnd::OnTerminate: Start
0072619: 6112: General: JRWebWnd::OnTerminate: Sending destroy command
0072619: 6112: General: JRWebWnd::OnTerminate: Stopping process
0071558: 3684: General: JRWebApp::Destroy: Start
0071558: 3684: General: JRWebApp::Destroy: Finish (0 ms)
0071573: 3684: General: JRWebApp::Run: Finish (71526 ms)
0071573: 3684: General: JRWebApp::ExitInstance: Start
0071573: 3684: General: JRWebApp::ExitInstance: Stopping web engine
0071573: 3684: General: JRWebApp::ExitInstance: Stopping callback server
0071573: 3684: General: JRWebApp::ExitInstance: Stopping interface server
0071573: 3684: General: JRIpcServerThreaded::ServerStop: Start
0071573: 3684: General: JRIpcServerThreaded::ServerStop: Cancelling thread
0071573: 3684: General: JRIpcServerThreaded::ServerStop: Cancelling pending run
0071573: 5892: General: JRIpcServerThreaded::Thread: Thread finishing (cancel: 1; errors: 1)
0071573: 5892: General: JRIpcServerThreaded::Thread: Finish (71542 ms)
0071573: 3684: General: JRIpcServerThreaded::ServerStop: Stopping thread
0071573: 3684: General: JRIpcServerThreaded::ServerStop: Cancelling response threads
0071573: 3684: General: JRIpcServerThreaded::ServerStop: Deleting response threads
0071573: 3684: General: JRIpcServerThreaded::ServerStop: Closing notification window
0071573: 3684: General: JRIpcServerThreaded::ServerStop: Finish (0 ms)
0071573: 3684: General: JRWebApp::ExitInstance: Finishing
0072650: 6112: General: JRWebWnd::OnTerminate: Closing callback server
0072650: 6112: General: JRIpcServerThreaded::ServerStop: Start
0072650: 6112: General: JRIpcServerThreaded::ServerStop: Cancelling thread
0072650: 6112: General: JRIpcServerThreaded::ServerStop: Cancelling pending run
0072650: 6112: General: JRIpcServerThreaded::ServerStop: Stopping thread
0072650: 3484: General: JRIpcServerThreaded::Thread: Thread finishing (cancel: 1; errors: 1)
0072650: 3484: General: JRIpcServerThreaded::Thread: Finish (71839 ms)
0072681: 6112: General: JRIpcServerThreaded::ServerStop: Cancelling response threads
0072681: 6112: General: JRIpcServerThreaded::ServerStop: Deleting response threads
0072681: 6112: General: JRIpcServerThreaded::ServerStop: Closing notification window
0072681: 6112: General: JRIpcServerThreaded::ServerStop: Finish (31 ms)
0072681: 6112: General: JRWebWnd::OnTerminate: Closing window
0072681: 6112: General: JRWebWnd::OnTerminate: Finish (62 ms)
0072697: 6112: General: CMCWebWnd::OnTitleChange(current): Start
0072697: 6112: General: CMCWebWnd::OnTitleChange(current): Finish (0 ms)
0072697: 6112: General: CMCWebWnd::OnTitleChange(C:\Users\JEFF\AppData\Roaming\J River\Media Center 16\Stores\Performer Media Center\Webpages\current.html): Start
0072712: 6112: General: CMCWebWnd::OnTitleChange(C:\Users\JEFF\AppData\Roaming\J River\Media Center 16\Stores\Performer Media Center\Webpages\current.html): Finish (15 ms)
0074241: 6112: General: CMCResourceHelper::GetIsModalPopupShowing: Menu showing
0077923: 6112: General: CMCResourceHelper::GetIsModalPopupShowing: Menu showing
0082634: 6112: General: CMCResourceHelper::GetIsModalPopupShowing: Main window disabled
0082634: 6112: General: RunProgram: Start
0082634: 6112: General: RunProgram: Filename: C:\Users\JEFF\AppData\Roaming\J River\Media Center 16\Log.txt / Parameters:
0082634: 6112: General: RunProgram: Performing ShellExecute...
0082821: 6112: General: RunProgram: Running process...
0082821: 6112: General: RunProgram: Finish (187 ms)
Logged

jeffx

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Re: MC16 Performer Store will not load
« Reply #4 on: April 30, 2011, 06:49:10 pm »

Logs from failure to login or reset password for Performer Store:


Media Center; Version: 16.0.75; Types: 16127
0000000: 6112: General: Starting logging: Date: 4/30/2011 7:46 PM
0000000: 6112: General: Log Reset: Logging reset
0004150: 6112: General: CMCResourceHelper::GetIsModalPopupShowing: Main window disabled
0013822: 6112: Reader: CInternetReader::Open: Start
0013822: 6112: Reader: CInternetReader::Open: Opening https://rover.jriver.com/cgi-bin/Lassie/SOAP.cgi
0013822: 4588: Reader: CInternetReader::Thread: Start
0013822: 4588: Reader: CInternetReader::Connect: Start
0013822: 4588: Reader: CInternetReader::Connect: Finish (0 ms)
0013822: 4588: Reader: CInternetReader::DownloadFromHTTPURL: Start
0033821: 6112: Reader: CInternetReader::Open: ConnectToURL failed, timed out (20000 ms), URL=https://rover.jriver.com/cgi-bin/Lassie/SOAP.cgi
0033821: 6112: Reader: CInternetReader::Close: Start
0038829: 6112: Reader: CInternetReader::Close: Finish (5008 ms)
0038829: 6112: Reader: CInternetReader::Open: Finish (25007 ms)
0038829: 6112: Store: ECommJRiverTier1Medianet::JRiverLogin: Login Elapsed ms: 25007.237
0080575: 6112: Reader: CInternetReader::Open: Start
0080575: 6112: Reader: CInternetReader::Open: Opening https://rover.jriver.com/cgi-bin/Lassie/SOAP.cgi
0080575: 6572: Reader: CInternetReader::Thread: Start
0080575: 6572: Reader: CInternetReader::Connect: Start
0080575: 6572: Reader: CInternetReader::Connect: Finish (0 ms)
0080575: 6572: Reader: CInternetReader::DownloadFromHTTPURL: Start
0100574: 6112: Reader: CInternetReader::Open: ConnectToURL failed, timed out (20000 ms), URL=https://rover.jriver.com/cgi-bin/Lassie/SOAP.cgi
0100574: 6112: Reader: CInternetReader::Close: Start
0105582: 6112: Reader: CInternetReader::Close: Finish (5008 ms)
0105582: 6112: Reader: CInternetReader::Open: Finish (25007 ms)
Logged

jeffx

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Re: MC16 Performer Store will not load
« Reply #5 on: April 30, 2011, 06:58:20 pm »

switched MC's browser to Chromium, same issue, here are the logs (store and reader only):


Media Center; Version: 16.0.75; Types: 16127
0000000: 6112: General: Starting logging: Date: 4/30/2011 7:46 PM
0000000: 6112: General: Log Reset: Logging reset
0004150: 6112: General: CMCResourceHelper::GetIsModalPopupShowing: Main window disabled
0013822: 6112: Reader: CInternetReader::Open: Start
0013822: 6112: Reader: CInternetReader::Open: Opening https://rover.jriver.com/cgi-bin/Lassie/SOAP.cgi
0013822: 4588: Reader: CInternetReader::Thread: Start
0013822: 4588: Reader: CInternetReader::Connect: Start
0013822: 4588: Reader: CInternetReader::Connect: Finish (0 ms)
0013822: 4588: Reader: CInternetReader::DownloadFromHTTPURL: Start
0033821: 6112: Reader: CInternetReader::Open: ConnectToURL failed, timed out (20000 ms), URL=https://rover.jriver.com/cgi-bin/Lassie/SOAP.cgi
0033821: 6112: Reader: CInternetReader::Close: Start
0038829: 6112: Reader: CInternetReader::Close: Finish (5008 ms)
0038829: 6112: Reader: CInternetReader::Open: Finish (25007 ms)
0038829: 6112: Store: ECommJRiverTier1Medianet::JRiverLogin: Login Elapsed ms: 25007.237
0080575: 6112: Reader: CInternetReader::Open: Start
0080575: 6112: Reader: CInternetReader::Open: Opening https://rover.jriver.com/cgi-bin/Lassie/SOAP.cgi
0080575: 6572: Reader: CInternetReader::Thread: Start
0080575: 6572: Reader: CInternetReader::Connect: Start
0080575: 6572: Reader: CInternetReader::Connect: Finish (0 ms)
0080575: 6572: Reader: CInternetReader::DownloadFromHTTPURL: Start
0100574: 6112: Reader: CInternetReader::Open: ConnectToURL failed, timed out (20000 ms), URL=https://rover.jriver.com/cgi-bin/Lassie/SOAP.cgi
0100574: 6112: Reader: CInternetReader::Close: Start
0105582: 6112: Reader: CInternetReader::Close: Finish (5008 ms)
0105582: 6112: Reader: CInternetReader::Open: Finish (25007 ms)
0361455: 6112: Store: OnBeforeNavigate: Start
0361455: 6112: Store: OnBeforeNavigate: Navigate URL - C:\Users\JEFF\AppData\Roaming\J River\Media Center 16\Stores\Performer Media Center\Webpages\current.html
0361455: 6112: Store: OnBeforeNavigate: Redirect URL -
0361455: 6112: Store: OnBeforeNavigate: Finish (0 ms)
0361455: 6112: Store: OnBeforeNavigate: Start
0361455: 6112: Store: OnBeforeNavigate: Navigate URL - C:\Users\JEFF\AppData\Roaming\J River\Media Center 16\Stores\Performer Media Center\Webpages\current.html
0361455: 6112: Store: OnBeforeNavigate: Redirect URL -
0361455: 6112: Store: OnBeforeNavigate: Finish (0 ms)
0361533: 6112: Store: OnBeforeNavigate: Start
0361533: 6112: Store: OnBeforeNavigate: Navigate URL - C:\Users\JEFF\AppData\Roaming\J River\Media Center 16\Stores\Performer Media Center\Webpages\current.html
0361533: 6112: Store: OnBeforeNavigate: Redirect URL -
0361533: 6112: Store: OnBeforeNavigate: Finish (0 ms)
0000468: 6248: Reader: CInternetReader::Open: Start
0000468: 6248: Reader: CInternetReader::Open: Opening http://www.musicex.com/cgi-bin/redirects/MC/v16/redirect.pl?type=dependency&prodname=Media Center&version=16.0.75&dependency_name=chromium&dependency_version=1
0000499: 6880: Reader: CInternetReader::Thread: Start
0000499: 6880: Reader: CInternetReader::Connect: Start
0000499: 6880: Reader: CInternetReader::Connect: Finish (0 ms)
0000499: 6880: Reader: CInternetReader::DownloadFromHTTPURL: Start
0020498: 6248: Reader: CInternetReader::Open: ConnectToURL failed, timed out (20000 ms), URL=http://www.musicex.com/cgi-bin/redirects/MC/v16/redirect.pl?type=dependency&prodname=Media Center&version=16.0.75&dependency_name=chromium&dependency_version=1
0020498: 6248: Reader: CInternetReader::Close: Start
0025522: 6248: Reader: CInternetReader::Close: Finish (5024 ms)
0025522: 6248: Reader: CInternetReader::Open: Finish (25054 ms)
0025756: 6248: Store: JRMediaNetSoap::JRMediaNetSoap: Start
0025756: 6248: Store: JRMediaNetSoap::JRMediaNetSoap: Finish (0 ms)
0025756: 6248: Store: JRMediaNetStore::JRMediaNetStore: Start
0025756: 6248: Store: JRMediaNetStore::JRMediaNetStore: Finish (0 ms)
0000078: 6804: Store: CMNMetering::CMNMetering: Start
0000078: 6804: Store: CMNMetering::CMNMetering: Finish (0 ms)
0000515: 6804: Store: CMNMetering::CMNMetering: Start
0000515: 6804: Store: CMNMetering::CMNMetering: Finish (0 ms)
0000515: 6804: Store: CMNMetering::DoMetering: Start
0000515: 6804: Store: CMNMetering::DoMetering: Finish (0 ms)
0046707: 6248: Reader: CInternetReader::Open: Start
0046707: 6380: Reader: CInternetReader::Open: Start
0046707: 6248: Reader: CInternetReader::Open: Opening http://prod-services-configuration.musicnet.com
0046707: 6380: Reader: CInternetReader::Open: Opening http://prod-services-configuration.musicnet.com
0046707: 5884: Reader: CInternetReader::Thread: Start
0046707: 5884: Reader: CInternetReader::Connect: Start
0046707: 6520: Reader: CInternetReader::Thread: Start
0046707: 6520: Reader: CInternetReader::Connect: Start
0046707: 5884: Reader: CInternetReader::Connect: Finish (0 ms)
0046707: 6520: Reader: CInternetReader::Connect: Finish (0 ms)
0046707: 5884: Reader: CInternetReader::DownloadFromHTTPURL: Start
0046707: 6520: Reader: CInternetReader::DownloadFromHTTPURL: Start
0066706: 6248: Reader: CInternetReader::Open: ConnectToURL failed, timed out (20000 ms), URL=http://prod-services-configuration.musicnet.com
0066706: 6380: Reader: CInternetReader::Open: ConnectToURL failed, timed out (20000 ms), URL=http://prod-services-configuration.musicnet.com
0066706: 6248: Reader: CInternetReader::Close: Start
0066706: 6380: Reader: CInternetReader::Close: Start
0071729: 6380: Reader: CInternetReader::Close: Finish (5023 ms)
0071729: 6248: Reader: CInternetReader::Close: Finish (5023 ms)
0071729: 6248: Reader: CInternetReader::Open: Finish (25022 ms)
0071729: 6380: Reader: CInternetReader::Open: Finish (25022 ms)
0071729: 6248: Store: JRMediaNetSoap::GetWebServiceURL: failed for name=Discovery, with response =
0071729: 6380: Store: JRMediaNetSoap::GetWebServiceURL: failed for name=Fulfillment, with response =
0071729: 6248: Store: JRMediaNetStore::Load: GetWebServiceURLs returned FALSE, commerce=https://rover.jriver.com/cgi-bin/JRCommerce/SOAP.cgi, discovery=, fulfillment=
0071729: 6248: Reader: CInternetReader::Open: Start
0071729: 6248: Reader: CInternetReader::Open: Opening http://www.musicex.com/cgi-bin/redirects/MC/v16/redirect.pl?type=StoreCachedData&prodname=Media Center&version=16.0.75&service=Performer Media Center
0071729: 6356: Reader: CInternetReader::Thread: Start
0071729: 6356: Reader: CInternetReader::Connect: Start
0071729: 6356: Reader: CInternetReader::Connect: Finish (0 ms)
0071729: 6356: Reader: CInternetReader::DownloadFromHTTPURL: Start
0091728: 6248: Reader: CInternetReader::Open: ConnectToURL failed, timed out (20000 ms), URL=http://www.musicex.com/cgi-bin/redirects/MC/v16/redirect.pl?type=StoreCachedData&prodname=Media Center&version=16.0.75&service=Performer Media Center
0091728: 6248: Reader: CInternetReader::Close: Start
0096736: 6248: Reader: CInternetReader::Close: Finish (5008 ms)
0096736: 6248: Reader: CInternetReader::Open: Finish (25007 ms)
0096736: 6248: Store: JRMediaNetStore::GetCommerce: ecommtype=2
0096736: 6924: Store: JRMediaNetStoreUpdateStoreLibraryThread::Thread: Start
0096752: 6924: Reader: CInternetReader::Open: Start
0096752: 6924: Reader: CInternetReader::Open: Opening http://files.jriver.com/dependencies/mnlibrary/v3/version.dat
0096752: 4372: Reader: CInternetReader::Thread: Start
0096752: 4372: Reader: CInternetReader::Connect: Start
0096752: 4372: Reader: CInternetReader::Connect: Finish (0 ms)
0096752: 4372: Reader: CInternetReader::DownloadFromHTTPURL: Start
0096752: 6248: Reader: CInternetReader::Open: Start
0096752: 6248: Reader: CInternetReader::Open: Opening http://www.musicex.com/cgi-bin/redirects/MC/v16/redirect.pl?type=dependency&prodname=Media Center&version=16.0.75&dependency_name=chromium&dependency_version=1
0096752: 6004: Reader: CInternetReader::Thread: Start
0096752: 6004: Reader: CInternetReader::Connect: Start
0096752: 6004: Reader: CInternetReader::Connect: Finish (0 ms)
0096752: 6004: Reader: CInternetReader::DownloadFromHTTPURL: Start
0116751: 6924: Reader: CInternetReader::Open: ConnectToURL failed, timed out (20000 ms), URL=http://files.jriver.com/dependencies/mnlibrary/v3/version.dat
0116751: 6924: Reader: CInternetReader::Close: Start
0116751: 6248: Reader: CInternetReader::Open: ConnectToURL failed, timed out (20000 ms), URL=http://www.musicex.com/cgi-bin/redirects/MC/v16/redirect.pl?type=dependency&prodname=Media Center&version=16.0.75&dependency_name=chromium&dependency_version=1
0116751: 6248: Reader: CInternetReader::Close: Start
0121759: 6924: Reader: CInternetReader::Close: Finish (5008 ms)
0121759: 6924: Reader: CInternetReader::Open: Finish (25007 ms)
0121759: 6924: Store: JRMediaNetStoreUpdateStoreLibraryThread::Thread: Local version: ; Server version:
0121759: 6924: Store: JRMediaNetStoreUpdateStoreLibraryThread::Thread: Finish (25023 ms)
0121759: 6248: Reader: CInternetReader::Close: Finish (5008 ms)
0121759: 6248: Reader: CInternetReader::Open: Finish (25007 ms)
0122164: 6248: Store: OnBeforeNavigate: Start
0122164: 6248: Store: OnBeforeNavigate: Navigate URL - C:\Users\JEFF\AppData\Roaming\J River\Media Center 16\Stores\Performer Media Center\Webpages\current.html
0122164: 6248: Store: OnBeforeNavigate: Redirect URL -
0122164: 6248: Store: OnBeforeNavigate: Finish (0 ms)
Logged

jeffx

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  • Posts: 20
Re: MC16 Performer Store will not load
« Reply #6 on: April 30, 2011, 07:17:57 pm »

Reinstalled MC15, same issue, desperate to get this working again as MC runs my whole house audio.

Logs:

Media Center; Version: 15.0.174; Types: 24
0001357: 5844: Store: JRMediaNetSoap::JRMediaNetSoap: Start
0001357: 5844: Store: JRMediaNetSoap::JRMediaNetSoap: Finish (0 ms)
0001357: 5844: Store: JRMediaNetStore::JRMediaNetStore: Start
0001357: 5844: Store: JRMediaNetStore::JRMediaNetStore: Finish (0 ms)
0006614: 5844: Reader: CInternetReader::Open: Start
0006614: 5960: Reader: CInternetReader::Open: Start
0006614: 5844: Reader: CInternetReader::Open: Opening http://prod-services-configuration.musicnet.com
0006614: 5960: Reader: CInternetReader::Open: Opening http://prod-services-configuration.musicnet.com
0006614: 5964: Reader: CInternetReader::Thread: Start
0006614: 5968: Reader: CInternetReader::Thread: Start
0006614: 5964: Reader: CInternetReader::Connect: Start
0006614: 5968: Reader: CInternetReader::Connect: Start
0006614: 5964: Reader: CInternetReader::Connect: Finish (0 ms)
0006614: 5964: Reader: CInternetReader::DownloadFromHTTPURL: Start
0006614: 5968: Reader: CInternetReader::Connect: Finish (0 ms)
0006614: 5968: Reader: CInternetReader::DownloadFromHTTPURL: Start
0026614: 5844: Reader: CInternetReader::Open: ConnectToURL failed, timed out (20000 ms), URL=http://prod-services-configuration.musicnet.com
0026614: 5960: Reader: CInternetReader::Open: ConnectToURL failed, timed out (20000 ms), URL=http://prod-services-configuration.musicnet.com
0026614: 5844: Reader: CInternetReader::Close: Start
0026614: 5960: Reader: CInternetReader::Close: Start
0031637: 5844: Reader: CInternetReader::Close: Finish (5023 ms)
0031637: 5844: Reader: CInternetReader::Open: Finish (25023 ms)
0031637: 5960: Reader: CInternetReader::Close: Finish (5023 ms)
0031637: 5960: Reader: CInternetReader::Open: Finish (25023 ms)
0031637: 5844: Store: JRMediaNetSoap::GetWebServiceURL: failed for name=Discovery, with response =
0031637: 5960: Store: JRMediaNetSoap::GetWebServiceURL: failed for name=Fulfillment, with response =
0031637: 5844: Store: JRMediaNetStore::Load: GetWebServiceURLs returned FALSE, commerce=https://rover.jriver.com/cgi-bin/JRCommerce/SOAP.cgi, discovery=, fulfillment=
0031637: 5844: Reader: CInternetReader::Open: Start
0031637: 5844: Reader: CInternetReader::Open: Opening http://www.musicex.com/cgi-bin/redirects/MC/v15/redirect.pl?type=StoreCachedData&prodname=Media Center&version=15.0.174&service=Performer Media Center
0031637: 5756: Reader: CInternetReader::Thread: Start
0031637: 5756: Reader: CInternetReader::Connect: Start
0031637: 5756: Reader: CInternetReader::Connect: Finish (0 ms)
0031637: 5756: Reader: CInternetReader::DownloadFromHTTPURL: Start
0051652: 5844: Reader: CInternetReader::Open: ConnectToURL failed, timed out (20000 ms), URL=http://www.musicex.com/cgi-bin/redirects/MC/v15/redirect.pl?type=StoreCachedData&prodname=Media Center&version=15.0.174&service=Performer Media Center
0051652: 5844: Reader: CInternetReader::Close: Start
0056675: 5844: Reader: CInternetReader::Close: Finish (5023 ms)
0056675: 5844: Reader: CInternetReader::Open: Finish (25038 ms)
0056675: 5844: Store: JRMediaNetStore::GetCommerce: ecommtype=2
0056675: 2008: Store: JRMediaNetStoreUpdateStoreLibraryThread::Thread: Start
0056675: 2008: Reader: CInternetReader::Open: Start
0056675: 2008: Reader: CInternetReader::Open: Opening http://files.jriver.com/dependencies/mnlibrary/v3/version.dat
0056675: 5448: Reader: CInternetReader::Thread: Start
0056675: 5448: Reader: CInternetReader::Connect: Start
0056675: 5448: Reader: CInternetReader::Connect: Finish (0 ms)
0056675: 5448: Reader: CInternetReader::DownloadFromHTTPURL: Start
0056909: 5844: Store: OnBeforeNavigate: Start
0056909: 5844: Store: OnBeforeNavigate: Navigate URL - C:\Users\JEFF\AppData\Roaming\J River\Media Center 15\Stores\Performer Media Center\Webpages\current.html
0056909: 5844: Store: OnBeforeNavigate: Redirect URL -
0056909: 5844: Store: OnBeforeNavigate: Finish (0 ms)
0000686: 2824: Store: CMNMetering::CMNMetering: Start
0000686: 2824: Store: CMNMetering::CMNMetering: Finish (0 ms)
0004352: 2824: Store: CMNMetering::CMNMetering: Start
0004352: 2824: Store: CMNMetering::CMNMetering: Finish (0 ms)
0004352: 2824: Store: CMNMetering::DoMetering: Start
0004352: 2824: Store: CMNMetering::DoMetering: Finish (0 ms)
0076690: 2008: Reader: CInternetReader::Open: ConnectToURL failed, timed out (20000 ms), URL=http://files.jriver.com/dependencies/mnlibrary/v3/version.dat
0076690: 2008: Reader: CInternetReader::Close: Start
0000078: 3040: Store: CMNMetering::CMNMetering: Start
0000078: 3040: Store: CMNMetering::CMNMetering: Finish (0 ms)
0081713: 2008: Reader: CInternetReader::Close: Finish (5023 ms)
0081713: 2008: Reader: CInternetReader::Open: Finish (25038 ms)
0081713: 2008: Store: JRMediaNetStoreUpdateStoreLibraryThread::Thread: Local version: ; Server version:
0081713: 2008: Store: JRMediaNetStoreUpdateStoreLibraryThread::Thread: Finish (25038 ms)
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Matt

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Re: MC16 Performer Store will not load
« Reply #7 on: April 30, 2011, 07:42:50 pm »

It looks like no internet connections are working.  This isn't a common problem, so is likely due to some middleware (virus checker, virus, etc.)

Do you use Avast by chance?
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Matt Ashland, JRiver Media Center

jeffx

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  • Posts: 20
Re: MC16 Performer Store will not load
« Reply #8 on: April 30, 2011, 07:50:46 pm »

I was thinking along those lines so I just uninstalled MC15, MC16 and CA Internet Security Suite 2010 then restarted.

Reinstalled MC16, changed the MC browser to Chromium and now everything works.

PROBLEM SOLVED!

Now to reinstall CA and hope it doesn't hose up MC again.
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