Topic: Upgrade Problems and Questions (Read 15833 times)

JimH · « **on:** July 20, 2013, 08:45:36 am »

MC19 will be available in an early version soon.

You can purchase a pre-release license here:
http://wiki.jriver.com/index.php/Upgrade_to_MC19

You will receive an MC19 license that also works with MC18.

If you have questions, please post them in this thread.

bg · « **Reply #1 on:** July 20, 2013, 09:10:20 am »

Not EZ giving my money to JRiver

In my case I would upgrade from 18 to 19 if I could get my registration code to be recognized. One forum member suggested cut and pasting ones registration code. All to the good if I had my code archived in an old email from JRiver, etc., but when I got my registration code for 18 I wrote it down and saved in my Rolodex with caps, dashes and 1's for 1's, I's for I's, O's for O's and 0's for 0's exactly as in the email I received. Thus I cannot cut and paste my code into appropriate place on upgrade page. My thought best of all being able to upgrade straight from JRiver 18 user interface, but perhaps that's to easy to consider? Love JRiver 18 but dislike JRiver update protocol.

JimH · « **Reply #2 on:** July 20, 2013, 09:15:36 am »

The instructions tell you how to recover your license.

http://wiki.jriver.com/index.php/Upgrade_to_MC19#Recovering_Your_License

bg · « **Reply #3 on:** July 20, 2013, 09:18:07 am »

I looked at recovering a code, but shouldn't have to wade through that as I wrote down my code EXACTLY as it appeared. Surely JRiver would like to lower the frustration level of those purchasing their upgrades?

bg · « **Reply #4 on:** July 20, 2013, 09:23:25 am »

Tried recovering my code and still no go. Can a living breathing mammal at JRiver email my code if I provide my appropriate email, name and address I originally used? I did move (twenty-five miles from my previous address) since purchasing JRiver 18, so perhaps JRiver needs all my old registration information. Not sure which email address I used, but it's likely one of two. Let me know.

thebigeast · « **Reply #5 on:** July 20, 2013, 04:18:18 pm »

I get emails from JRiver at one of my email addresses. When I tried to have the registration code sent to that email address, it said that JRiver does not have any registration codes for that email address. I checked my other email accounts and could not find any emails from JRiver sent to those.

Now what do I do? The option#2 will not work for me since I don't know where you sent the original email with my registration code. Why the heck you do not have the registration code under registration info in the program itself is beyond me. That would make it incredibly easy!

I really want to upgrade but you DO need to make the process easier. And the link you provided earlier is not very helpful. I had to search for Restore Option #2 in your wiki to find it. I assume this is it:

https://rover.jriver.com/cgi-bin/restore.cgi

At a loss as to what to do now. Please help - thanks!

JimH · « **Reply #6 on:** July 20, 2013, 06:01:19 pm »

Quote from: thebigeast on July 20, 2013, 04:18:18 pm

I get emails from JRiver at one of my email addresses. When I tried to have the registration code sent to that email address, it said that JRiver does not have any registration codes for that email address. I checked my other email accounts and could not find any emails from JRiver sent to those.

Now what do I do? The option#2 will not work for me since I don't know where you sent the original email with my registration code. Why the heck you do not have the registration code under registration info in the program itself is beyond me. That would make it incredibly easy!

Because anyone who has access to your PC would have access to the license. We used to do it that way. It didn't work out.

Email me your details and I'll try to find your license. Let me know what e-mail you want to use.

I'm jimh at jriver.

jnielsen11 · « **Reply #7 on:** July 20, 2013, 07:22:16 pm »

i upgraded from version 17 to 19. payed with paypal. and received an email with the .mjr file. ..when clicked. it pops an error message "error restoring Media Center Licence unknown error." i tried a restore. no luck.. same error message... frustrating this shouldnt be so difficult.

Matt · « **Reply #8 on:** July 20, 2013, 11:02:41 pm »

Quote from: jnielsen11 on July 20, 2013, 07:22:16 pm

i upgraded from version 17 to 19. payed with paypal. and received an email with the .mjr file. ..when clicked. it pops an error message "error restoring Media Center Licence unknown error." i tried a restore. no luck.. same error message... frustrating this shouldnt be so difficult.

When MC19 is available in a few weeks, install it and enter your code.

You can do the same with MC18 now if you're not running it already.

Thanks for the upgrade.

Frankni · « **Reply #9 on:** July 21, 2013, 04:47:30 am »

Jim,

Is it also possible to install MC19 beside the previous versions, or do you have to upgrade?
I,ve bought the upgrade key but would like to start from scratch though.

Kind regards.

Frank

JimH · « **Reply #10 on:** July 21, 2013, 06:15:53 am »

Since MC17.1, major builds can be installed and used at the same time. The libraries aren't compatible. It's best to switch to the newer build as soon as you're satisfied it works for you.

Edmg4889 · « **Reply #11 on:** July 21, 2013, 10:15:14 am »

I am also having the same issue, I have done everything correctly, i even had the code emailed to me just in case i had it wrong, I copied and pasted, and I still can't get the upgrade price... I have MC18 as well...

A little help here?

Much appreciated...

jnielsen11 · « **Reply #12 on:** July 21, 2013, 10:46:26 am »

thanks- didnt see it was a pre-release sale with no advance release.
just a suggestion... this should be at the top of the reg code(mjr) email..... and the date of release. Thanks.

Matt · « **Reply #13 on:** July 21, 2013, 11:37:42 am »

Quote from: Edmg4889 on July 21, 2013, 10:15:14 am

I am also having the same issue, I have done everything correctly, i even had the code emailed to me just in case i had it wrong, I copied and pasted, and I still can't get the upgrade price... I have MC18 as well...

A little help here?

Much appreciated...

It looks like you got it working a few minutes after posting.

Thanks for upgrading.

hambowles · « **Reply #14 on:** July 21, 2013, 02:37:05 pm »

Hey, Jim, I just purchased the upgrade & my current version still says that I am Media 12. Shouldn't it have changed to Media 18?

Thank you for your time!

schneir1 · « **Reply #15 on:** July 21, 2013, 02:40:54 pm »

Quote from: marvi1 on July 19, 2013, 07:32:44 pm

I just prepurchased MC19 using the activation sent to me by jriver, and I was charged the full price. What gives?

Same thing happened to me. Although I entered my old registration code I was charged full price.

JimH · « **Reply #16 on:** July 21, 2013, 03:17:11 pm »

Please download and install MC18.

sjoc2000 · « **Reply #17 on:** July 21, 2013, 06:01:01 pm »

Get a message that license has been installed, but JRiver show no evidence of this. Version still shows as 18.0.206?

Jim

JimH · « **Reply #18 on:** July 21, 2013, 06:05:26 pm »

That's the current version. MC19 isn't available yet. Soon. When it is, just download it and install.

sjoc2000 · « **Reply #19 on:** July 21, 2013, 07:18:18 pm »

Thanks Jim, got it.

kbalog · « **Reply #20 on:** July 21, 2013, 08:26:29 pm »

I goofed up. When purchasing the pre-order upgrade to MC19, I used a code that is linked to another software (digital editing) package and I paid full price.

I noted my mistake and ordered again at your bargain price. Is there anyway that I might receive a refund for my "first purchase"?

Respectfully,

Kevin
J. Kevin Balog
kevin at praxislearn

9aul · « **Reply #21 on:** July 22, 2013, 09:08:31 am »

Hi

Upgraded to MC19 last week.

Had my credit card statement through today and you have charged me twice, I like the software but don't really want to pay double.

Is there some other way to contact you so I can send my details to get this sorted.

Thanks.

JimH · « **Reply #22 on:** July 22, 2013, 09:14:54 am »

Please write deanna at jriver.

That can happen any time you back through a purchase page.

9aul · « **Reply #23 on:** July 22, 2013, 09:30:28 am »

Thanks. But I didn't back through anything. Or click twice etc. I also have the Mastercard verification thing switched on so have to enter another password every time I am charged. The issue is at your end. Surely there should be some failsafe even if someone does click back on their browser?!

JimH · « **Reply #24 on:** July 22, 2013, 09:34:41 am »

These are the purchases. The time zone is US Central.

07/14/2013 07:50:16 IP: xx.xx.53.151

07/14/2013 16:55:42 IP: xx.xx.53.151

9aul · « **Reply #25 on:** July 22, 2013, 09:57:13 am »

just been through my history, the first is obviously my purchase the second time was slightly after the licence was activated on my laptop- in my internet history I have the welcome screen after JRiver automatically opens the browser to say the licence has been installed - no backing through a purchase page - this is something on your end - best guess; the software has somehow activated a second purchase when activating the licence

anyway since you have found purchases can I assume this is being taken care of?

JimH · « **Reply #26 on:** July 22, 2013, 10:58:52 am »

Please contact deanna at jriver with your details (but not credit card yet).

Deanna · « **Reply #27 on:** July 22, 2013, 01:52:15 pm »

Hi Kevin,

I am sifting through a lot of credit card transactions at the moment. I will send you a separate email once I locate your transactions.

Deanna

dreandre · « **Reply #28 on:** July 22, 2013, 05:37:30 pm »

I was billed twice due to a browser refresh on the purchase page. I am not sure how to contact anyone to have the charge reversed. The most that I was able to find was text saying to email music at jriver. Does that mean music at jriver? Please contact me and let me know if the email has been received or how to get the duplicate charge handled. Thanks!

JimH · « **Reply #29 on:** July 22, 2013, 06:21:52 pm »

Stand by. We can fix this tomorrow.

schneir1 · « **Reply #30 on:** July 23, 2013, 12:55:51 pm »

Quote from: schneir1 on July 21, 2013, 02:40:54 pm

Same thing happened to me. Although I entered my old registration code I was charged full price.

Any news as to what you can do for me please?

Thank you
Richard

newguy1 · « **Reply #31 on:** July 24, 2013, 08:54:05 am »

But I never got a confirmation email.

Did I order it?

JimH · « **Reply #32 on:** July 24, 2013, 10:10:20 am »

http://wiki.jriver.com/index.php/Restoring_a_License

vladacasa · « **Reply #33 on:** July 25, 2013, 08:55:18 am »

Hi,
Receiving the notice that a discounted update is available at 19$, I've used the shortcut provided by your mail, inserted my MC18 code, just to see, later on, that on my credit card the amount of 39$ was deducted...
Not a very good start...
Now I hope that the code for which I've paid the entire amount will work when MC19 will be available.
I receive no reply on my query concerning the above,
Vlad

Jsfirth48 · « **Reply #34 on:** July 25, 2013, 09:32:26 am »

I have Jukebox 14 which according to the email qualifies for the upgrade price but when I enter my licence code it wants to charge me the full price

JimH · « **Reply #35 on:** July 25, 2013, 09:47:27 am »

Quote from: Jsfirth48 on July 25, 2013, 09:32:26 am

I have Jukebox 14 which according to the email qualifies for the upgrade price but when I enter my licence code it wants to charge me the full price

MJ14 isn't eligible. It was a free product.

MJ8 is.

Jsfirth48 · « **Reply #36 on:** July 25, 2013, 11:01:58 am »

Ok Accepted but the wording is "from Media Jukebox 8" which would suggest version 8 and above. I don't want something for nothing but I have wasted a lot of time trying to get what I thought was a genuine bargin.

JimH · « **Reply #37 on:** July 25, 2013, 11:05:20 am »

Here's what it says:
"You can upgrade for $22.98 from any version all the way back to Media Center 10, or from Media Jukebox 8."

wwolfe1 · « **Reply #38 on:** July 25, 2013, 07:11:52 pm »

I have MJ-12. Do I download the MC-19 upgrade package?

JimH · « **Reply #39 on:** July 25, 2013, 09:14:20 pm »

There is no special price if you have MJ12.

jmschnur · « **Reply #40 on:** July 26, 2013, 02:54:24 pm »

So I received a code for 19 after paying the upgrade fee. My MC still shows verison 18 with the old registration; nothing happened automatically.

What do I do with the code I received by email for 19?

JimH · « **Reply #41 on:** July 26, 2013, 02:56:10 pm »

Early versions of MC19 will be available before too long.

wwolfe1 · « **Reply #42 on:** July 26, 2013, 04:17:46 pm »

So I have to pay full price even if I have Media Jukebox 12 and the sales literature says "You can upgrade for $22.98 from any version all the way back to Media Center 10, or from Media Jukebox 8."

Please confirm

MrC · « **Reply #43 on:** July 26, 2013, 04:34:48 pm »

Media Jukebox 12 was free, so it would not be an upgrade. Otherwise, everyone on the planet would get a free update ("Hey, I have MJ12! - Discount please.").

MJ8 was a paid product.

That's just my understanding.

JimH · « **Reply #44 on:** July 26, 2013, 05:27:55 pm »

That's correct.

Fabricio · « **Reply #45 on:** July 26, 2013, 07:52:27 pm »

I purchased now, no problems.

svkndv · « **Reply #46 on:** July 26, 2013, 08:56:29 pm »

I am a Media center 17 user and just purchased Media center 19 upgrade.
Can I download and use media center 18 with this license until media center 19 available?

Matt · « **Reply #47 on:** July 26, 2013, 08:58:07 pm »

Quote from: svkndv on July 26, 2013, 08:56:29 pm

I am a Media center 17 user and just purchased Media center 19 upgrade.
Can I download and use media center 18 with this license until media center 19 available?

Yes.

And thanks for upgrading.

Hoho234 · « **Reply #48 on:** July 26, 2013, 11:30:29 pm »

Why are you guys not paying attention. 19 is not out yet. Stop trying to use your upgrade key on older versions. Be patient and wait until JR gives the go ahead. REPEAT: MC19 is not out yet.

qzfrj6 · « **Reply #49 on:** July 27, 2013, 09:41:11 am »

I don't see the special price of 18.98 - instead it is 22.98. Is this the new upgrade price?

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Author Topic: Upgrade Problems and Questions (Read 15833 times)

Frankni