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Author Topic: License problem  (Read 2965 times)

morrison

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License problem
« on: September 14, 2013, 06:41:43 pm »

Hello

Thanks for the purchase.

You can change your email here:
https://rover.jriver.com/cgi-bin/restore_email.cgi?displaychange=1

Please start a thread on Interact if you need additional help.

Regards,
-Matt

I don't have problem with change mail, but ok I change it - still cant get key file.

I cant get license file after purchase. I don't receive mail from jriver with key or something, and can't restore key from serial on this page - "Temporary failure, unable to generate license".

Thanks
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Matt

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Re: License problem
« Reply #1 on: September 14, 2013, 07:21:13 pm »

I put your email into the license email page and it sent the email.
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Matt Ashland, JRiver Media Center

morrison

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Re: License problem
« Reply #2 on: September 15, 2013, 04:27:12 am »

Yes, and I have 5 mail with serial key and "5 restores left", but no one realy uses.
But my copy MC Mac 18.0.218 not accept my key - "There was a problem restoring the license. Error details: Temporary failure, unable to generate license". Same text if I try put my key here - https://rover.jriver.com/cgi-bin/restore.cgi.
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JimH

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Re: License problem
« Reply #3 on: September 15, 2013, 07:27:39 am »

You used a different e-mail address ffor your Mac license.  At domain.....
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morrison

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Re: License problem
« Reply #4 on: September 15, 2013, 08:36:16 am »

Yes Jim, at domainagain.ru. Just migrate from google). And this is mistake?

I described my problem to Matt. After purchase with paypal I have not received a email with a key from JRiver. I'm get key via the site - but I can't register a player - "Temporary failure, unable to generate license".
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JimH

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Re: License problem
« Reply #5 on: September 15, 2013, 09:12:39 am »

It could be a problem.  Try sending yourself your licenses.  Use option #2 on the Start page.  If you don't receive them, check your Spam folder.
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morrison

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Re: License problem
« Reply #6 on: September 15, 2013, 09:38:51 am »

So, my English is very bad, I apologize.

Again. I not received the jriver email after purchasing - and it does not get into the junk! Next, I requested license here - https://rover.jriver.com/cgi-bin/restore_email.cgi - and "restored" it. Now I have serial - but this number is not accepted by player  with Error: 'Temporary failure, unable to generate license". I try this page - https://rover.jriver.com/cgi-bin/restore.cgi - put my serial and get same message - "Temporary failure, unable to generate license"

Next, on the advice of Matt, I changed my e-mail (?) At this link - https://rover.jriver.com/cgi-bin/restore_email.cgi?displaychange=1. Again asked for the code here - https://rover.jriver.com/cgi-bin/restore_email.cgi, got the same key - "JRiver, Inc. Media Center 19 Mac: **** - **** - **** - **** - **** 5 restores left ", and he still is not accepted player!

Now I have few mails from JRiver (and they never go into the junk folder) , one serial code and not registered MC Mac 18.0.218...

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JimH

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Re: License problem
« Reply #7 on: September 15, 2013, 10:09:15 am »

The license must match the version of the player, including the OS.  A Windows license won't work on a Mac.

Update your Mac version to the latest.

I've changed your e-mail on that license to your gmail address.
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morrison

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Re: License problem
« Reply #8 on: September 15, 2013, 10:42:13 am »

I did not mention the version of windows, and I certainly understand that. I have no problems with winMC key since 10 version).

I can not use the MAC key with the MAC version. The only discrepancy - MAC Player 18, but the key "JRiver, Inc. Media Center 19 Mac" - but its not my choice, I just click Buy from MC18 MAC and pay.

Quote
Update your Mac version to the latest.

and not registered MC Mac 18.0.218...
Latest, right?

PS my mac is power on and have Internet access  ::) 
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Matt

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Re: License problem
« Reply #9 on: September 15, 2013, 10:45:41 am »

Please wait until Monday and we'll try your code.

It's possible changing MC18 Mac to accept an MC19 Mac license has caused a problem.
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Matt Ashland, JRiver Media Center

morrison

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Re: License problem
« Reply #10 on: September 15, 2013, 10:50:24 am »

Thank you, that's understandable explanation. I'll wait.
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JohnT

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Re: License problem
« Reply #11 on: September 16, 2013, 09:41:56 am »

It should work now, there was a glitch on the server end causing the problem. 
Sorry for the inconvenience.
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John Thompson, JRiver Media Center

morrison

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Re: License problem
« Reply #12 on: September 16, 2013, 12:35:30 pm »

It's work!

Thanks a lot
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