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Author Topic: Difficulty with registration  (Read 2031 times)

czapp

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Difficulty with registration
« on: September 18, 2013, 07:24:48 am »

Hi
I am running MC 18.218 with 10.8.4. It is newly installed on a new Macmini.
Every other time I start up MC tells me I have x number of days in the trial, and I have to re-register.
My number of available registrations is dwindling. Am I doing something wrong here, or is there an issue?
Thanks
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JohnT

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Re: Difficulty with registration
« Reply #1 on: September 18, 2013, 08:49:59 am »

Make sure you're entering your Mac registration code and not your Windows code, you should be using the registration code that begins with WUY58.   Copy & paste it rather than hand type it in, as it's easy to mistake a one for a capital "I" or a zero for a capital "O".  

You've only used up one of your restores (out of 15), and we'll reset it for you if needed.
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John Thompson, JRiver Media Center

czapp

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Re: Difficulty with registration
« Reply #2 on: September 18, 2013, 07:00:53 pm »

Thanks, John
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czapp

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Re: Difficulty with registration
« Reply #3 on: September 22, 2013, 08:04:30 am »

Hi John,
It is still happening. I am putting in the correct registration codes. Each time it says install was successful.
Then, the next time I restart, I get the days remaining in the trial window.
Any idea as to why this is happening?
Thanks
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JohnT

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Re: Difficulty with registration
« Reply #4 on: September 23, 2013, 08:57:35 am »

I tested your license here and it worked.  Could you send a log file to johnt at jriver dot com?
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John Thompson, JRiver Media Center

czapp

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Re: Difficulty with registration
« Reply #5 on: September 23, 2013, 10:04:16 am »

Hi John
Excuse my ignorance, but how do I locate the log?
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JohnT

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Re: Difficulty with registration
« Reply #6 on: September 23, 2013, 10:07:56 am »

No problem.  On the menu, go to Help / Logging... and enable the option "Output to a log file", then restart the app. and after you see the message about the trial window, go back to Help / Logging and click "Report problem...".  It will tell you where it's going to create the output log zip file.
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John Thompson, JRiver Media Center
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