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[Victor101]

I've just moved from W98 onto XP and I can't seem to get the software to recognize to player.  I'm running V7.2.28.  The PC seems to see the Rio as when I turn it on the PC gives a notification noise.  XP has started trying to load new drivers a couple of times but then warns against continueing so I have backed off.  Anyone got any ideas please.

Thanks

Victor

[dragyn]

Did you do a full install or just installed on top of w98? Shouldn't matter but doing a clean install may solve some problems.

As for the warning...just go with it. I've done it a few times. Not a real big deal. If you notice the PC freezing after doing it when pluging it in, you're gonna have to uninstall or goto the rio website and look for XP drivers. Even some XP drivers give that warning too....can't understand that either.

[Steve]

Victor,

To work well with MJ you need to get the Rio drivers installed that come with the MJ Plugin. If XP has already installed the drivers that come with it, I would suggest that you remove them fully by following the directions at

http://www.sonicblue.com/support/rio/default.asp?menu=support&submenu=Legacy_Rio&item=faqs&product=Rio_500_PC#20399

Also uninstall the Rio Plugin for MJ. Make sure your Rio is disconnected and reboot.

After you reboot and BEFORE you connect your Rio, download the MJ Rio plugin. When you connect your Rio and XP asks if you want to install the default drivers, DO NOT accept the default, instead, point the installation to look in your System32 directory where it will find the drivers that we distribute with the Plug-in.

After this, you should be set.  If you are still stuck email me at steve@jriver.com

[pbnyc]

Actually, in my XPerience, the instructions at Sonic Blue for a complete uninstall of the RioPort software (i.e. the link you posted) clearly are not designed for Windows XP.  Maybe they apply to Windows 98 since that is the last verion of Windows that SonicBlue supports.  They do not specify the versions of Windows to which their "FAQ" applies.  

First of all, the files they state that must be deleted they claim are in the Windows\System folder.  This does not apply to Windows XP.  The equivalent folder in Windows XP is Windows\System32.  If you only think RioPort is uninstalled by "cleaning" the Windows\System folder like these Windows 98 instructions state, you will probably be wrong.  Chances are, the files such as "mdmuser.dll" will all be sitting right there in Windows\System32 even though you dutifully "uninstalled" the software via the Add/Remove Programs tool.  This has to do with the fact the RioPort is not XP compatible from the very beginning.  Remember the warning dialog from Windows XP you had to "consent" to just to have any software at all?  Bingo!

Here's the other BIG catch that foils the instructions by Steve (posting above this one) even if you do figure out the RioPort files are actually lurking in Windows\System32 instead of Windows\System:

Windows XP archives drivers in Windows\System32\drivers, so there's a copy of "riousb.sys" in there as well.  At least in my personal experience, even though you install the MJ Rio500 plug-in without the device attached, when you do re-attach the Rio 500, Windows XP by design automatically replaces the driver "riousb.sys" from its own cache in Windows\System32\drivers.  It doesn't matter if you installed the MJ plug-in or not, you are automatically back to Rioport unless the DELETE RIOUSB.SYS FROM WINDOWS\SYSTEM32\DRIVERS beforehand as well!

If you want to get more detailed about it, actually, other potential copies of the sh*tty Rio drivers can lurk in other Windows folders like "LastGood," and "LastGood.tmp."  They can even possibly be in "Windows\Driver Cache\i386," so before you think you've deleted them all, do a search in your Windows folder for "rio*.*" to make certain you got all the bugars before they bite you back again.  And make sure "Search Subfolders" in the WindowXP search utility is turned ON in advanced options, so you don't just search "Windows" instead.

The fundamental question: Is Windows getting easier or harder?

BTW: Sonic Blue no longer supports the Rio500 AT ALL, and they make no bones about it even if you just bought one off of the retail shelf at Sears.  All they will do is replace the CD that comes with the device.  That's it.  This is why I STRONGLY advocate a boycott of anything to do with SonicBlue products in the future.

If you are, however, caught in a lurch because of SonicBlue's NON-customer focused behavior, here is the Website that saves the day:

RioWorld at http://www.rioworld.org/.


Hope this helps.

pbnyc

[Steve]

Pbnyc,

I agree with you that trying to reachieve the state of nirvana where all remnants of Rio's drivers are removed is difficult and that the instructions from Rio's site are not accurate for all Operating Systems. Having said that, I stand by the statement that if users follow the instructions as best as you can in XP (including deletions from System32) you can get things working for Rio500 and XP even though Rio does not support it.