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Author Topic: Solution for DRM errors when logging in or playing Performer music  (Read 13016 times)


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If you are getting errors that mention "DRM" when trying to login or play Performer Store tracks, the DRM folder in C:\ProgramData\Microsoft\Windows\DRM may have gotten corrupted.  This has been a long standing issue with Microsoft DRM - I had the same problem a couple years ago trying to play a Netflix movie.  
This DRM folder is normally a hidden folder so you have to "un-hide" it in Windows explorer to see it.

The following text is a somewhat modified copy of a post by a Microsoft support engineer in this thread:

Method 1: Run windows media player DRM troubleshooter and check what is causing the problem.
To do so, please follow the steps below:
Open the Windows Media Player Settings troubleshooter by clicking the Start button, and then clicking Control Panel. In the search box, type troubleshooter, and then click Troubleshooting. Click View all, and then click Windows Media Player DRM.

If the above method does not work, go to next method.

Method 2: Rename DRM folder, this forces Windows to build a new one.
Follow this procedure:

Note: If JRiver Media Center is running, exit the program first.
a) Click Start.
b) Type "search" in start search box.
c) Click "Change search options for files and folders".
d) Now, Click on View tab.
e) Under View,
  1) Select the radio button labeled Show hidden files, folders, and drives
  2) Remove the checkmark from the checkbox labeled Hide extensions for known file types.
  3) Remove the checkmark from the checkbox labeled Hide protected operating system files.
  4) Click on Apply and Ok.

After gaining access to the hidden files and folders follow the steps provided below:

a) If JRiver Media Center is running, exit the program first.
b) Locate the DRM folder on the hard disk, and then rename the DRM folder to "DRM backup".
c) Note By default, this folder is in the following location in Windows 7: {System folder}\ProgramData\Microsoft\Windows\DRM,  on most systems this will be C:\ProgramData\Microsoft\Windows\DRM

Now you need to visit a Microsoft DRM update website.  You should use Internet Explorer and it must be run as administrator in order for the "Update" button to be activated.  To run as administrator, follow these steps:
a) Click Start, and then click All Programs.
b) Right-click Internet Explorer, and then click Run as Administrator.
c) If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

Now visit the following Microsoft Web site:
Follow the instructions on the Web site to update the security components of Windows Media Player 12 (used by JRiver Media Center). This procedure enables you to obtain new licenses for media content.

Refer to the below link for general information about DRM:
Method 3: Use the ResetDRM Tool
Finally, you can try the ResetDRM Tool if the above methods fail to fix the problem:
John Thompson, JRiver Media Center
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